Top 3 Senior help desk technician Jobs in Alaska

Senior Help Desk Technician
Bowhead —Anchorage, AK
- Full-time
- Background check
- Computer science
- Computer Science
Senior Help Desk Technician
UIC Alaska —Anchorage, AK
- Full-time
- Background check
- Computer science
- Computer Science
Senior Service Desk Technician
Yukon-Kuskokwim Health Corporation —Bethel, AK
- From $21.78 an hour
- Full-time
- Word processing
- Computer literacy
- Mid-level
- Paid holidays
- Disability insurance

Discover related jobs

Based on your search for senior help desk technician jobs.

Patient Services Specialist - Patient Engagement - Full time, Variable, Remote
Providence —Alaska
Care Access includes 'find a physician' navigation within a health network, scheduling appointments and classes, providing tier 1 technical support with patient…
$17.56 - $31.52 an hour
1d
Client Success Representative (Remote)
Demand.com —Anchorage, AK
Work with internal experts to deliver excellent campaign leads and ensure clients are happy. Logical thinking to diagnose and resolve issues, recognizing when…
Quick Apply

Show more related jobs

Explore jobs in cities nearby

Check out jobs in cities near your current location, Columbus

Senior Help Desk Technician
Columbus Ohio —New Albany, OH
Must have a valid driver’s license and a clear driving record. Valid driver’s license required. Respond to help desk tickets by phone, email, and remote support…
$45,000 - $47,500 a year
Quick Apply
Senior Maintenance Technician (Grant Medical Center)
OhioHealth —Columbus, OH
Activities including but are not limited to repair/hang doors, replace locks, repair ceilings, wall repairs, wall protection installation, windows, floors,…
13d

I want to receive the latest job alert for senior help desk technician in alaska

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

senior help desk technician jobs near alaska

Help Desk Technician jobs in Oregon

Senior Service Desk Technician jobs in Las Vegas, NV

Senior Service Desk Technician jobs in Albuquerque, NM

Senior Service Desk Technician jobs in Nashville, TN

Senior Service Desk Technician jobs in Tampa, FL

Instrumentation Technician jobs in Boston, MA

Client Service Associate jobs in Philadelphia, PA

Psychiatric Technician jobs in Provo, UT

Helpdesk Technician Iii jobs in Chicago, IL

Helpdesk Technician Iii jobs in San Antonio, TX

Helpdesk Technician Iii jobs in Seattle, WA

Patient Care Technician jobs in Flower Mound, TX

Helpdesk Technician Iii jobs in Houston, TX

Remote Helpdesk Support jobs in Boston, MA

Full Time Remote Pharmacy Technician jobs in Florida

Sterile Processing Technician jobs in New Jersey

Helpdesk Technician Iii jobs in Newark, DE

Emergency Room Technician jobs in Loma Linda, CA

Senior Help Desk Technician

Bowhead -
Anchorage, AK

Apply Now

Job Details

Full-time

Qualifications

Video conferences (communication methods)

Full Job Description

Overview:

SENIOR HELP DESK TECHNICIAN (BHAK):

Bowhead is currently seeking/searching for a qualified On-Site Tier III Senior Help Desk Support Technician to deliver exceptional technical assistance to our end-users in Anchorage, AK. The selected candidate will be accountable for offering comprehensive support through in-person consultations, telephone communications, and email correspondence, with the aim of addressing client concerns related to computer malfunctions and inquiries pertaining to hardware and software. The ideal candidate will possess robust communication abilities, extensive technical knowledge, and a steadfast commitment to prioritizing customer satisfaction.

Responsibilities:

Essential Functions include:

Serve as the initial contact for reporting of technical issues and answering questions regarding software, hardware, and/or network issues.
Accurately diagnose and resolve technical issues.
Effectively escalate issues to the appropriate resources when necessary
Clearly and thoroughly document requests for assistance in our ticket management system, and track incidents through to resolution/escalation
Ability to prioritize work and exercise good judgement while managing multiple tasks.
Provide operational technical support to clients both on-site and remote relating to company managed equipment.
Manage ongoing maintenance and deployment of new hardware and software for device life cycle.
Monitor and update service requests and incidents within the IT Service Management (ITSM) tool.
Provide on-site service support, installation, and configuration with PCs, smart devices, telephony, and network solutions.
Act as an escalation point to Tier 1 group regarding any application – or hardware – related inquiry or issues relating to Microsoft Office, Windows OS, etc.
Imaging of desktop and laptop computers—knowledge of System Center Configuration Manager (SCCM) and Azure Intune is a plus.
Provide setup, configuration, and troubleshooting of video conferences for internal and external meetings.
Prepare workstations, including the setup and configuration of laptops and desktops.
Interface with hardware vendors to facilitate repair and installation.
Continually evaluate opportunities to improve efficiency and effectiveness when resolving issues.
Manage small projects as needed and effectively communicate technical issues and project execution with IT Managers and Network/Server Engineers.

Qualifications:

Proficiency with current Windows OS
Experience with Active Directory & Azure Active Directory, M365 Multifactor Authentication and BitLocker.
Experience with Administration and Troubleshooting of M365 Cloud Applications to include Exchange Online, OneDrive, Teams, & SharePoint.
Experience with PowerShell scripting.
Knowledge and experience supporting, troubleshooting, and configuring PC Hardware and peripherals.
End-User desktop support, mobile device support, email support, phone support, etc.
Demonstrated expertise in critical thinking, active listening, complex problem solving, coordination, instruction, judgment, decision making, and monitoring processes.
Exceptional skills in oral and written comprehension and expression, problem sensitivity, and both deductive and inductive reasoning.
Proficient in information organization, with a keen eye for detail and effective prioritization.

Education & Experience

Bachelor’s Degree in Management Information Systems, Computer Science, or related field and four years of related experience preferred. Degree may be substituted for experience on a year-to-year basis.
Four or more (4+) years’ experience in a technical support or helpdesk role

Certification Requirements

A+ or Network+ Certificate required

Physical Demands

Ability to sit/stand for prolonged periods of time; confined to workstation.
Ability to lift objects up to 50 lbs.
Prolonged use of video display terminals.
Ability to ID and distinguish colors.
Frequent travel from primary place of work.
Deadlines that require a quick turnaround or demands for work product.
Reach/relocate items above shoulder.

SECURITY CLEARANCE REQUIREMENTS: There are currently no Security Clearance requirements for this position; however, candidates must be able to successfully pass a background check. Due to the location of this work, US Citizenship is required. Bowhead reserves the right to change this requirement if necessitated by business needs or contractual obligations.

#LI-JR1

Apply Now

Refine Your Search

senior help desk technician jobs in alaska

Senior Help Desk Technician

Senior Help Desk Technician

Senior Service Desk Technician

Discover related jobs

Explore jobs in cities nearby

I want to receive the latest job alert for senior help desk technician in alaska

Explore jobs in more locations

Job Seeker Tools

Employer Tools

Browse

Stay Connected