Top 14 Service desk specialist ii Jobs in Alaska

Education Technologist
Special Education Service Agency —Anchorage, AK
- $56,694 - $87,027 a year
- Full-time
- Background check
- Google Workspace
- Experience working with individuals with disabilities
- Paid training
- Health insurance
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Service Desk Specialist II
State of Alaska —Anchorage, AK
- $36.36 an hour
- 8 hour shift
- Mid-level
- Office
- 3 years
- Paid holidays
- Disability insurance
1d
Office Specialist II
Alaska Pacific University —Anchorage, AK
- Full-time
- 5 years
- Computer literacy
- Mid-level
Administrative Support Specialist, Recovery & Reentry
Cook Inlet Tribal Council Inc —Anchorage, AK
- $21.50 - $29.00 an hour
- Full-time
- Microsoft Outlook
- HIPAA
- Office
Quick Apply
8d
Relief Administrative Assistant I / II
Maniilaq Association —Buckland, AK
- Part-time
- Computer literacy
- Administrative experience
- High school diploma or GED
Reading Advocate
Cook Inlet Tribal Council Inc —Anchorage, AK
- $24.25 - $32.75 an hour
- Full-time
- Classroom
- Word processing
- Computer literacy
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Eligibility Manager, Financial Assistance
Cook Inlet Tribal Council Inc —Anchorage, AK
- $84,600 - $104,400 a year
- Full-time
- Customer service
- Office
- Master's degree
Quick Apply
Peer Support Specialist III
Catholic Social Services —Anchorage, AK
- $27 an hour
- Full-time
- Psychiatry
- Addiction Medicine
- Adults
Quick Apply
IT Support Specialist I
VITUS —Anchorage, AK
- Weekends as needed
- Background check
- Microsoft Outlook
- Office
Quick Apply
7h
Patient Care Coordinator I or II
SouthEast Alaska Regional Health Consortium —Sitka, AK
- $26.06 - $36.08 an hour
- Full-time
- Writing skills
- BLS Certification
- Mid-level
- Paid parental leave
- Disability insurance
Quick Apply
Peer Support Specialist I
Catholic Social Services —Anchorage, AK
- $21 an hour
- Full-time
- Psychiatry
- Addiction Medicine
- Adults
Quick Apply
Accounting Technician
Tlingit-Haida Regional Housing Authority —Juneau, AK
- $23.30 - $30.09 an hour
- Full-time
- Microsoft Excel
- Mid-level
- Office
- Paid training
- Paid holidays
Quick Apply
Medical Claims Specialist II - DOE - $1,000.00 Sig-on Bonus(Non-remote)
Alaska Native Tribal Health Consortium —Anchorage, AK
- Full-time
- Writing skills
- HIPAA
- Research
- Paid parental leave
- AD&D insurance
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Primary Care Coordinator l or ll
SouthEast Alaska Regional Health Consortium —Sitka, AK
- $26.06 - $36.08 an hour
- Full-time
- Writing skills
- BLS Certification
- Primary Care
- Paid parental leave
- Disability insurance
Quick Apply
7d

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Education Technologist

Special Education Service Agency -
Anchorage, AK

Quick Apply

Job Details

Full-time
$56,694 - $87,027 a year

Benefits

Paid training
Health insurance
Dental insurance
Flexible spending account
Vision insurance
Professional development assistance
Retirement plan

Qualifications

Accessibility initiatives
Google Workspace
Confidential information handling
ADA accessibility regulations
Experience working with individuals with disabilities
Web development
Communication accessibility accommodations
Accessibility testing
Zoom
Server backup and recovery
User training (technical support)
Online learning environment experience
Bachelor's degree
Website design projects
Hardware support
Networking equipment (troubleshooting support)
WCAG
Data backup
IT services information & network security
Working with students with special education needs
Hardware management
IT
Accessibility in interaction design
Assistive technologies
Teaching
CompTIA A+

Full Job Description

Purpose Statement:

Under the supervision of an administrator, the Education Technologist is responsible for maintenance of agency technology infrastructure, tech support to agency staff, website design/maintenance/accessibility, data protection and development ofasynchronous and synchronous distance education. This position also includes other technology duties as assigned.

This position reports to a SESA administrator.

Essential Functions:

1. Development and facilitation of staff technology skills:

Work collaboratively with administrators and staff.
Provide administrator with quarterly technology reports on agency productivity and patron use of resources (e.g., website data analysis, video conference data use, hardware, software,webinar data, loaner hardware program, online learning modules, other).
Work with administrators to assess current and ongoing technology needs (e.g., technology support tickets, network, cyber security, risk management, hardware, software, technology related subscriptions and dues, professional services for contract work).
Support use and access of current video conferencing software (e.g., asynchronous and synchronous meetings and webinars).
Assist in development & management of data collection systems.

2. Research and implement distance education systems:

Facilitate training or research professional development opportunities as needed for staff use of distance education systems for synchronous and asynchronous methods of technical assistance delivery.
Actively promote and guide creation and development of education modules for distance education.
Assess current distance learning system for accessibility (WCAG 2.1) and functionality.
Provide technology and troubleshooting support for education specialists providing distance delivery consultations, trainings, webinars, and conferences.

3. Tech support, maintain network and employee devices:

Ongoing maintenance, management and inventory of hardware, software, and other equipment with other agency staff.
Troubleshoot hardware and software used in agency
Maintain and improve databases, firewall, and systems (e.g., server, website)
Maintain confidentiality of sensitive agency and employee information.
Collaborate with contracted technology developers and SESA administrator to determine most appropriate scope of work to meet agency need and verify maintenance or custom development work completed.

4. Professional Development:

Utilize online and distance resources to remain current with applicable technologies.
Participate in, and at times lead, staff development in technological areas critical to operations of the agency.
Review, attend and provide administrator with recommended free or paid for courses or training for SESA staff on agreed upon learning goals (e.g., cyber security, asynchronous and synchronous distance delivery methods, access agency software and hardware, website accessibility).

5. Accessible Digital Educational Materials/Website Accessibility Leader:

Work that demonstrates all new and modified agency hosted web pages and digital educational materials are accessible.
When funding and time allows, periodically enlist self-advocates of disability groups to test web pages for ease of use and then use the feedback to increase accessibility of the website.
When funding and time allows, periodically enlist self-advocates of disability groups to review the agency digital educational materials created and then use the feedback to improve the timely accessible digital material creation process within the agency.
Ensure key staff responsible for making content or updates on the agency website receive ongoing training to stay current on state and federal regulations for accessibility.
Ensure key staff responsible for making digital educational materials receive ongoing training to stay current on state and federal regulations on accessibility (ADA Title II and NCADEMI Quality Indicators for the Provision and Use of Accessible Materials in Prek-12 Systems)
Work with supervisor to annually review and update agency Website Accessibility Plan that reflect specific, measurable, achievable, relevant and time-bound goals to address current state and federal regulations within the fiscal year.
Work with supervisor to establish and annually update the agency accessible digital education materials creation plan with goals that are specific, measurable, achievable, relevant and time bound.

6. Other Duties as Assigned

Minimum Qualifications

Bachelor's degree or equivalent technical training in educational technology or related field
Alaska Type A Teaching Certificate
Certification: CompTIA Certification A+ Core 1&2 V15 Help Desk Support Specialist
Experience working with learners who experience a disability.
At least two years' experience with distance education technologies and networking.
Experience with group training of adults in technology and software application.
Web site design and maintenance with emphasis on accessibility (WCAG 2.1) and accommodations.
Experience implementing best practice in cybersecurity (NIST) and privacy standards (FERPA) in organization network and procedures.
Strong organizational skills coupled with excellent verbal and written communication skills.
Ability to work collaboratively with minimal supervision.
Familiarity with automated backup technology, and other programs to meet agency needs.

Preferred Qualifications:

Bachelor’s degree (Master’s preferred).
Five years' experience with distance education technologies and IT/Networking.
Obtained Certification: CompTIA Apple Training Products IT Support Specialist, CompTIA PC Pro, CompTIA Project + IT Project Manager, CompTIA DataSys+ Database Administrator
Experience in video production and processing of video materials.
Experience in cybersecurity and risk management design of agency network and operations
Experience in RISE 360 software, including design and management.
Minimum two years' experience in web site design (e.g., WordPress, Wix) and database maintenance (e.g., FileMaker Pro)
Experience with the education of individuals with disabilities.
Experience assessing and producing instructional materials that adheres to accessibility standards ADA Section 508, WCAG 2.1, Rehabilitation Act).
Experience with online accessibility tools (Chrome, Adobe Acrobat, WAVE)
Experience operating assistive technologies (JAWS, NVDA, embossers, textbook conversions, speech recognition)
Strong project management, interpersonal, and communication skills

Desired Software and Hardware Proficiencies

Web CMS
Wix Hosting Platform
Zoom Meeting & Webinar, Events
Articulate RISE 360 & Rise Online Module
MS Office Suite
Google Apps Suite
Mac OS X troubleshooting
Network Software Troubleshooting
Video Editing Software
FileMaker Pro
Survey Monkey
Wired and Wireless Networks
iOS Troubleshooting
HTML

Pay: $56,694.00 - $87,027.00 per year

Benefits:

Dental insurance
Flexible spending account
Health insurance
Professional development assistance
Retirement plan
Vision insurance

Work Location: In person

Quick Apply

Refine Your Search

service desk specialist ii jobs in alaska

Education Technologist

Service Desk Specialist II

Office Specialist II

Administrative Support Specialist, Recovery & Reentry

Relief Administrative Assistant I / II

Reading Advocate

Eligibility Manager, Financial Assistance

Peer Support Specialist III

IT Support Specialist I

Patient Care Coordinator I or II

Peer Support Specialist I

Accounting Technician

Medical Claims Specialist II - DOE - $1,000.00 Sig-on Bonus(Non-remote)

Primary Care Coordinator l or ll

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