Position Description Title: Maintenance Technician/Engineer
Department: Engineering and Maintenance
FLSA Status: Non-Exempt
Job Group Group 6- FOH Line Level Employee
Scope of Position: The Engineer-General Maintenance is responsible for preventive maintenance and repair duties for the property, including but not limited to some basic HVAC, electrical and plumbing tasks, and preventive maintenance projects.
Position Responsibilities and Qualifications: Education & Experience:
- High School diploma or trade school certification is preferred, and/or equivalent work experience.
- Certification preferred: Senior manager and/or other certification as required by franchise.
- General knowledge of machines and maintenance and repair using basic hand and power tools preferred.
- Valid driver’s license from appropriate state and MVR in good standing.
Physical Demands:
- Long hours sometimes required, including nights and weekends.
- Heavy Work - Exerting up to 100 pounds of force occasionally, and /or 50 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
- Ability to stand for long hours at a time and work in confined areas as necessary.
- Ability to move quickly to various areas of the entire property.
Required Competencies
- Must be able to convey information and ideas clearly, both oral and written.
- Must work well in stressful, high-pressure situations.
- Must be able to evaluate and select among alternative courses of action quickly and accurately.
- Must be effective in handling problems in the workplace, including anticipating, preventing, identifying and solving problems as necessary.
- Must be effective at listening to, understanding and clarifying concerns and issues raised by team members and guests.
- Must have the ability to assimilate complex information, data, etc. from disparate sources and consider adjust or modify to meet the constraints of a particular need.
- Must be able to prioritize departmental functions to meet due dates and deadlines.
- Must be able to work with and understand financial information and data, and basic arithmetic function.
Responsibilities may include any and all of the following:
- Approach all encounters with guests and team members in a friendly, service-oriented manner.
- Regular attendance is required in compliance with Prism standards, as required by scheduling, which will vary according to the needs of the hotel.
- Maintain high standards of personal appearance and grooming, which include a clean, pressed uniform and correct nametag when working.
- Comply at all times with Prism standards and regulations to encourage safe and efficient hotel operations.
- Must, at all times, be attentive, friendly, helpful and courteous to all guests, managers, and other team members.
- Assist with completion of the preventative maintenance checklist and completes minor repair work orders such as replacing ceiling tiles, filters, light bulbs, patching vinyl, etc, to maintain the hotel and keep product quality to standard.
Effective July 2011 Preventative Maintenance Engineer
Responsibilities cont’d:
- Assist in checking electrical systems such as air conditioning controls, television sets, lighting systems and makes minor repairs and/ or replacement.
- Assist in checking and makes minor repairs on general plumbing systems and fixtures such as pipe lines, toilets and sinks, kitchen and laundry equipment.
- Refurbish furniture and fixtures within guest rooms such as cabinets, tables, chairs, doors, windows and counters. Paint and finish furniture and fixtures in guest rooms, if needed.
- Respond quickly to guest requests in a friendly manner. Follows up to ensure guest satisfaction.
- Perform periodic maintenance on HVAC units to include lubricating motors, replacing motors and filters, cleaning coils, replacing thermostats, compressors and other related components.
- Repair leaks; replace damaged fixtures (sinks, commodes, toilet seats, shower heads, soap dishes, faucets, and vanities). Clean out P-traps, aerator/strainers replace caulk and group in bathroom and vanity area.
Replace/repair towel racks and towel bars.
- Maintain smooth operation of all vanity drawers and replace damaged hardware. Assure that all mirrors and pictures are secure. Repair box spring ticking.
- Maintain smooth operation of drapes and curtains. Replace damaged tension pulleys, glides, hooks and pull cords. Keep drapes and curtains properly hooked on traverse rods.
- Maintain locks, thresholds, peepsights, signage, and numbers, safety latches, door stops frames and sound tape.
- Maintain a quality picture and all TV/Radio functions/controls. Maintain TV remote in proper working order and program movie boxes.
- Monitor Fire Alarm and Life Safety systems as necessary, to be fully informed of the system operation and to handle emergencies involving the systems. Have a working knowledge of fire sprinkler and emergency power systems.
- Observe energy and utilities usage in the hotel and on the grounds. Look for ways to conserve energy and report any ideas to the Engineering Director.
- Clean, lubricate, protect and otherwise maintain all tools and equipment in the hotel. Protect and otherwise maintain your assigned tool pouch and its tools at the discretion of the director.
- Be available for any emergencies and act in an engineering capacity to protect guests and team members and preserve the building and its systems during the emergency. Act as quickly and responsibly as possible to return the building to its normal operating status.
- Be aware of all existing departmental Job Safety Analysis and to strive to work in an accident-free manner and to create a safe work environment for others. Continuously look for conditions, which may endanger team members and/or guests of the hotel and take immediate action to correct any hazardous conditions found.
- Document all work performed and record all parts use and parts needed.
- Take equipment readings, meter readings and maintain logs in a legible and orderly manner.
- Perform routine repairs and assist Director on major repairs of all hotel equipment, inclusive of, small appliances, kitchen equipment, laundry equipment, boilers, plumbing, pool equipment, HVAC, hand and power tools.
- Do property tour during early part of the shift; checking lights in lobby areas and room corridors for proper lighting and temperature.
- Check your work orders and maintain status. Finish work orders in the time allotted and inform Director of any missed deadlines.
- Check availability on guestrooms for completion of work orders and communicate effectively with Guest
Services.
- Do closedown routine (i.e. check banquet doors, lights, patio doors and cut off pre-function lights at end of shift.) after each shift as necessary.
- Complete all paperwork at the end of shift.
- Attend or conduct all training/meetings as required by management.
- Perform other duties as requested by management.
Effective July 2011 Preventative Maintenance Engineer
Relationships:
Internal: Hotel Staff: To receive and complete maintenance requests.
External: Hotel Guests and Visitors: To provide service
Vendors and Contractors: To exchange job-related information and obtain assistance with repairs.
Organizational Structure:
Reports to: Chief Engineer
Job title also known as: Maintenance Worker, General Engineer, Maintenance Engineer
This job description is a general representation of the duties and responsibilities commonly found in Prism Hotels for this type of position; it may be modified at an individual hotel based upon business levels
I understand this position description is a general representation of the essential nature of the position and level
of work being performed; this is not intended to be an all inclusive list of ALL responsibilities and qualifications
for the job.
Team Member Acknowledgement Date:
Effective July 2011 Preventative Maintenance Engineer
Job Type: Full-time
Pay: From $18.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Health insurance
- Life insurance
- Paid time off
- Tuition reimbursement
- Vision insurance
Experience:
- Maintenance: 1 year (Preferred)
- HVAC: 1 year (Preferred)
License/Certification:
- Driver's License (Preferred)
- HVAC Certification (Preferred)
Work Location: In person
