Top 38 Software & web Jobs in Albany, Ga

CSR - Customer Experience Representative
CSTS Customer Service and Technology Solutions, LLC —Georgia
- $17 - $19 an hour
- Weekends as needed
- Remote
- Background check
- Customer service
- Microsoft Office
Quick Apply
Logistics Coordinator
RESOURCE MANAGEMENT SYSTEMS INC —Albany, GA
- $15.00 - $16.50 an hour
- Full-time
- Computer literacy
- Mid-level
- High school diploma or GED
- Health insurance
- Dental insurance
Quick Apply
5h
Chaplain (Part-Time) - Albany, GA
Marketplace Chaplains —Albany, GA
- Part-time
- Background check
- Nursing home
- Hospital
Sales Manager - Prepress - North America
XSYS Global —United States
- From $110,000 a year
- Full-time
- Background check
- Up to 50% travel
- 5 years
- Health savings account
- Health insurance
Quick Apply
14d
Security Engineer - Automation & Integrations
SYSTEMTEC —United States
- Up to $85 an hour
- Contract
- Remote
- Background check
- Computer Science
- 5 years
- Disability insurance
- Health insurance
Quick Apply
5d
Senior AI Engineer
CGI Group, Inc. —United States
- $123,200 - $156,700 a year
- Computer Science
- 5 years
- System design
- Paid parental leave
- Paid holidays

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Logistics Coordinator
RESOURCE MANAGEMENT SYSTEMS INC —Albany, GA
Answer and manage a high volume of incoming calls using a multi-line phone system. Prioritize calls and service needs according to urgency and operational…
$15.00 - $16.50 an hour
Quick Apply
5h
Parts Coordinator
SUDDEN SERVICE INC —Albany, GA
Must have a valid driver’s license and good safe driving record to be insured by the company auto insurance policy. High School graduate or GED equivalent.

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Maintenance Technician I - III
FedEx —Urbancrest, OH
Will interpret electrical or mechanical schematics, manufacturer’s manuals and engineering specifications to troubleshoot, diagnose and repair system faults and…
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Maintenance Technician I - III
FedEx —Urbancrest, OH
Will interpret electrical or mechanical schematics, manufacturer’s manuals and engineering specifications to troubleshoot, diagnose and repair system faults and…
$20.35 - $38.43 an hour
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CSR - Customer Experience Representative

CSTS Customer Service and Technology Solutions, LLC -
Georgia

Quick Apply

Job Details

Seasonal
$17 - $19 an hour

Qualifications

Live chat
Medicare
Customer service
Call center experience
Microsoft Office
High school diploma or GED
Medicaid health insurance
Medicare regulations
Difficult call handling
Medicaid
Multi-line phone systems
Email support

Full Job Description

Work Location: Fully Remote; Applicants must reside in Georgia

Job Title: Customer Experience Representative

Company Overview

CSTS Customer Service and Technology Solutions, LLC is a leading third-party administrator dedicated to transforming the healthcare experience. We specialize in managing the administrative and operational tasks for Medicare Advantage insurance health plans, ensuring compliance with federal regulations while delivering exceptional service to our partners.
If you are passionate about delivering exceptional customer experiences and want to be part of a team that is transforming healthcare, we invite you to apply today!

Position Summary

Increases customer satisfaction by providing professional and accurate responses to incoming inquiries, concerns, requests, and complaints regarding the network, plan benefits, eligibility, authorizations, plan guidelines, enrollment, programs and processes, claims, and pharmacy benefit information. Handles off-phone administrative tasks such as documentation data-entry and is responsible for making outbound campaign and survey calls to existing and former customers. Customers include, but are not limited to, members, prospective members, providers, and sales agents/brokers.

Shift flexibility is required to accommodate seasonal hours of operation (Monday – Sunday, 8 am – 8 pm EST/EDT), including occasional weekends during certain times of the year.

Essential Duties and Responsibilities

Understands and provides accurate information regarding Medicare Advantage and Medicaid products courteously and professionally.
Asks appropriate questions and listens actively to customers to identify needs to resolve the inquiries in a timely and professional manner.
Conducts accurate research to resolve issues regarding Medicare Advantage and Medicaid products using appropriate systems and departments.
Ensures first-call/contact resolution to resolve customer needs and concerns effectively.
Adequately documents all calls/contacts in detail as required by Department standards clearly and concisely.
Effectively translates healthcare-related jargon and processes into simple, step-by-step instructions customers can understand and act upon.
Operates telephone ACD system.
Attends all departmental meetings and training sessions.
Reviews training/educational material and seeks clarification when needed.
Acts as a liaison between the customers when appropriate.
Maintains strict confidentiality of all sensitive information.
Maintains compliance with all company policies and procedures.
Refers unresolved issues to the next level and/or appropriate areas when necessary.
Achieves and maintains acceptable performance levels according to customer service and Quality standards.
Answers telephones and warm transfers to appropriate staff when needed.
Performs outbound calls to customers in accordance with any assigned outreach campaigns/surveys.
Provides customer service through other omnichannel means, including but not limited to responding to live web chats and emails.
Utilizes documents using Microsoft Office and other applicable software as designated by management.
Performs general clerical duties to include but are not limited to cloud-based faxing, data entry of forms and correspondence, and uploading documentation to customer accounts.
Processes customer material requests and performs other Customer Service-related tasks and functions.

Other Duties

This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities required of the employee. Other duties may be assigned by leadership as business needs evolve.

Supervisory Responsibility

This job has no supervisory responsibilities.

Required Education and Experience

High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.
Experience in a managed care environment with member and provider information systems preferred.

Equal Employment Opportunity

We are committed to creating an inclusive workplace where all employees are valued and respected. We are proud to be an Equal Opportunity Employer and do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, veteran status, or any other status protected by applicable law. We encourage candidates from all backgrounds to apply.

Pay: $17.00 - $19.00 per hour

Expected hours: 40.0 per week

Application Question(s):

Are you able to work a flexible schedule, including occasional weekends, to support seasonal business hours (Monday–Sunday, 8:00 AM–8:00 PM ET)?

Experience:

Medicare Advantage Health Plan: 1 year (Required)
Customer Service Call Center: 1 year (Required)

Work Location: Remote

Quick Apply

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software & web jobs in albany, ga

CSR - Customer Experience Representative

Logistics Coordinator

Chaplain (Part-Time) - Albany, GA

Sales Manager - Prepress - North America

Security Engineer - Automation & Integrations

Senior AI Engineer

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