It Starts Here:
Santander is a global leader and innovator in the financial services industry and is evolving from a high-impact brand into a technology-driven organization. Our people are at the heart of this journey and together, we are driving a customer-centric transformation that values bold thinking, innovation, and the courage to challenge what’s possible. This is more than a strategic shift. It’s a chance for driven professionals to grow, learn, and make a real difference.
If you are interested in exploring the possibilities We Want to Talk to You!
The Difference You Make:
The Fraud Prevention Team Lead is responsible for leading the daily operations of a high-performing Fraud Prevention team focused on protecting customers and the organization from fraud losses while delivering an exceptional customer experience. This role provides leadership, coaching, and operational oversight to Fraud Prevention Analysts, ensuring timely and accurate review of fraud alerts, compliance with internal policies, and achievement of departmental goals. The ideal candidate is a collaborative leader with strong analytical and decision-making skills who can effectively balance fraud risk, operational efficiency, and employee development in a fast-paced environment.
Leadership & Team Development:
- Lead, coach, and develop a team of Fraud Prevention Analysts through regular one-on-one meetings, performance coaching, and ongoing feedback.
- Foster a positive, collaborative, and accountable team environment that supports employee engagement and professional growth.
- Conduct performance evaluations, establish individual development plans, and recognize employee achievements.
- Support onboarding and training of new team members while promoting continuous learning across the team.
- Communicate departmental priorities, operational updates, and organizational initiatives effectively.
Operational Management:
- Oversee daily fraud alert operations to ensure timely and accurate case reviews while meeting established service level agreements (SLAs).
- Monitor team productivity, quality, and adherence to departmental procedures and compliance requirements.
- Manage workflow distribution and staffing to ensure balanced workloads and operational continuity.
- Review complex or high-risk fraud cases and provide guidance on escalated situations.
- Ensure accurate documentation of investigations and case decisions in accordance with internal standards.
Risk Management & Compliance:
- Promote a strong risk and control environment by ensuring compliance with bank policies, regulatory requirements, and fraud prevention procedures.
- Identify and escalate emerging fraud trends, operational risks, and control gaps to leadership.
- Partner with Risk, Compliance, Operations, and other business partners to strengthen fraud mitigation strategies.
- Support internal audits, quality reviews, and control testing activities as required.
Continuous Improvement:
- Analyze operational metrics, fraud trends, and performance data to identify opportunities for process improvements.
- Recommend and implement initiatives that improve efficiency, productivity, and customer experience.
- Support the implementation of new fraud strategies, system enhancements, and operational initiatives.
- Encourage innovation by identifying opportunities for automation and workflow optimization.
What You Bring:
A successful Fraud Prevention Team Lead will:
- Inspire and develop a high-performing team through effective leadership and coaching.
- Deliver operational excellence while maintaining strong quality and compliance standards.
- Make informed, risk-based decisions that protect both customers and the organization.
- Build strong partnerships across business lines to improve fraud prevention strategies.
- Drive continuous improvement by leveraging data, identifying trends, and implementing operational enhancements.
- Foster a culture of accountability, collaboration, innovation, and customer focus.
Education:
- Bachelor's degree in Business, Finance, Criminal Justice, Risk Management, or a related field (or equivalent work experience).
Qualifications:
- 3+ Years Experience in the financial service industry or similar environment, such as Customer Service, Operations, or Fraud Prevention. - Required.
- Experience leading or supervising teams in Fraud Prevention, Fraud Operations, Financial Crimes, Banking Operations, or a related field.
- Strong understanding of fraud prevention principles, fraud detection strategies, and operational risk management.
- Demonstrated leadership, coaching, and employee development experience.
- Excellent analytical, problem-solving, and decision-making skills.
- Strong verbal and written communication skills.
- Ability to manage multiple priorities in a fast-paced, customer-focused environment.
- Proficiency with Microsoft Office applications, including Excel, Outlook, and reporting tools.
- Experience with fraud detection platforms, case management systems, and operational reporting tools. Preferred
- Knowledge of banking regulations and fraud-related compliance requirements. Preferred
- Experience leading process improvement or operational excellence initiatives. Preferred.
Certifications:
- No Certifications listed for this job.
It Would Be Nice For You To Have:
- Established work history or equivalent demonstrated through a combination of work experience, training, military service, or education.
Work Authorization & Sponsorship:
Applicants must be legally authorized to work in the United States on a full-time basis without requiring employer sponsorship to commence employment.
What Else You Need To Know:
The base pay range for this position is posted below and represents the annualized salary range. For hourly positions (non-exempt), the annual range is based on a 40-hour work week. The exact compensation may vary based on skills, experience, training, licensure and certifications and location.
Base Pay Range:
Minimum:
$48,750.00 USD
$81,000.00 USD
We Value Your Impact:
Your contribution matters and it’s recognized. You can expect a fair and competitive rewards package that reflects the impact you create and the value you deliver. We know rewards go beyond numbers. Offering more than just a paycheck our benefits are designed to support you, your family and your well-being, now and into the future.Santander Benefits - 2026 Santander OnGoing/NH eGuide (foleon.com)
Risk Culture:
We embrace a strong risk culture and all of our professionals at all levels are expected to take a proactive and responsible approach toward risk management.
EEO Statement:
At Santander, we value and respect differences in our workforce. We actively encourage everyone to apply. Santander is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, genetics, disability, age, veteran status or any other characteristic protected by law.
Working Conditions:
Frequent minimal physical effort such as sitting, standing and walking is required for this role. Depending on location, occasional moving and lifting light equipment and/or furniture may be required.
Employer Rights:
This job description does not list all of the job duties of the job. You may be asked by your supervisors or managers to perform other duties. You may be evaluated in part based upon your performance of the tasks listed in this job description. The employer has the right to revise this job description at any time. This job description is not a contract for employment and either you or the employer may terminate your employment at any time for any reason.
What To Do Next:
If this sounds like a role you are interested in, then please apply.
We are committed to providing an inclusive and accessible application process for all candidates. If you require any assistance or accommodation due to a disability or any other reason, please contact us at [email protected] to discuss your needs.
