Top 25 Front of house supervisor Jobs in Albany Ny

Front of House Supervisor
PharmaCann —Albany, NY
- $23 an hour
- Overtime
- Background check
- Hospitality
- Merchandising
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Front Desk Agent
Hyatt Place Albany —Albany, NY
- $22.59 - $25.10 an hour
- Full-time
- Military
- Hotel
- Math
- Disability insurance
- Health insurance
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12d
Front Desk Monitor - Michael's House
St. Catherine's Center for Children —Menands, NY
- $18.91 - $23.57 an hour
- Weekends as needed
- Background check
- Inventory management
- Writing skills
- Travel reimbursement
- Paid training
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Member Engagement Manager
ISSA —Albany, NY
- $50,000 - $60,000 a year
- Full-time
- Bilingual
- Microsoft Excel
- Microsoft Outlook
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12d
Front Desk Agent
Rivers Casino & Resort Schenectady —Schenectady, NY
- $25.29 - $28.10 an hour
- Weekends as needed
- English
- Hotel
- Math
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Front of House Supervisor
Chick-fil-A —Rensselaer, NY
- $22 - $23 an hour
- Full-time
- Restaurant management
- Mid-level
- Ability to lift 50 pounds
- Paid training
- Health insurance
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Front Desk Agent ( Part Time )
Rivers Casino & Resort Schenectady —Schenectady, NY
- $25.29 - $28.10 an hour
- Part-time
- English
- Office
- Hotel
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Housekeeping Supervisor
Your Employer —Albany, NY
- $18 - $22 an hour
- Part-time
- Mid-level
- Hotel
- Ability to lift 50 pounds
- Free parking
- Paid holidays
Sales Supervisor - Stuyvesant Plaza
Warby Parker —Albany, NY
- $18.00 - $20.75 an hour
- Overtime
- Mid-level
- Fair chance
- Retail management
- AD&D insurance
- Employee stock purchase plan
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14d
Assistant Manager
Planet Fitness —East Greenbush, NY
- $19.05 an hour
- Weekends as needed
- Bilingual
- Background check
- Computer literacy
- Health insurance
- Dental insurance
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4d
EMPAC Overhire Pool
Rensselaer Polytechnic Institute —Troy, NY
- $16 - $50 an hour
- Part-time
- Carpentry
- Sales
- Mid-level
Customer Service Manager
ISSA —Albany, NY
- $50,000 - $60,000 a year
- Bilingual
- Microsoft Excel
- Microsoft Outlook
Quick Apply
Customer Service Lead - Part-Time
Burlington —Latham, NY
- $17 an hour
- Part-time
- Ability to walk for extended periods
- Mid-level
- Ability to stand for extended periods
- Paid holidays
- Health insurance
Residential Relief Aide (Per Diem)
Bethesda House of Schenectady —Schenectady, NY
- $18 an hour
- Weekends as needed
- Background check
- Computer literacy
- Residential
Guest Service Supervisor
Spare Time Entertainment —Clifton Park, NY
- $17 - $19 an hour
- Mid-level
- High school diploma or GED
- Supervising experience
Quick Apply
Restaurant Operations Manager
Neo Vista Hospitality Group, Inc —Albany, NY
- $75,000 - $85,000 a year
- Weekends as needed
- ServSafe
- 5 years
- Mentoring
- Health insurance
- Paid time off
Quick Apply
Assistant General Manager
Damor Chai U Albany —Albany, NY
- $22 - $27 an hour
- Full-time
- Mid-level
- 3 years
- Ability to lift 50 pounds
- Health insurance
- Dental insurance
Quick Apply
Supervisor: Chick-fil-A, Albany Airport
OHM Concession Group —Loudonville, NY
- $22 - $24 an hour
- Full-time
- Background check
- ServSafe
- Cooking
- Paid training
- Paid holidays
Quick Apply
14d
JANITORIAL AND MAINTENANCE SUPERVISOR
Retail Group Of America LLC —Albany, NY
- $16 an hour
- Weekends as needed
- In person
- 18 years or older
- Mid-level
- Supervising experience
Quick Apply
Poker Dealer (Experienced)
Rivers Casino & Resort Schenectady —Schenectady, NY
- $16.80 an hour
- Part-time
- Management
- Mid-level
- High school diploma or GED
Quick Apply

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front of house supervisor jobs near albany ny

Front of House Supervisor

PharmaCann -
Albany, NY

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Job Details

$23 an hour

Qualifications

Physical security
Hospitality
Employee onboarding
Retail customer service procedures
Retail industry sales team management experience
Performance improvement leadership
Cash amount verification
Visual merchandising
Managing teams in a customer support role
Managing retail teams
Standard Operating Procedures (SOPs) implementation
Program development
Safety regulations
Spreadsheets
Copy machines
Merchandising
Staff scheduling
Regulatory compliance
Customer satisfaction tracking
Bachelor's degree in business
Managing store merchandising operations
Mid-level
Sales team management
Team development
Retail compliance procedures
Key Performance Indicators
Driver's License
Supervising experience
Bachelor's degree
Client retention

Full Job Description

PharmaCann, Inc. owns and operates best-in-class production facilities and retail dispensaries for cannabis-based products. We currently operate in the States of Illinois, New York, Massachusetts, Ohio, Pennsylvania, Maryland, Colorado and Michigan as a medical and/or adult use cannabis provider to patients and customers. We are looking for energetic, results-driven individuals to join our rapidly growing team and industry.

Job Summary

The Supervisor, Front of House is responsible for supervising a team that develops, implements and continuously improves all quality, training, customer experience programs, cash reconciliation and at times the check-in (camera) department to improve accuracy, and operational initiatives, ensure safety, security, and all State and Local regulatory standards are maintained. This position is accountable for executing initiatives that facilitate the achievement of all hospitality goals at PharmaCann.

The Supervisor, Front of House is an expert in their field for specific divisions of responsibilities of the business. The ideal candidate is a business process oriented professional with demonstrated success in leading continuous improvements that enhance efficiency and/or customer/patient experience. They will have the ability to develop and maintain effective teams, be committed to collaboration with a variety of team members, and have a reputation of superior leadership and interpersonal skills.

Pay range: $23/hour

Duties and responsibilities or (Essential Functions)

Drive high customer experience standards, to include a customer-oriented culture and industry leading customer engagement through sales training and product knowledge
Lead a world-class customer service program to drive repeat business through strong local community networking, and customer data capture
Work closely with Managers and Supervisors to exceed sales volume and KPI goals
Partner with cross-divisional managers to ensure adequate staffing is scheduled and payroll goals are met
Comply and audit cash procedures as it pertains to preparing deposits and daily cash reconciliation
Directly supervise the check-in/camera assigned team to ensure acceptable standards are maintained for the overall safety and upkeep of the dispensary.
Uphold company standards for merchandise presentation and ensure menu availability is current.
Deliver results and strategic direction by ensuring day-to-day operations run smoothly through the store team.
Communicate, work closely, and successfully collaborate with Managers and Supervisors to achieve the organization's goals.
Support the implementation of operational policies, standards, and procedures for retail staff.
Ensure staff within all divisions of responsibility have a thorough understanding of our corporate processes, SOPs, and assist with providing education in areas that need to be addressed.
Train employees in expected customer experience and hospitality standards using appropriate tools such as customer loyalty, customer satisfaction surveys and key KPI's
Maintain a training calendar and ensure associate onboarding and new hire training is complete
Ensure continuous training and development with team members through training curriculums that results in consistency across all stores
Lead by example and coach team members on performance. Partner with Managers regarding employee poor performance and violation of company and compliance policies.
This role may be required to assist with other duties as assigned as well as in other functions of the operation including but not limited to: call center, inventory, delivery acceptance, outreach, security, delivery, and visual merchandising

Qualifications

Minimum 21 years of age (or per state regulations)
Bachelor's Degree in business, operations management, or a related field is preferred
Store leadership experience preferred
Minimum 2 years' experience in a customer service related field
Skilled in Google and/or Microsoft Office Suite
Knowledge of retail technology platforms and systems
Valid Driver's License and ability to successfully pass a Motor Vehicle background check (where applicable)
Must obtain and maintain state agent requirements

Working conditions

This job operates in a professional retail store environment. This role routinely uses standard office equipment such as computers, phones, and photocopiers. This position requires weekends, nights, overtime as needed, holidays, and flexible work availability. May require some travel.

While performing the duties of this job, the employee is frequently required to stand or sit for long periods, walk constantly, use hands or feet, reach with hands and arms, and may be required to lift up to 50 pounds. May be required to work outdoors and/or during inclement weather

Notice: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required and are not intended to be an exhaustive list of all duties, responsibilities or qualifications associated with this job.

We are an Equal Employment Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.

Quick Apply

Refine Your Search

front of house supervisor jobs in albany ny

Front of House Supervisor

Front Desk Agent

Front Desk Monitor - Michael's House

Member Engagement Manager

Front Desk Agent

Front of House Supervisor

Front Desk Agent ( Part Time )

Housekeeping Supervisor

Sales Supervisor - Stuyvesant Plaza

Assistant Manager

EMPAC Overhire Pool

Customer Service Manager

Customer Service Lead - Part-Time

Residential Relief Aide (Per Diem)

Guest Service Supervisor

Restaurant Operations Manager

Assistant General Manager

Supervisor: Chick-fil-A, Albany Airport

JANITORIAL AND MAINTENANCE SUPERVISOR

Poker Dealer (Experienced)

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