Top 31 Office 365 Jobs in Albany Ny

IT Support Engineer
TAG Solutions —Menands, NY
- $25 - $35 an hour
- Full-time
- Background check
- Software troubleshooting
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
IT Manager
Tully Rinckey —Latham, NY
- $115,000 - $150,000 a year
- Weekends as needed
- Computer science
- Azure
- Computer Science
- Paid holidays
- Health insurance
Quick Apply
Service Desk Technician
Experis —Albany, NY
- $35 an hour
- Contract
- Computer science
- Computer Science
- Salesforce
Quick Apply
20h
Help Desk Technician
Driscoll Foods —West Coxsackie, NY
- From $60,000 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Computer Science
- Health insurance
- Dental insurance
Quick Apply
9d
Programmer Analyst - End Use Support
Albany Medical Center —Albany, NY
- $70,068 - $108,605 a year
- Weekends as needed
- Classroom
- Computer science
- Computer Science
Assistant Director of Technology Services
Living Resources Corp —Albany, NY
- $81,000 - $86,000 a year
- Full-time
- Computer Science
- 5 years
- System design
Quick Apply
Desktop Support Technician
Ovation Workplace Services —Schenectady, NY
- $40,000 - $49,920 a year
- Weekends as needed
- Background check
- Computer Science
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
2d
QA Engineer – Rational Governance
Rational Enterprise —Albany, NY
- From $55,000 a year
- Full-time
- Mid-level
- Office
- US work authorization
- Health insurance
- Dental insurance
Quick Apply
IT Field Technician
Darkhorse Tech —Albany, NY
- $48,000 - $55,000 a year
- Full-time
- Hybrid work
- Computer science
- Dental office
- Computer Science
Quick Apply
11d
Field Support Technician
Ovation Workplace Services Inc —Rensselaer, NY
- $21 - $24 an hour
- Full-time
- Mid-level
- Office
- Windows
Quick Apply
9d
Manager Information Technology Services 1, Box PIMS-1151/51771
State of New York - Education Department, State —Albany, NY
- $106,898 - $131,665 a year
- Full-time
- Background check
- Mentoring
- SharePoint
- Paid parental leave
- Paid holidays
4d
IT Engineer
OMNIS COMPUTER SUPPLIES INC —Schenectady, NY
- $22 - $31 an hour
- 8 hour shift
- Mid-level
- Windows
- Microsoft Office
- Paid time off
Quick Apply
IT Solution Center Associate
COORDINATED CARE ALLIANCE NY INC —Clifton Park, NY
- $25 - $27 an hour
- Full-time
- Microsoft Outlook
- Mid-level
- Office
Quick Apply
8d
Director, IS Operations
Healthcare Association of New York State —Rensselaer, NY
- $127,000 - $133,000 a year
- Full-time
- Hybrid work
- Office
- Bachelor's degree
- Recruiting
Quick Apply
10d
Assistant Manager Information Services (CXP)
State of New York - Insurance Fund, State —Albany, NY
- $115,283 - $145,681 a year
- Email
- Background check
- Doctoral degree
- Computer Science
8d
Executive Assistant
DONIA LLC —Albany, NY
- $23 - $28 an hour
- Full-time
- Microsoft Outlook
- Writing skills
- Mid-level
Quick Apply
Information Technology Specialist 3 (Data Communications), (NY HELPS), Box PIMS-1162/01716
State of New York - Education Department, State —Albany, NY
- $86,681 - $109,650 a year
- Full-time
- Background check
- Analysis skills
- Senior level
- Paid parental leave
- Paid holidays
4d
Administrative Coordinator
Rensselaer Polytechnic Institute —Troy, NY
- $20.00 - $23.75 an hour
- Online Application
- 5 years
- Mid-level
- Office
- Health savings account
- Health insurance
Microsoft Power Platform Developer, Tier 1
Empire State —Albany, NY
- $115,000 - $125,000 a year
- Full-time
- Hybrid work
- Mid-level
- Office
- Microsoft Office
Quick Apply
Local Area Network Administrator Series, 40173
NYS Unified Court System —Albany, NY
- $64,971 - $76,122 a year
- Email
- Microsoft Excel
- Computer Science
- Mid-level
11d

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office 365 jobs near albany ny

IT Support Engineer

TAG Solutions -
Menands, NY

Quick Apply

Job Details

Full-time
$25 - $35 an hour

Benefits

Health insurance
Dental insurance
401(k)
Flexible spending account
Tuition reimbursement
Paid time off
Employee assistance program
Vision insurance
Professional development assistance
Life insurance
Referral program
Retirement plan

Qualifications

Microsoft Windows Server
Written communication
Teamwork
Software troubleshooting
Interpersonal skills
Technical documentation
IT system monitoring
Windows
Network infrastructure
System maintenance
Virtualization tools
Firewall
Driver's License
Attention to detail
Hardware support
Server virtualization
IP networking

Full Job Description

Job Description

Position Title: IT Support Engineer
Reporting Manger: Service Manager
Team: Managed Services
Travel Requirements: Occasional onsite customer visits
Status: Full-time

Essence:
This position is responsible for providing IT support to TAG Solutions end users and their IT environments.
Including desktops, servers, network equipment and applications.

The IT Support Technician should have a broad range of technical experience and, above all else, a Customer-first mindset. They will field both more complex break/fix incidents and end user issues in conjunction with system-wide configurations that require a deeper knowledge of servers, virtualization, and networking. This role is expected to successfully resolve the majority of support requests raised to them, managing their efforts around TAG Solutions SLA requirements. In addition to incidents, an IT Support Technician also performs maintenance, updates, and system upgrades for a multitude of customer environments.

The key to success for a IT Support Technician is to maintain a proven level of proficiency with essential technical skills and to employ those with a passion for exceptional customer service in all interactions.

Qualifications:

Proven proficiency working with all Microsoft Operating Systems including latest server OS’s.
Proven proficiency working with IP networking including firewalls, switches and wireless technologies.
Proven proficiency working with VMWare
Proven proficiency working with Remote Monitoring and Management
Experience working with MS Office 365, Google Apps, Gmail, and anti-virus programs
Experience working with Backup solutions

For TAG proficiency means: You are capable and experienced, your skills can be demonstrated, and you are able to work independently with little help

Professional Qualifications:

Experience providing a high-level of customer service in a technical support environment
Experience managing customer directly over the phones or via electronic communications
Excellent verbal and written communication skills
Experience documenting and managing technical requests
Demonstrated ability to multitask and deliver IT support independently as well as with a team
Detail oriented
Do what-ever-it-takes attitude

Responsibilities:

Provide IT support to customers in accordance with the Support Playbook.
Monitor inbound phone and ticket queues, responding within service level agreements
Monitor queues for escalated tickets and respond within service level agreements.
Provide clear and detailed ticket notes.
Maintain and update documentation.
Look for ways to reduce ticket noise to help our customers more efficiently.
Contribute to a growing knowledgebase that all our engineers work from.
Onsite support at Customer sites as required.

Job Description

Contribution to “Customer Obsession”:

Providing customers with timely confirmation of the receipt of their issue, making them aware that we are “on it”
Understanding that well-crafted notes and exceptional detail on tickets is the foundation for the customers issue to be handled correctly throughout its lifecycle
Ensuring that the customers issue is completely resolved to their satisfaction
Asking about and addressing any other needs that a customer has

Desired Outcomes:

Confirming receipt of, and beginning work on escalated cases within 30 minutes of creation
Resolving 95% of cases with 30 minutes or less of total work time
Resolving minimum 12 tickets/day
Updating the case with exceptional notes whenever work is performed on a case, and taking the opportunity to call and send an update to the customer on the current status
Escalated cases include enough detail for Tier III to work them without additional request for information
Case details are tracked accurately and yield dependable and helpful reporting

Job Type: Full-time

Pay: $25.00 - $35.00 per hour

Benefits:

401(k)
Dental insurance
Employee assistance program
Flexible spending account
Health insurance
Life insurance
Paid time off
Professional development assistance
Referral program
Retirement plan
Tuition reimbursement
Vision insurance

Application Question(s):

This position requires travel to Customer sites. Are you located in or a short distance from of Albany, NY?

Experience:

Troubleshooting: 3 years (Preferred)
Windows: 3 years (Preferred)
Wolters Kluwer CCH: 1 year (Preferred)

License/Certification:

Drivers license (Required)

Willingness to travel:

100% (Required)

Work Location: In person

Quick Apply

Refine Your Search

office 365 jobs in albany ny

IT Support Engineer

IT Manager

Service Desk Technician

Help Desk Technician

Programmer Analyst - End Use Support

Assistant Director of Technology Services

Desktop Support Technician

QA Engineer – Rational Governance

IT Field Technician

Field Support Technician

Manager Information Technology Services 1, Box PIMS-1151/51771

IT Engineer

IT Solution Center Associate

Director, IS Operations

Assistant Manager Information Services (CXP)

Executive Assistant

Information Technology Specialist 3 (Data Communications), (NY HELPS), Box PIMS-1162/01716

Administrative Coordinator

Microsoft Power Platform Developer, Tier 1

Local Area Network Administrator Series, 40173

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