Top 150 Service desk Jobs in Albany Ny

Senior Help Desk Technician
Contact Government Services, LLC —Albany, NY
- $40,000 - $80,000 a year
- Full-time
- Hybrid work
- Mid-level
- Office
- Databases
- Health insurance
- Dental insurance
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Service Desk Analyst
Union College —Schenectady, NY
- $60,000 - $62,000 a year
- Full-time
- Background check
- Mid-level
- Office
- Paid holidays
- Disability insurance
Front Desk Coordinator
Rensselaer County Probation Department —Troy, NY
- From $47,055 a year
- Full-time
- Computer literacy
- Mid-level
- Office
- Health insurance
- Dental insurance
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Help Desk Tech II - 2nd Shift, M-F
Albany Medical Center —Albany, NY
- $49,763 - $69,668 a year
- Full-time
- HIPAA
- Mid-level
12d
Guest Service Agent
Hilton Albany —Albany, NY
- $23.60 an hour
- Full-time
- Microsoft Word
- Computer literacy
- Ability to climb stairs
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Information Technology Specialist 1
State of New York - Board of Elections —Albany, NY
- $53,764 - $68,630 a year
- Full-time
- Background check
- Computer science
- Computer Science
- Paid holidays
- Health insurance
3d
Front Desk Representative
Warner & Foley Inc —Troy, NY
- $17 - $20 an hour
- 8 hour shift
- Microsoft Outlook
- Sales
- Computer literacy
- 401(k)
- Paid time off
Quick Apply
6d
IT Support Technician
Core BTS, INC. —Niskayuna, NY
- $24 - $25 an hour
- Classroom
- Mid-level
- Computer networking
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Office Administrator
Cloud and Things, Inc —Albany, NY
- $35 - $44 an hour
- Monday to Friday
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
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Service Desk Manager
Union College —Schenectady, NY
- $72,000 - $74,000 a year
- Full-time
- Background check
- 3 years
- University
- Paid holidays
- Disability insurance
Tech Field Support II
Albany Medical Center —Albany, NY
- $54,690 - $82,035 a year
- Full-time
- Mid-level
User Support Specialist - Two Positions Available - Siena University
Siena College —Loudonville, NY
- $23.05 an hour
- Weekends as needed
- Classroom
- Google Workspace
- Mid-level
- Health insurance
- Dental insurance
FRONT DESK ASSOC
Schenectady JCC —Schenectady, NY
- $18.50 - $19.25 an hour
- Full-time
- Computer literacy
- Office
- Ability to sit for extended periods
Quick Apply
Information Technology Specialist 2, SG-18
State of New York - Financial Services, Department of —Albany, NY
- $66,951 - $85,138 a year
- Full-time
- Background check
- Mid-level
- Master's degree
Help Desk Analyst- Top Secret Clearance Required
IMG Information Management Group, Inc. —Schenectady, NY
- $25 - $36 an hour
- Full-time
- Mid-level
- High school diploma or GED
- Presentation skills
- Health savings account
- Paid holidays
Campaign Coordinator
The Mailworks —Menands, NY
- $55,000 - $65,000 a year
- Full-time
- Office
- Presentation skills
- US work authorization
- Health insurance
- Dental insurance
Quick Apply
4d
Dental Receptionist / Front Desk Coordinator ( Full Time )
PDS Management Services, LLC —Albany, NY
- $23 - $26 an hour
- Full-time
- Dental office
- High school diploma or GED
- Experience working with children
- Health savings account
- Health insurance
Quick Apply
Help Desk Technician
cb20 —Schenectady, NY
- $20 - $22 an hour
- Full-time
- Mid-level
- Travel
- Leadership
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9d
Medical Scheduler
Albany Medical Center —Albany, NY
- $46,215 - $60,080 a year
- Part-time
- Float pool
- Hospital
- HIPAA
6d
Front Desk Patient Experience Coordinator
Capital District Family Chiropractic —Albany, NY
- From $20 an hour
- Part-time
- Hospitality
- Experience working with children
- In-person
Quick Apply
1d

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service desk jobs near albany ny

Senior Help Desk Technician

Contact Government Services, LLC -
Albany, NY

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Job Details

Full-time
$40,000 - $80,000 a year

Benefits

Health insurance
Dental insurance
401(k)
Flexible spending account
Paid time off
Vision insurance
Life insurance

Qualifications

Video conferencing software
Video conferencing systems operation

Full Job Description

Senior Help Desk Technician

Employment Type: Full Time

Department: Help Desk

CGS seeks a Senior Help Desk Technician to fulfill the requirements of Level 1 & 2 Help Desk (PC Assist) support services to end users consisting of senior management, attorneys, support staff, contractors, and associated systems for the Executive Office for the United States Attorneys (EOUSA).

CGS brings motivated, highly skilled, and creative people together to solve the government’s most dynamic problems with cutting-edge technology. To carry out our mission, we are seeking candidates who are excited to contribute to government innovation, appreciate collaboration, and can anticipate the needs of others. Here at CGS, we offer an environment in which our employees feel supported, and we encourage professional growth through various learning opportunities.

Skills and attributes for success:

Backup/Restoration admin/support
File Server support
User Account/Mailbox administration
Software/Hardware installation
Handheld device installation/troubleshooting/support
Remote User setup/support/troubleshooting
End-user training
Creation of procedural documentation
Creation of spreadsheets/databases for tracking purposes
Record and update required information for all IT-related tickets utilizing ITIL
Creation of Incident work-log entries
Accurately answer user support questions of software and hardware in the EOUSA office environment
Maintain Account Management forms for new and departed users per Government policy and procedures
Produce proactive reports, trending analysis, service level reporting, process consultation and application of ITIL best practices
Conduct and maintain accountable IT inventories such as laptops, desktops, tablet PCs, printers, MFPs’ accessories, IT supplies, etc. using spreadsheets
Provide desk-side training for new employees and staff, consisting of basic instructions on accessing and using standard desktop applications (e.g. e-Mail, Microsoft Office, etc) and how to access available research database applications
Submit weekly status reports and monthly surveys
Set up and support conference and training rooms for presentations including, audio systems, video systems, A/V distribution systems, computer hardware and software, control programming, microphones, amplifiers, encrypted wireless microphone systems, digital recording and computer/video interface
Utilize online meeting applications such as Adobe Connect to support hardware set-up of microphones and webcams, set-up operations for audio mixing boards and facilitate/monitor/record online meeting sessions

Qualifications:

One year or more Adobe Connect or related online meeting center set-up experience. Non-Required, advantageous additional knowledge, experience, or competency considered favorable assets shall include:
ITIL Foundations certification
Change Management experience
Active DOD clearance of Level 6 Public Trust or above

Our Commitment:

Contact Government Services (CGS) strives to simplify and enhance government bureaucracy through the optimization of human, technical, and financial resources. We combine cutting-edge technology with world-class personnel to deliver customized solutions that fit our client’s specific needs. We are committed to solving the most challenging and dynamic problems.

For the past seven years, we’ve been growing our government-contracting portfolio, and along the way, we’ve created valuable partnerships by demonstrating a commitment to honesty, professionalism, and quality work.

Here at CGS we value honesty through hard work and self-awareness, professionalism in all we do, and to deliver the best quality to our consumers mending those relations for years to come.

We care about our employees. Therefore, we offer a comprehensive benefits package:

Health, Dental, and Vision
Life Insurance
401k
Flexible Spending Account (Health, Dependent Care, and Commuter)
Paid Time Off and Observance of State/Federal Holidays

Contact Government Services, LLC is an Equal Opportunity Employer. Applicants will be considered without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Join our team and become part of government innovation!

Explore additional job opportunities with CGS on our Job Board:

https://cgsfederal.com/join-our-team/

For more information about CGS please visit: https://www.cgsfederal.com or contact:

Email: [email protected]

#CJ

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

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Refine Your Search

service desk jobs in albany ny

Senior Help Desk Technician

Service Desk Analyst

Front Desk Coordinator

Help Desk Tech II - 2nd Shift, M-F

Guest Service Agent

Information Technology Specialist 1

Front Desk Representative

IT Support Technician

Office Administrator

Service Desk Manager

Tech Field Support II

User Support Specialist - Two Positions Available - Siena University

FRONT DESK ASSOC

Information Technology Specialist 2, SG-18

Help Desk Analyst- Top Secret Clearance Required

Campaign Coordinator

Dental Receptionist / Front Desk Coordinator ( Full Time )

Help Desk Technician

Medical Scheduler

Front Desk Patient Experience Coordinator

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