Top 12 It support associate ii, ots Jobs in Albuquerque, Nm

Tier 2 Service Desk Technician
Peraton —Albuquerque, NM
- $66,000 - $106,000 a year
- Bachelor of Science
- Office
- Windows
- Health savings account
- Paid holidays
IT Support Associate II, OTS
Amazon.com Services LLC —Albuquerque, NM
- $23 - $37 an hour
- Full-time
- Mid-level
- Windows
- Paid parental leave
- Health insurance
IT Support Engineer II, OTS
Amazon.com Services LLC —Albuquerque, NM
- $60,700 - $106,300 a year
- Full-time
- Mid-level
- Windows
- High school diploma or GED
- Paid parental leave
- AD&D insurance
User Support Specialist II
Chickasaw Nation Industries —Albuquerque, NM
- Full-time
- Mid-level
- Office
- Windows
- AD&D insurance
- Disability insurance
Student Technical Assistant II
University of New Mexico —Albuquerque, NM
- $20 an hour
- Background check
- Laboratory
- Classroom
Onsite Support Engineer II
PATH FORWARD IT LLC —Albuquerque, NM
- Full-time
- Mid-level
- Travel
- In-person
- Paid holidays
- Disability insurance
Support Engineer II
PATH FORWARD IT LLC —Albuquerque, NM
- On call
- Remote
- Mid-level
- Travel
- Ability to lift 25 pounds
- Paid holidays
- Disability insurance

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Tier 2 Service Desk Technician
Peraton —Albuquerque, NM
PC hardware certification such as CompTIA A+. Strong technical troubleshooting and problem solving skills. Prior Tier 2 or advanced technical support experience…
$66,000 - $106,000 a year
IT Support Associate II, OTS
Amazon.com Services LLC —Albuquerque, NM
As an IT Support Associate II, you will use your skills to support the operations team in resolving technical problems within Amazon operations facilities in a…
$23 - $37 an hour

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IT Service Support Technician 2
The Ohio State University Wexner Medical Center —Columbus, OH
This position functions as either a high-volume technical call center role or a field service position, providing support across a wide range of customer needs.
9d
IT Support Specialist (Infrastructure Specialist 2)
State of Ohio - Medicaid —Columbus, OH
Or, in order to operate a state vehicle, you must have a valid driver's license from state of residence. This position will be tasked with troubleshooting…
$38.01 - $55.80 an hour
1d

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Tier 2 Service Desk Technician

Peraton -
Albuquerque, NM

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Job Details

$66,000 - $106,000 a year

Benefits

Health savings account
Paid holidays
Disability insurance
Health insurance
Dental insurance
401(k)
Paid time off
Parental leave
Employee assistance program
Vision insurance
Life insurance

Qualifications

Desktop computer repair
Smartphone (troubleshooting support)
iOS
In-person customer service
Hardware maintenance
Windows
On-site repair services (office equipment)
Productivity software support
Computer hardware
Desktop (troubleshooting support)
Networking equipment (troubleshooting support)
Mobile device management
IP networking
Productivity software
Desktop administration
Peripheral hardware support

Full Job Description

About Peraton

Peraton is a next-generation national security company that drives missions of consequence spanning the globe and extending to the farthest reaches of the galaxy. As the world’s leading mission capability integrator and transformative enterprise IT provider, we deliver trusted, highly differentiated solutions and technologies to protect our nation and allies. Peraton operates at the critical nexus between traditional and nontraditional threats across all domains: land, sea, space, air, and cyberspace. The company serves as a valued partner to essential government agencies and supports every branch of the U.S. armed forces. Each day, our employees solve the most daunting challenges that our customers face. Visit peraton.com to learn how we’re keeping people around the world safe and secure.

About The Role

Key Responsibilities

Provide deskside support for PC hardware, peripherals, printers, and related equipment

Troubleshoot and resolve issues with Windows operating systems and Microsoft Office applications

Support mobile devices, including iPads and iPhones, with configuration, connectivity, and application issues

Diagnose and resolve intermediate to advanced network connectivity problems

Handle and resolve incidents escalated from the Tier 1 Service Desk

Document troubleshooting steps, resolutions, and recommendations in the ticketing system

Collaborate with IT staff to identify recurring issues and recommend long term solutions

Maintain a strong customer service focus while working directly with end users

Assist with hardware deployments, upgrades, and system imaging as needed

Qualifications

Required Qualifications

5 years with BS/BA; 3 years with MS/MA; 0 years with PhD, 9 years with a HS Diploma

Strong technical troubleshooting and problem solving skills

Experience supporting Windows environments and Microsoft Office applications

Hands-on experience with PC hardware repair and peripheral device support

Familiarity with iOS devices (iPad/iPhone) and mobile device management basics

Excellent communication and customer service skills

PC hardware certification such as CompTIA A+

Experience with network troubleshooting (LAN/WAN, TCP/IP, Wi-Fi)

Prior Tier 2 or advanced technical support experience

Ability to obtain and maintain a Department of Energy (DOE) security clearance

Must be a US Citizen.

Additional Requirements

Ability to lift and move computer equipment as needed

Willingness to work on-site and respond to deskside support requests

Strong attention to detail and ability to follow established procedures

Details

Target Salary Range: $66,000 - $106,000. This represents the typical salary range for this position. Salary is determined by various factors, including but not limited to, the scope and responsibilities of the position, the individual’s experience, education, knowledge, skills, and competencies, as well as geographic location and business and contract considerations. Depending on the position, employees may be eligible for overtime, shift differential, and a discretionary bonus in addition to base pay.

Benefits Statement: Peraton offers eligible employees a variety of benefits including medical, dental, vision, life, health savings account, short/long term disability, EAP, parental leave, 401(k), paid time off (PTO) for vacation, and company paid holidays. A full listing of available benefits can be viewed at https://www.careers.peraton.com/benefits.

Application Statements: The application period for the job is estimated to be 30 days from the job posting date. However, this timeline may be shortened or extended depending on business needs and the availability of qualified candidates. By applying to this job, you are expressing interest in the role and the Company. During the review of your application, you may be required to participate in an on-camera interview, as well as participate in a process to verify your identity.

EEO: Equal opportunity employer, including disability and protected veterans, or other characteristics protected by law.

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it support associate ii, ots jobs in albuquerque, nm

Tier 2 Service Desk Technician

IT Support Associate II, OTS

IT Support Engineer II, OTS

User Support Specialist II

Student Technical Assistant II

Onsite Support Engineer II

Support Engineer II

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