Top 280 Customer support Jobs in Albuquerque, Nm

Customer Success Specialist
P2C —Albuquerque, NM
- Part-time
- School experience
- Up to 50% travel
- Mid-level
Wireless Customer Representative
Albuquerque Communications Group —Bernalillo, NM
- $3,500.00 - $4,609.05 a month
- Full-time
- In-person
- Communication skills
- Entry level
- 401(k)
- Employee discount
Quick Apply
7d
Customer Service Representative
Shoreline Systems LLC —Albuquerque, NM
- From $1,200 a week
- Part-time
- Fair chance
- In-person
- Entry level
Quick Apply
Customer Service Advocate
UnitedHealthcare —Albuquerque, NM
- $18 - $32 an hour
- 8 hour shift
- Remote
- 18 years or older
- Sales
- Pass drug screening
- Paid training
3d
Services Project Coordinator (Remote) CST/MST/PST
Lowe's —Albuquerque, NM
- $17.73 - $29.61 an hour
- Full-time
- Remote
- Mid-level
- High school diploma or GED
- Bachelor's degree
Customer Service Specialist - Days
Core-Mark —Albuquerque, NM
- $20.06 - $22.00 an hour
- Overtime
- Microsoft Excel
- Microsoft Outlook
- Mid-level
- Employee stock purchase plan
- Health insurance
Bilingual English / Dine Customer Service Advocate
UnitedHealthcare —Albuquerque, NM
- $18 - $32 an hour
- 8 hour shift
- Remote
- 18 years or older
- Sales
- Computer literacy
- Paid training
3d
Client Success Representative (Remote)
Demand.com —Albuquerque, NM
- Remote
- Mid-level
- Communication skills
- Time management
Quick Apply
State of New Mexico Contact Center Agent
Accenture —Albuquerque, NM
- $18.00 - $27.50 an hour
- 8 hour shift
- Remote
- Microsoft Excel
- Microsoft Outlook
- Computer literacy
- Health insurance
- Dental insurance
2d
Customer Service Representative
Mr. Handyman —Albuquerque, NM
- $18 - $22 an hour
- Monday to Friday
- Background check
- Mid-level
- Office
- Paid holidays
- Paid time off
1d
Customer Service Representitive
SRS Building Products - Albuquerque —Albuquerque, NM
- $20 - $25 an hour
- Background check
- Spanish
- Clean driving record
- Wellness program
- Paid parental leave
Virtual Personal Banker
FIREFIGHTERS FIRST CREDIT UNION —Albuquerque, NM
- $58,557 - $65,063 a year
- Urgently hiring
- Remote
- Mid-level
- High school diploma or GED
- AD&D insurance
- Paid holidays
Quick Apply
Customer Care Specialist II
Saia Motor Freight Line LLC —Albuquerque, NM
- $21.75 - $26.55 an hour
- Full-time
- 18 years or older
- English
- Mid-level
Quick Apply
13d
Administrative Resource-Customer Support
Rio Grande —Albuquerque, NM
- 8 hour shift
- Spanish
- Computer literacy
- Mid-level
- Wellness program
- Paid holidays
Quick Apply
Customer / Donor Services Representative
Faith Comes By Hearing —Albuquerque, NM
- $21.13 an hour
- Spanish
- Office
- 3 years
Service Concierge
Power Ford —Albuquerque, NM
- $30,000 - $80,000 a year
- Full-time
- Dealership
- Mid-level
- High school diploma or GED
- Opportunities for advancement
Quick Apply
IT Support Tech 1
University of New Mexico —Albuquerque, NM
- $19.00 - $24.77 an hour
- Full-time
- Hybrid work
- Background check
- High school diploma or GED
- University
- Health insurance
- Dental insurance
Hybrid Warehouse and Customer Support Rep
EMSER TILE LLC —Albuquerque, NM
- $17.50 - $25.00 an hour
- Full-time
- Background check
- Basic math
- Maintenance
Quick Apply
Bilingual Retail Customer Service Specialist (Spanish)
Sherwin-Williams —Albuquerque, NM
- $15.83 an hour
- Part-time
- 18 years or older
- Merchandising
- High school diploma or GED
Bilingual Customer Support Representative
Koalafi —Albuquerque, NM
- $22 an hour
- Weekends as needed
- Remote
- Microsoft Excel
- Writing skills
- Communication skills
- Commuter assistance
- Paid holidays
Quick Apply
3h

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Customer Success Specialist

P2C -
Albuquerque, NM

Apply Now

Job Details

Part-time

Qualifications

Customer communication
Project management experience in education
Customer relationship building
Driver's License
Data interpretation
Computer skills
CRM system proficiency
Data-driven decision making
Stakeholder relationship building

Full Job Description

About Us:

At P2C, we are dedicated to revolutionizing education through innovative technology solutions. Our mission is to empower educators and students with the tools they need to succeed in an ever-evolving digital landscape. We are looking for a passionate and experienced Customer Success Specialist to join our team and help drive the success and satisfaction of our customers.

Overview:

The Customer Success Specialist reports to the Director, Customer Success and plays a critical role in ensuring smooth, efficient, and organized implementation of Pathway2Careers (P2C) solutions across all customer accounts. Through strong project management and attention to detail this position enables the Customer Success team the ability to provide high-quality end-to-end services for all customers. This role will serve P2C Customers including our largest client in New Mexico.

Duties/Responsibilities:

Delivers implementation and onboarding services for P2C Solutions, ensuring a positive first impression.
Provide training and support to users, helping them maximize the benefits of our technology included but not limited to platform integrations.
Represent P2C at meetings, conferences, convenings, etc. to promote P2C usage with P2C customers including our New Mexico client.
Develop and manage long-term asynchronous training plans that adds value and improves customer experience.
Review customer-facing materials and internal workflows, identifying gaps and recommending improvements that enhance clarity and efficiency.
Independently and collaboratively produces analysis findings that inform client strategies. Such as:
- Provide timely, accurate status updates in HubSpot to support optimization and increased adoption across all states.
- Gather and analyze customer feedback to inform product development and improve customer satisfaction.

Contribute operational insights that improve implementation processes and customer experience.
Act as a reliable internal liaison to ensure customer implementation needs are documented, assigned, and resolved by the appropriate team members.
Often leads ad hoc solution efforts and cross-practice services.
Defines, prioritizes and achieves strategic objectives for programs and/or projects.
Responsible for traveling to client sites 2-4 days a week, as needed, to support schools in New Mexico ; and other states as necessary.
Assist as needed with logistics for events and conferences, including planning, scheduling, vendor coordination, and on-site operations.
Stay up-to-date with industry trends and best practices in education technology and customer success.
Collaborate with internal teams, including Sales, Product Development, and Support, to address customer needs and improve the overall customer experience.
Develop and deliver customer success plans, including goals, milestones, and key performance indicators (KPIs).
Gather and analyze customer feedback to inform product development and improve customer satisfaction.
Travel will be 30-50% to client locations and conferences.
Performs other related duties as assigned.

Other duties:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Job Qualifications:

Bachelor’s degree in Education, Business, or a related field (Master’s degree in education and/or at least 5 years of secondary math teaching experience preferred).
3+ years of experience in customer success, account management, or a related role within the education technology industry.
Strong understanding of the education sector and its unique challenges and opportunities.
Excellent communication and interpersonal skills, with the ability to build rapport and trust with diverse stakeholders.
Proven ability to manage multiple accounts and projects simultaneously, with a strong attention to detail.

Analytical mindset, with the ability to gather and interpret data to drive decision-making.
Proficiency in using customer relationship management (CRM) software and other relevant tools.
Passion for education and a commitment to improving outcomes for students and educators.

Physical Requirements:

Prolonged periods of sitting at a desk and working on a computer.
Prolonged periods of standing.
Must maintain a valid driver's license, reliable personal transportation, and proof of current automobile insurance.
Must be able to maintain a 30-50% travel schedule (via flying or driving depending on location) to various locations within the United States.
Must be able to lift up to 25 pounds at times.

EEO statement:

P2C and Employment Partners subscribe to a policy of equal opportunity. Our employment practices are without regard to age, race, color, ethnicity, national origin, religion, creed, gender, sexual orientation, disability or medical history/condition, genetic information, and veteran status, and all other categories protected by federal, state, and local anti-discrimination laws.

Work Location: Remote

Apply Now

Refine Your Search

customer support jobs in albuquerque, nm

Customer Success Specialist

Wireless Customer Representative

Customer Service Representative

Customer Service Advocate

Services Project Coordinator (Remote) CST/MST/PST

Customer Service Specialist - Days

Bilingual English / Dine Customer Service Advocate

Client Success Representative (Remote)

State of New Mexico Contact Center Agent

Customer Service Representative

Customer Service Representitive

Virtual Personal Banker

Customer Care Specialist II

Administrative Resource-Customer Support

Customer / Donor Services Representative

Service Concierge

IT Support Tech 1

Hybrid Warehouse and Customer Support Rep

Bilingual Retail Customer Service Specialist (Spanish)

Bilingual Customer Support Representative

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