Top 171 Casino service Jobs in Albuquerque Nm

RESERVATIONS CLERK
The Pueblo of Sandia —Albuquerque, NM
- $16.82 - $18.93 an hour
- Full-time
- Word processing
- Computer literacy
- Pass drug screening
Casino Service Technician
Valicy —Albuquerque, NM
- Overtime
- Background check
- Customer service
- Mid-level
Quick Apply
Player’s Club Representative
The Downs Racetrack and Casino —Albuquerque, NM
- 8 hour shift
- 21 years or older
- Data entry
- In-person
- Health insurance
- Dental insurance
Quick Apply
BEVERAGE STOCKER
Santa Ana Star Casino Hotel —Santa Ana Pueblo, NM
- Weekends as needed
- Bilingual
- High school diploma or GED
- Conflict management
Quick Apply
FRONT DESK AGENT
Isleta Resort & Casino —Albuquerque, NM
- From $15.20 an hour
- Weekends as needed
- Ability to walk for extended periods
- Writing skills
- Basic math
Quick Apply
SAFETY SPECIALIST
Isleta Resort & Casino —Albuquerque, NM
- From $23.94 an hour
- Pass drug screening
- Mid-level
- Databases
Quick Apply
5d
ADMINISTRATIVE COOR TRIB ADMIN
Sandia Resort And Casino —Bernalillo, NM
- $25.64 - $28.85 an hour
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
11d
Spa Attendant Part Time
Sandia Resort And Casino —Albuquerque, NM
- $15.58 - $17.52 an hour
- Overtime
- Serving
- Pass drug screening
- High school diploma or GED
SECURITY OFFICER
Sandia Resort And Casino —Albuquerque, NM
- $21.19 - $23.84 an hour
- Weekends as needed
- Writing skills
- Pass drug screening
- High school diploma or GED
- Flexible schedule
CASHIER
Isleta Resort & Casino —Albuquerque, NM
- From $15.20 an hour
- Weekends as needed
- Serving
- Ability to walk for extended periods
- Basic math
Quick Apply
6d
SECURITY OFFICER - GRAVE SHIFT
Santa Ana Star Casino Hotel —Santa Ana Pueblo, NM
- Weekends as needed
- Writing skills
- Pass drug screening
- High school diploma or GED
Quick Apply
12d
GUEST ROOM ATTENDANT
Sandia Resort And Casino —Albuquerque, NM
- $16.82 - $18.93 an hour
- Full-time
- Pass drug screening
- No experience needed
- Hotel
CAGE CASHIER- GRAVE SHIFT
Santa Ana Star Casino Hotel —Santa Ana Pueblo, NM
- Full-time
- Customer service
- Computer literacy
- Basic math
Quick Apply
SLOT TECHNICIAN
Sandia Resort And Casino —Albuquerque, NM
- $25.64 - $28.85 an hour
- Overtime
- Pass drug screening
- English
- Mid-level
SHIPPING & RECEIVING CLERK
Isleta Resort & Casino —Albuquerque, NM
- From $16.14 an hour
- Weekends as needed
- Ability to walk for extended periods
- Writing skills
- Basic math
- On-the-job training
Quick Apply
SHOP CLERK
Isleta Resort & Casino —Albuquerque, NM
- From $15.20 an hour
- Weekends as needed
- 18 years or older
- Merchandising
- Basic math
Quick Apply
DISHWASHER
Sandia Resort And Casino —Albuquerque, NM
- $15.58 - $17.52 an hour
- Overtime
- 18 years or older
- Pass drug screening
- High school diploma or GED
SLOT TECHNICIAN- GRAVE SHIFT
Santa Ana Star Casino Hotel —Santa Ana Pueblo, NM
- Weekends as needed
- Customer service
- Mid-level
- High school diploma or GED
Quick Apply
IT SYSTEMS ADMINISTRATOR
Santa Ana Star Casino Hotel —Santa Ana Pueblo, NM
- Weekends as needed
- Customer service
- Research
- Mid-level
Quick Apply
10d
MAINTENANCE TECHNICIAN
Santa Ana Star Casino Hotel —Santa Ana Pueblo, NM
- Weekends as needed
- Ability to walk for extended periods
- Computer literacy
- English
Quick Apply

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RESERVATIONS CLERK

The Pueblo of Sandia
Albuquerque, NM

Apply Now

Job Details

Full-time
$16.82 - $18.93 an hour

Qualifications

Computer operation
Computer literacy
High school diploma or GED

Full Job Description

Position Summary

This position is responsible for handling hotel room reservation requests for the Sandia Resort & Casino and maintaining communication between customers, guests, and staff.

Our philosophy is built on the principles of integrity, fairness, collaboration, communication, and recognition for performance excellence. Meeting all performance standards leads to attracting and retaining a qualified workforce, provide opportunities for qualified team members, and contribute towards the ongoing success at Pueblo of Sandia today and in the future.

Essential Duties and Responsibilities

Provides superior customer service, positively effects interactions with customers.
Be prepared to give customers information on all room types. Describes rooms in a positive and informative way.
Stays current with hotel occupancy, rates and packages. To be able to provide accurate status of the hotel.
Stays up to date with all functions and special events pertaining to the Sandia Resort experience.
Makes changes to guest reservations when needed.
Cooperates and coordinates with Player Development, Sales, and Front Office departments to provide the best possible service.
Operates a computer-based telephone system routing internal and external calls to appropriate departments.
Handles and tracks all guest related issues and their needs using EAM software.
Utilizes the property management system in support of Front Desk staff including room charges, guest privacy, etc.
Confirms guest wakeup call requests into IP Agent telephone system.
Places out of state and international calls.
Coordinates specific information to both internal and external inquirers, as required.

Additional Responsibilities

Perform other job-related duties as assigned.
A quality guest service experience is an essential component for all Team members working at the Pueblo of Sandia particularly those positions assigned to work in all public areas.

Team members in this capacity:

Serves as the initial point of contact for guest inquiries in a courteous and attentive manner.
Reflects a sense of trust, comfort and understanding by demonstrating empathy for guests when problems occur.
Resolves all issues in a timely manner, ensuring guest satisfaction and exceeding expectations. Possesses knowledge and understanding of all products and services offered.
Builds relationships with guests based upon, respect, and confidence while maintaining a friendly, and approachable demeanor.

Key Performance Indicators

This position has Key Performance Indicators (KPI’s) identified as a measurement of success. KPI’s will be shared with all team members who work in this job title and feedback will be provided regarding the successful completion of the KPI’s as part of the performance review process.

Knowledge, Skills, and Abilities

Knowledge of telephone consoles and related equipment.
Capacity to promote positive guest relations with all telephone callers.
Ability to work cohesively with co-workers as part of a team.
Capacity to work with minimal supervision.
Aptitude to remain in a stationary position for extended periods of time.
Must have good interpersonal communication skills.
Must have good computer skills.
Ability to verify data input and correct errors.
Knowledge of dialing procedures, including long distance, international and internal.
Basic data entry and/or word processing skills.
Knowledge of policies and procedures for the imparting of directory information over the telephone.

Education and Experience

Required:

One (1) year experience in Customer service
High School diploma or GED equivalent required.

Preferred:

One (1) year experience in Hotel/Call Center

License/Certifications/Registrations

Must be able to successfully pass a stringent background investigation.
Will require a pre-employment and random drug screening.

Physical Requirements/Working Conditions

The following selected physical activities are required to perform the essential functions of this position

Physical Requirement

Description

Balancing

Maintaining body equilibrium to prevent falling and walking, standing, or crouching on narrow, slippery, or erratically moving surfaces. This factor is important if the amount of balancing exceeds that needed for ordinary locomotion and maintenance of body equilibrium.

Feeling

Perceiving attributes of objects, such as size, shape, temperature, or texture by touching with skin, particularly that of fingertips.

Finger Dexterity

Picking, pinching, typing or otherwise working, primarily with fingers rather than with the whole hand as in handling.

Grasping

Applying pressure to an object with the fingers and palm.

Hearing

Perceiving the nature of sounds at normal speaking levels with or without correction. Ability to receive detailed information through oral communication, and to make the discriminations in sound.

Kneeling

Bending legs at knee to come to a rest on knee or knees.

Lifting

Raising objects from a lower to a higher position or moving objects horizontally from position-to-position. This factor is important if it occurs to a considerable degree and requires substantial use of upper extremities and back muscles.

Pulling

Using upper extremities to exert force to draw, haul, or tug objects in a sustained motion.

Pushing

Using upper extremities to press against something with steady force to thrust forward, downward, or outward.

Reaching

Extending hand(s) and arm(s) in any direction.

Seeing

The ability to perceive the nature of objects by the eye.

Walking

Job requirements include, in the performance of duties, walking throughout the work area, on various work surfaces throughout internal or external locations.

Seeing

The ability to perceive the nature of objects by the eye.

Sitting

Particularly for sustained periods of time.

Standing

Particularly for sustained periods of time.

Stooping

Bending body downward and forward by bending spine at the waist. This factor is important if it occurs to a considerable degree and requires full motion of the lower extremities and back muscles.

Talking

Expressing or exchanging ideas by means of the spoken word. Those activities in which they must convey detailed or important spoken instructions to other workers accurately, loudly, or quickly.

List Working Conditions Required:

The worker is subject to:

Exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body.
Close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading; visual inspection involving small defects, small parts, and/or operation of machines.
Inside environmental conditions: Protection from weather conditions but not necessarily from temperature changes.
Noise: There may be sufficient noise to cause the worker to speak loudly to be heard above the ambient noise level.
Not substantially exposed to adverse environmental conditions (as in typical office or administrative work).

Apply Now

Refine Your Search

casino service jobs in albuquerque nm

RESERVATIONS CLERK

Casino Service Technician

Player’s Club Representative

BEVERAGE STOCKER

FRONT DESK AGENT

SAFETY SPECIALIST

ADMINISTRATIVE COOR TRIB ADMIN

Spa Attendant Part Time

SECURITY OFFICER

CASHIER

SECURITY OFFICER - GRAVE SHIFT

GUEST ROOM ATTENDANT

CAGE CASHIER- GRAVE SHIFT

SLOT TECHNICIAN

SHIPPING & RECEIVING CLERK

SHOP CLERK

DISHWASHER

SLOT TECHNICIAN- GRAVE SHIFT

IT SYSTEMS ADMINISTRATOR

MAINTENANCE TECHNICIAN

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