Position Overview:
The IT Specialist (On-Site) provides technical support for Anovaeon personnel supporting case processing operations within an ICE short-term residential facility. This position is responsible for troubleshooting hardware, software, network connectivity, and user access issues while maintaining workstation functionality, operational technology, and network connectivity. The IT Specialist works closely with facility IT personnel and other technical teams to resolve issues, maintain reliable technology systems, and ensure continuity of operations.
Essential Functions:
Networking, Hardware, & Infrastructure Support
- Assist with the deployment, configuration, and maintenance of local area networks (LAN), wireless networks, internet connectivity, workstations and operational equipment throughout the facility.
- Support the installation and troubleshooting of network switches, wireless access points, structured cabling, and network-connected devices, printers, scanner, and other peripheral equipment.
- Perform basic network diagnostics, including IP configuration, connectivity testing, DNS resolution, and troubleshooting of workstations, network connected devices and peripheral equipment.
- Monitor network performance and escalate issues affecting operational systems, communications, or internet services.
- Assist with provisioning and troubleshooting VoIP telephone systems and conferencing equipment.
- Replace or repair hardware components when necessary and ensure operational equipment is functioning properly to support processing activities.
- Maintain network equipment inventories, labeling standards, and documentation of network layouts and cabling infrastructure.
- Coordinate with internet service providers (ISP), telecommunications vendors, and facility IT personnel during installations, upgrades, maintenance activities and service incidents.
- Support implementation of network security controls including endpoint connectivity standards, wireless security, and access control requirements.
- Assist with deployment and support of Microsoft Intune-managed devices and endpoint connectivity troubleshooting.
- Participate in facility start-up activities, including workstation deployment, network infrastructure setup, and technology readiness validation
Education & Experience
- Experience supporting network infrastructure deployments, office buildouts, or facility startup operations preferred.
- Familiarity with Cisco Meraki, Ubiquiti, Fortinet, or other enterprise networking platforms preferred.
- Industry certifications such as CompTIA Network+, A+, Security+, Microsoft Fundamentals, or equivalent certifications are preferred.
Technical Support & Troubleshooting
- Provide first-line technical support by troubleshooting hardware, software, workstation, and application issues affecting operational staff.
- Diagnose and resolve workstation, printer, scanner, and peripheral device problems
- Assist users with login issues, system access problems, and application errors
- Respond to user support requests and resolve issues in a timely manner
System Access & User Support
- Assist personnel with system access requests, account setup, and password resets
- Troubleshoot login issues, system access problems, user credential issues, and application errors.
- Help staff navigate operational systems and resolve technical usability issues
- Provide guidance to users on proper use of equipment and systems
Coordination with Facility IT
- Coordinate with facility and government IT personnel to resolve technical issues requiring higher-level support.
- Escalate technical problems affecting operational systems or network connectivity
- Support coordination of system updates, equipment changes, or IT maintenance activities
- Assist in implementing technical guidance provided by facility or government IT teams
Operational Continuity Support
- Monitor technical issues that may impact processing operations and escalate concerns as needed
- Help ensure workstations, network connectivity, and equipment remain operational during shifts
- Assist supervisors and operational leadership in resolving technical disruptions affecting workflow
Documentation & Issue Tracking
- Document technical issues, resolutions, support requests, and equipment updates to support troubleshooting and operational awareness.
- Track recurring technical issues and provide feedback to leadership regarding potential improvements.
- Maintain organized records of IT assets, support activities, and technical documentation.
Knowledge and Skills
- Strong troubleshooting skills for common IT hardware and software issues
- Familiarity with Windows operating systems and standard office applications
- Ability to diagnose workstation and peripheral device problems
- Strong customer service and user support skills
- Ability to explain technical concepts clearly to non-technical users
- Strong organizational and problem-solving skills
- Ability to prioritize multiple technical support requests in operational environments
- Understanding of TCP/IP networking fundamentals, DNS, DHCP, VLANs, and wireless networking concepts.
- Experience supporting enterprise network infrastructure including switches, wireless access points, firewalls, and internet connectivity.
- Ability to use network troubleshooting tools such as ping, traceroute, ipconfig, nslookup, and basic network monitoring utilities.
- Familiarity with structured cabling standards, patch panels, and network equipment installation.
- Experience supporting VoIP telephone systems and network-connected devices preferred.
- Knowledge of Microsoft 365, Entra ID (Azure AD), and Intune device management preferred.
- Understanding of cybersecurity best practices including MFA, endpoint security, and basic access control principles.
- Ability to work independently in remote or field-based operational environments with minimal supervision.
Education and Experience
- Associate’s or Bachelor’s degree in Information Technology, Computer Science, or related field preferred
- Minimum 1-2 years of experience in IT support or help desk roles
- Experience providing on-site technical support in operational or enterprise environments preferred
- Experience troubleshooting hardware, network connectivity, and workstation issues preferred
Requirements of Employment
- Employees must be a U.S. Citizen to meet contractual requirements
- Employment is contingent upon successful completion of the following screening:
- Federal background investigation (up to and including a Tier 4 DHS clearance)
- Criminal history check
- Verification of employment and education history
- Compliance with all government credentialing requirements
- Drug screening
- Employees must adhere to all federal security, confidentiality, and operational protocols while working within government facilities.
Work Environment
- On-site in Alexandria LA
- Fast-paced operational environment requiring attention to detail and professionalism
Physical Requirements:
- Ability to sit at a computer workstation for extended periods while conducting data entry and interviews
- Ability to stand and walk for extended periods during facility operations (up to 8-12 hours per shift)
- Ability to lift, carry, and move supplies and equipment up to 50 pounds
- Ability to bend, stoop, reach, and perform repetitive motions
- Ability to respond quickly to emergency situations throughout the facility
- Visual acuity for detailed computer work and document review
Other Duties & Information:
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time, with or without notice.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of their job.
- Position Type: Hourly Full-Time
- Travel Requirements: None
- Location: On-Site
About Anovaeon, LLC: https://www.anovaeon.com
Anovaeon, LLC is a solutions-driven company providing end-to-end expertise in humanitarian response. We don’t staff projects—we bring the right teams with the right tools, guided by innovative leadership, that together deliver operational success. From disaster response and recovery to migration and emergency preparedness, we integrate strategic leadership with hands-on execution. Our team combines deep industry experience with data-driven solutions, ensuring our partners are well equipped to mitigate crises effectively and deliver real impact and mission success.
Anovaeon, LLC is an Equal Opportunity and Affirmative Action Employer and prohibits discrimination and harassment of any type on the basis of actual or perceived race, color, national origin, ancestry, sex (including pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), gender, gender identity, and gender expression, religious creed, disability (mental and physical) including HIV and AIDS, medical condition (cancer and genetic characteristics), genetic information, age, marital status, civil union status, sexual orientation, military and veteran status, denial of family and medical care leave, arrest record and/or any other characteristic(s) protected by federal, state or local law.
This policy applies to all terms of employment including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, training, compensation, benefits, employee activities, and general treatment during employment.
Pay: $30.00 - $40.00 per hour
Benefits:
- Dental insurance
- Employee assistance program
- Health insurance
- Paid time off
- Vision insurance
Application Question(s):
- If a CA/N check (Child Abuse and Neglect) is required for your position, we will need to know all the states you lived in the past 5 years. Please list them below.
- Have you reviewed the essential job functions, and can you perform them with or without reasonable accommodation?
- Do you have any outside employment, school commitments, or other obligations that could interfere with your work schedule, job responsibilities, or present a potential conflict of interest?
- What is your current highest level of completed education?
- Do you currently hold an active U.S. government security clearance? If so, please provide the issuing agency and expiration (or last investigation date) in the comments.
- Have you ever completed a federal background investigation or submitted an eQIP in the past?
- Are you willing to complete the required eQIP background investigation if selected for this position?
- Can you provide a complete employment history for the past 7–10 years, including supervisor names and contact information as well as a complete residential history for the past 7-10 years?
- If selected, are you willing to provide fingerprints, identity documentation, and references as part of the background investigation process?
- Are you bilingual? If you select yes, please list all languages you speak fluently in the comment box.
- Are you 21 years of age or older?
- Are you a US citizen, which is a contractual requirement?
- This is an onsite position. Are you local/able to commute to work?
- Do you currently reside in the United States? Please note this a requirement for this position.
Work Location: In person
