Top 184 Technical support Jobs in Allen Park, Mi

Technical Support Case Analyst
Ford Motor Company —Allen Park, MI
- $55,020 - $92,580 a year
- Online Application
- Hybrid work
- ASE Certification
- Dealership
- Research
- Paid parental leave
- Health insurance
Systems Analyst
State of Michigan —Detroit, MI
- $24.32 - $44.63 an hour
- Online Application
- Remote
- Computer Science
- High school
- Mid-level
- Paid parental leave
- Health savings account
3d
Technical Support Analyst I
AAA Life Insurance Company —Livonia, MI
- Full-time
- Hybrid work
- Computer science
- Microsoft Outlook
- Computer Science
- Paid parental leave
- Health insurance
3d
IT Specialist/Desktop Support
Connection —Detroit, MI
- $39 an hour
- Full-time
- Microsoft Outlook
- HIPAA
- Mid-level
IT Support Associate I
Expeditors —Romulus, MI
- $50,000 - $60,000 a year
- Full-time
- SharePoint
- Communication skills
- Entry level
- Employee stock purchase plan
- Paid holidays
Quick Apply
Retail System Support Analyst
Carhartt —Dearborn, MI
- Weekends as needed
- Hybrid work
- Inventory management
- Merchandising
- Mid-level
IT Operations Support Specialist
Intone Networks —Dearborn, MI
- Contract
- Computer science
- Computer Science
- Customer service
Sr. IT Technician | Wyandotte Hospital | Wyandotte, MI
Henry Ford Health —Wyandotte, MI
- Day shift
- Computer science
- Computer Science
- Hospital
- Health insurance
- Dental insurance
2d
Help Desk Analyst I
Wayne State University —Detroit, MI
- $48,297 - $57,956 a year
- Full-time
- Background check
- Sales
- Mid-level
1d
IT Specialist
Energy Sciences —Berkley, MI
- $34.62 - $43.27 an hour
- Part-time
- Hybrid work
- Mid-level
- Office
- US work authorization
- Profit sharing
- Paid holidays
Quick Apply
Walk-Up IT / Deskside Support
HCL America Inc —Melvindale, MI
- Microsoft Excel
- Microsoft Outlook
- Ability to walk for extended periods
Quick Apply
Technology Support Specialist
JPMorganChase —Belleville, MI
- Full-time
- Continuous improvement
- Entry level
- Under 1 year
- Health insurance
- Tuition reimbursement
7d
IT Support Specialist
NuTelsys —Livonia, MI
- Weekends as needed
- Clean driving record
- Microsoft Excel
- Mid-level
- Profit sharing
- Health insurance
Help Desk Representative
Quin Richmond Plumbing Service —Detroit, MI
- $22.77 - $33.00 an hour
- Part-time
- Mid-level
- Windows
- In-person
- Health savings account
- Relocation assistance
Quick Apply
5d
Triage Associate I - Fleet Watch, First Shift (Contract)
Latitude AI —Dearborn, MI
- $26.39 - $39.59 an hour
- Night shift
- High school diploma or GED
- Analysis skills
- Mentoring
Quick Apply
Customer Service Representative
KLS Logistics —Romulus, MI
- $20.50 an hour
- Full-time
- Microsoft Outlook
- Office
- High school diploma or GED
- Paid holidays
- Health insurance
Quick Apply
IT Analyst - Part Time
LevelEleven —Detroit, MI
- Part-time
- Google Workspace
- Microsoft Outlook
- Mid-level
Triage Associate I, Platform Triage - First Shift (Contract)
Latitude AI —Dearborn, MI
- $26.39 - $39.59 an hour
- Contract
- High school diploma or GED
- Analysis skills
- Associate's degree
Quick Apply
Technical Support Analyst
BUTZEL LONG —Troy, MI
- Mid-level
- Office
- Windows
1d
Field Support Specialist II, North Central US Region
Acuity Inc —Detroit, MI
- $20 - $43 an hour
- Full-time
- Word processing
- Computer literacy
- Mid-level
- Health savings account
- Health insurance
Quick Apply
3d

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technical support jobs near allen park, mi

Technical Support Case Analyst

Ford Motor Company -
Allen Park, MI

Apply Now

Job Details

$55,020 - $92,580 a year

Benefits

Paid parental leave
Health insurance
Dental insurance
Tuition reimbursement
Paid time off
Adoption assistance
Work from home
Parental leave
Vision insurance
Employee discount
Prescription drug insurance

Qualifications

Customer communication
Maintenance work
High school diploma or GED
Experience working in the automotive repair industry
Automotive diagnostics

Full Job Description

Job ID

63704

Category

Marketing & Sales

Location

Allen Park, Michigan

Work Type

Hybrid

Technical Support Analyst

We made history and now we work to transform the future – for our customers, our communities and our families. You'll see your work on the road every day, helping people move freely and pursue their dreams. At Ford, you can build more than vehicles. Come build what matters.

In this position...

As part of the Ford Customer Service Division (FCSD) strategy to reimagining the dealer support model, Service Engineering Operations is standing up a dedicated team to receive and resolve Technical Support Requests (TSR) from dealer technicians. The team’s focus will be on delivering timely response support and excellent technical support and guidance. This team will partner closely with the Technical Field Operations team to ensure delivery of excellent end-to-end technical support.

The Case Analyst reports to the Commodity Supervisor and is responsible for case managing Technical Support Requests received from dealer technicians seeking technical assistance. They will provide remote diagnostic and repair guidance, owning the contact from beginning to confirmed resolution.

This role is 5 days in office with opportunity for some work from home days.

Due to Ford & Lincoln dealership support required the technical hotline is open on some company designated holidays.

What you'll do...

Manage Dealer Technical Service Requests (multi-channel) for complex vehicle repairs.
- Provide timely initial response.
- Exercise independent judgement to communicate with technicians of all skill levels to provide diagnosis and repair plan:
  - Researching workshop manuals, service publications and various other technical/engineering documents
  - Respond / Formulate technically accurate recommendations.
  - Determine final disposition of a repair to confirm closure, completing outreach to the technician or Dealer service management if required.
- Maintain timely case management ensuring that each case does not exceed allowable aging objectives.
Coordinate and collaborate with both Field Service Engineers and directly with Dealer Management/Service Personnel to ensure steady progression on each case.

Escalation of concerns to Level 2/Level 3 assistance for further support:

Escalation to and interface with PD Engineering, though JIRA Process (DSSH Model)
Escalation to and interface with FSE to provide in-dealership assistance.
- FSE technical hands-on assistance
- Capture data for FSE dealer process reviews
Participate in calibration sessions, peer reviews and team meetings, coaching and training sessions.
Supporting Hotline operations on site from 8 am until 8 pm EST.
Working on Saturdays will be required as needed.
Working on Ford scheduled Holidays will be required as needed.
Schedule may change due to the needs of the business.

You'll have...

High School diploma
2+ years of hands-on technical/diagnostic experience in automotive-related environments, including but not limited to:
- Automotive manufacturers
- Technical service organizations
- Automotive dealerships
- Independent repair facilities
- Military vehicle maintenance
- Automotive technical training programs
2+ years of experience in vehicle diagnostics and repair.
Supporting Hotline operations on site from 8 am until 8 pm EST.
Working on Saturdays will be required as needed.
Working on Ford scheduled Holidays will be required as needed.
Schedule may change due to the needs of the business.

Even better, you may have...

Bachelor’s degree or higher in a technical discipline (e.g., Automotive Technology, Automotive Engineering Technology, Field Service Operations, Advanced Vehicle Systems, Automotive Industry Management).
ASE Certifications.
Senior Master Certification or equivalent OEM technical training.
State Automotive Certifications.
Automotive dealership service experience.
Experience with Jira is preferred
Strong interpersonal and communication skills, with demonstrated professionalism in all interactions.
High level of reliability, diligence, and accountability.
Collaborative team player who values cross-functional partnership.
Commitment to continuous learning and development, both personally and for others.
Ability to work independently with a proactive, forward-thinking approach.
Strong problem-solving and analytical capabilities.

You may not check every box, or your experience may look a little different from what we've outlined, but if you think you can bring value to Ford Motor Company, we encourage you to apply!

As an established global company, we offer the benefit of choice. You can choose what your Ford future will look like: will your story span the globe, or keep you close to home? Will your career be a deep dive into what you love, or a series of new teams and new skills? Will you be a leader, a changemaker, a technical expert, a culture builder…or all of the above? No matter what you choose, we offer a work life that works for you, including:

Immediate medical, dental, vision and prescription drug coverage
Flexible family care days, paid parental leave, new parent ramp-up programs, subsidized back-up child care and more
Family building benefits including adoption and surrogacy expense reimbursement, fertility treatments, and more
Vehicle discount program for employees and family members and management leases
Tuition assistance
Established and active employee resource groups
Paid time off for individual and team community service
Paid time off and the option to purchase additional vacation time.

This position is a salary grade 4 and ranges from $55,020-92,580., This position is a salary grade 5 and ranges from $63,480-106,680., This position is a salary grade 6 and ranges from $72,480-121,440.

Final determination of salary grade will be based on candidate's skills and experience, and base salary will be set within the applicable range according to job scope, responsibility and competitive market value.

For more information on salary and benefits, click here: https://fordcareers.co/GSR

Visa sponsorship is not available for this position.

Candidates for positions with Ford Motor Company must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity, disability status or protected veteran status. In the United States, if you need a reasonable accommodation for the online application process due to a disability, please call 1-888-336-0660.

This position is hybrid. Candidates who are in commuting distance to a Ford hub location may be required to be onsite four or more days per week. #LI-Hybrid #LI-MK1

Apply Now

Refine Your Search

technical support jobs in allen park, mi

Technical Support Case Analyst

Systems Analyst

Technical Support Analyst I

IT Specialist/Desktop Support

IT Support Associate I

Retail System Support Analyst

IT Operations Support Specialist

Sr. IT Technician | Wyandotte Hospital | Wyandotte, MI

Help Desk Analyst I

IT Specialist

Walk-Up IT / Deskside Support

Technology Support Specialist

IT Support Specialist

Help Desk Representative

Triage Associate I - Fleet Watch, First Shift (Contract)

Customer Service Representative

IT Analyst - Part Time

Triage Associate I, Platform Triage - First Shift (Contract)

Technical Support Analyst

Field Support Specialist II, North Central US Region

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