Top 65 Call center Jobs in Allentown Pa

Junior Call Center Representative
Motion Recruitment —Douglassville, PA
- Full-time
- US work authorization
- Organizational skills
- 1 year
- Paid holidays
- Health insurance
7d
Inbound Warehouse Supervisor
Sysco —Allentown, PA
- Weekends as needed
- Ability to walk for extended periods
- Word processing
- Basic math
3d
Contact Center / Inside Sales Representative
Kitchen Magic —Nazareth, PA
- $15 - $17 an hour
- Full-time
- Hybrid work
- Office
- High school diploma or GED
- US work authorization
- Profit sharing
- 401(k)
Quick Apply
Customer Service Representative
SLM Facility Solutions Nationwide —Green Lane, PA
- Full-time
- Hospitality
- Microsoft Outlook
- Word processing
- Paid training
- Wellness program
Quick Apply
11d
Sales & Retention Specialist
Pencor Services —Lehighton, PA
- From $17 an hour
- Full-time
- Clean driving record
- High school diploma or GED
- Driver's License
- Health insurance
- Tuition reimbursement
Quick Apply
4d
Outreach Specialist
Lauer Media Company —Allentown, PA
- $20 an hour
- Part-time
- Remote
- High school diploma or GED
- Communication skills
- Entry level
- Paid training
- Paid sick time
Quick Apply
14h
Customer Care Representative
HNL Lab Medicine —Allentown, PA
- Part-time
- Anatomy knowledge
- Basic math
- English
Telephone Operator (On-Site) Full-time (Days) & Part-time (Nights)
St. Luke's University Health Network —Allentown, PA
- Full-time
- Hospital
- High school diploma or GED
- Data entry
Technical Support Agent, L1
SIR solutions —Allentown, PA
- $20 - $22 an hour
- Full-time
- Remote
- Computer science
- Microsoft Excel
- Microsoft Outlook
Quick Apply
1d
Inbound Sales Representative (Remote/Eastern Time)
A Place for Mom —Allentown, PA
- $45,760 a year
- Weekends as needed
- Remote
- Microsoft Word
- Mid-level
- US work authorization
- Health insurance
- Dental insurance
Quick Apply
Customer Service Representative
GFL Environmental —Allentown, PA
- Writing skills
- Residential
- High school diploma or GED
2d
Sales Executive - Remote Call Center
ReminderMedia —Allentown, PA
- $65,000 - $125,000 a year
- Full-time
- Remote
- Mid-level
- Fair chance
- Under 1 year
- Paid holidays
- Health insurance
Quick Apply
Customer Care Representative Ambulatory Care- Allentown PA
HCSC —Allentown, PA
- From $52,500 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Sales
- Disability insurance
- Health insurance
Quick Apply
Customer Care Representative
Casella Waste Systems, Inc. —Northampton, PA
- Full-time
- Research
- Mid-level
- High school diploma or GED
Quick Apply
2d
Customer Service Center Representative (Call Center)
QNB Bank —Quakertown, PA
- From $18 an hour
- Full-time
- Microsoft Outlook
- Computer literacy
- Writing skills
Quick Apply
Customer Service Representative I
GFL Environmental —Allentown, PA
- Writing skills
- Residential
- High school diploma or GED
23h
Customer Support Services Analyst
St. Luke's University Health Network —Allentown, PA
- Full-time
- Computer Science
- Mid-level
- High school diploma or GED
Part-Time, Evening TELEMARKETING AGENTS - $15 per hour
Reliance First Capital, LLC —Bethlehem, PA
- $15 an hour
- Part-time
- Computer literacy
- English
- In-person
- Paid training
- 401(k)
Quick Apply
4d
Technical Support Representative
Lutron Electronics Co., Inc —Center Valley, PA
- Weekends as needed
- Hybrid work
- Office
- Residential
- High school diploma or GED
- Health insurance
Inside Sales Insurance Specialist
AMBA —Allentown, PA
- $50,000 - $100,000 a year
- Full-time
- Communication skills
- Entry level
- Paid holidays
- Disability insurance

I want to receive the latest job alert for call center in allentown pa

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

call center jobs near allentown pa

Customer Support Representative jobs in Allentown, PA

Warehouse Supervisor jobs in Allentown, PA

Customer Service Representative jobs in Allentown, PA

Inside Sales Representative jobs in Allentown, PA

Inbound Sales Representative jobs in Allentown, PA

Customer Support Representative jobs in Lahore, VA

Senior Customer Service Representative Remote jobs in Texas

Peer Support Specialist jobs in Broward County, FL

Remote Chat Customer Service jobs in Miami, FL

Peer Support Specialist jobs in Washington State

Customer Support Representative jobs in Chandler, AZ

Customer Support Representative jobs in Cocoa, FL

Customer Support Representative jobs in Atlanta, GA

Outreach Specialist jobs in Youngstown, OH

Outreach Specialist jobs in Brooklyn, NY

Child Life Specialist jobs in St. Louis, MO

Outreach Specialist jobs in Pasadena, CA

Outreach Specialist jobs in Dallas, TX

Clinical Documentation Improvement Specialist jobs in Houston, TX

Community Outreach jobs in Indianapolis, IN

Junior Call Center Representative

Motion Recruitment -
Douglassville, PA

Apply Now

Job Details

Full-time
7 days ago

Benefits

Paid holidays
Health insurance
Dental insurance
Paid time off
Vision insurance
401(k) matching

Qualifications

Customer records maintenance
Personal service client interaction documentation
Phone communication
De-escalation techniques
Managing clients in a customer support role
Client database systems
Customer engagement
Customer support
Customer information system software
Customer data entry

Full Job Description

A growing services company is seeking a Junior Call Center Representative to join their team. In this client-facing role, you will serve as the primary point of contact for incoming customer inquiries, ensuring all calls are answered promptly, documented accurately, and directed to the appropriate internal teams. You will play a key role in delivering a positive customer experience and supporting day-to-day service operations.

This position is heavily phone-based and focused on handling customer inquiries, coordinating requests, and maintaining clear communication throughout the service process. The ideal candidate is highly organized, calm under pressure, and comfortable managing a high volume of calls while maintaining professionalism and accuracy.

You will work closely with internal teams and management to ensure all customer requests are handled efficiently and that customers receive timely updates. This role is ideal for someone who enjoys working in a fast-paced environment, helping others, and providing excellent customer service.

This role will be on-site in Douglasville, PA.

Required Skills & Experience

1+ years of experience in a call center, customer service, or support environment
Strong professional phone presence with excellent verbal communication skills
Experience handling high call volumes while maintaining professionalism and accuracy
Experience documenting customer interactions in a system or database
Strong organizational skills with the ability to multitask and prioritize
Ability to actively listen to customer concerns and gather accurate information
Strong customer service mindset with the ability to de-escalate frustrated customers
Experience coordinating requests between customers and internal teams
Attention to detail when documenting interactions and requests
Reliable attendance and punctuality for scheduled shifts

Desired Skills & Experience

Familiarity with customer service or CRM systems
Basic understanding of service workflows or customer support processes
Strong written communication skills for email follow-ups

What You Will Be Doing

Serving as the first point of contact for incoming customer calls
Answering phones professionally and ensuring a positive customer experience
Listening to customer concerns and gathering relevant details
Creating and documenting customer requests accurately in the system
Routing requests to the appropriate team based on need and urgency
Monitoring open requests to ensure timely follow-up
Communicating updates and resolutions to customers via phone or email
Escalating urgent or unresolved issues to management when necessary
Supporting team operations by coordinating communication across departments
Maintaining high customer service standards and a positive experience

Responsibilities Breakdown

70% Call Management and Customer Interaction
20% Request Tracking and Coordination with Internal Teams
10% Customer Follow-ups and Service Support

Daily Responsibilities

50% Answering incoming customer calls and gathering information
25% Logging requests and routing them appropriately
15% Monitoring request status and following up as needed
10% Communicating updates and supporting team operations

The Offer

You will receive the following benefits:

Competitive salary based on experience
401(k) with company matching
Comprehensive medical, dental, and vision benefits
Generous PTO and paid holidays
Professional development and training opportunities
Supportive team environment within a growing company

Applicants must be currently authorized to work in the US on a full-time basis now and in the future.

Apply Now

Refine Your Search

call center jobs in allentown pa

Junior Call Center Representative

Inbound Warehouse Supervisor

Contact Center / Inside Sales Representative

Customer Service Representative

Sales & Retention Specialist

Outreach Specialist

Customer Care Representative

Telephone Operator (On-Site) Full-time (Days) & Part-time (Nights)

Technical Support Agent, L1

Inbound Sales Representative (Remote/Eastern Time)

Customer Service Representative

Sales Executive - Remote Call Center

Customer Care Representative Ambulatory Care- Allentown PA

Customer Care Representative

Customer Service Center Representative (Call Center)

Customer Service Representative I

Customer Support Services Analyst

Part-Time, Evening TELEMARKETING AGENTS - $15 per hour

Technical Support Representative

Inside Sales Insurance Specialist

I want to receive the latest job alert for call center in allentown pa

Explore jobs in more locations

Job Seeker Tools

Employer Tools

Browse

Stay Connected