Top 33 Level it help desk Jobs in Allentown Pa

Systems Engineer - Proactive IT & Client Alignment
ET&T —Bethlehem, PA
- $65,000 - $85,000 a year
- Full-time
- Background check
- Mid-level
- Organizational skills
- Health insurance
- Dental insurance
Quick Apply
HELP DESK ANALYST
City of Allentown —Allentown, PA
- $57,150.29 a year
- Mid-level
- Ability to lift 75 pounds
- Communication skills
4d
Service Desk Analyst, Brewery
The Boston Beer Company —Breinigsville, PA
- $25.96 - $45.67 an hour
- Full-time
- Office
- Continuous improvement
- Fair chance
- Wellness program
- Employee stock purchase plan
Quick Apply
Anticipated Technology Technician
Northampton Area School District —Northampton, PA
- School experience
- Current TB test
- Computer literacy
4d
Patient Care Concierge
College Hill Dental Group —Easton, PA
- $22 - $26 an hour
- Full-time
- Dental office
- Communication skills
- Entry level
- Paid holidays
- Health insurance
Quick Apply
Technical Support Representative - Gilbertsville, PA
Gateway Ticketing Systems —Gilbertsville, PA
- Weekends as needed
- Microsoft Outlook
- Office
- Travel
Quick Apply
Revenue Cycle Operational Improvement Specialist
St. Luke's University Health Network —Allentown, PA
- Full-time
- Hybrid work
- Medical office experience
- Public speaking
- Mid-level
5d
Overnight Front Desk Associate
Planet Fitness —Whitehall Township, PA
- Part-time
- 18 years or older
- Computer literacy
- Computer skills
- Paid holidays
- Health insurance
Front Desk Associate
Planet Fitness —Whitehall Township, PA
- Part-time
- 18 years or older
- Computer literacy
- Computer skills
- Paid holidays
- Health insurance
Cashier Team Member (Front End Service) - Part Time
Whole Foods Market —Allentown, PA
- $17.00 - $25.40 an hour
- 8 hour shift
- Basic math
- Ability to lift 50 pounds
- Organizational skills
- Store discount
- Paid time off
Now Hiring IT and Telecom Field Technicians
HARDY INDUSTRIES —Bethlehem, PA
- $18 - $25 an hour
- Full-time
- Mid-level
- Office
- Driver's License
- Profit sharing
- Opportunities for advancement
Quick Apply
Client Service Representative/Vet Assistant
VCA Animal Hospitals —Bethlehem, PA
- Full-time
- Blood sampling
- 1 year
- Communication skills
- Health insurance
- Dental insurance
Senior Data Integrity Specialist
Sharp Clinical Services —Allentown, PA
- Full-time
- Office
- Senior level
- 4 years
Retail Media Specialist
Crayola LLC —Easton, PA
- Full-time
- Marketing
- Mid-level
- Analysis skills
- Health insurance
- 401(k)
Reservations Team Member - PT
Bear Creek Mountain Resort —Macungie, PA
- Part-time
- Microsoft Word
- 18 years or older
- Basic math
- 401(k)
- Employee discount
Senior Financial Analyst - FP&A
Clear Channel Outdoor —Allentown, PA
- Full-time
- Hybrid work
- Microsoft Outlook
- Research
- Mid-level
Service Manager
ChristoIT —Harleysville, PA
- $90,000 - $100,000 a year
- 8 hour shift
- Hybrid work
- Sales
- Senior level
- Leadership
- Health insurance
- Dental insurance
Night Guest Laundry Attend-PT-102020
ESA Management, LLC —Bethlehem, PA
- $16 an hour
- Part-time
- Basic math
- English
- Hotel
- 401(k)
- Employee assistance program
Quick Apply
Graduate Resident Director (GRD)
Northampton Community College —Bethlehem, PA
- Part-time
- Mid-level
- Office
- Residential
Restaurant Server AM
Meyer Jabara Hotels —Bethlehem, PA
- Part-time
- 18 years or older
- ServSafe
- Basic math
Quick Apply
3d

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level it help desk jobs near allentown pa

Systems Engineer - Proactive IT & Client Alignment

ET&T
Bethlehem, PA

Quick Apply

Job Details

Full-time
$65,000 - $85,000 a year

Benefits

Health insurance
Dental insurance
401(k)
Paid time off
Vision insurance
401(k) matching

Qualifications

Customer communication
System administration
Client communication
Network infrastructure
Information security compliance
Technical writing
IT
Technical writing experience within technology
Active Directory
Microsoft 365 proficiency

Full Job Description

Prevent problems. Improve environments. Make IT easier to support.

ET&T is looking for an experienced "Technical Alignment Engineer" who believes the best support ticket is the one that never needs to be opened.

This is not a traditional help desk role. Your primary responsibility will be to proactively evaluate, document, standardize, and improve our clients’ technology environments.

You will conduct regular remote and on-site reviews, compare client environments against ET&T’s defined technical and cybersecurity standards, and remediate issues within an established scope. When a finding requires greater planning, investment, or architectural change, you will clearly document the need and help transition it into a properly scoped project.

The right person combines broad technical knowledge with curiosity, organization, sound judgment, and exceptional documentation habits.

What You’ll Do

Audit client environments against ET&T’s technical, operational, and cybersecurity standards.
Remediate identified gaps using approved standards and procedures.
Determine whether findings should be resolved immediately, scheduled as controlled changes, discussed with the client, or scoped as projects.
Maintain accurate client documentation, including infrastructure, applications, credentials, assets, network diagrams, procedures, and client-specific support information.
Conduct regular client site visits to complete physical assessments, remediation, and documentation.
Build trusted client relationships through clear communication and professional follow-through.
Identify risks, recurring problems, aging infrastructure, and opportunities for long-term improvement.
Provide clear technical handoffs to service leadership, project teams, and account management.
Serve as a Level 2 escalation resource as needed.
Help improve ET&T’s technical standards and internal processes based on what you encounter in the field.

Our standards cover a broad range of areas, including servers, workstations, networking, firewalls, backups, Active Directory, Microsoft 365, identity, security tools, and documentation.

You’ll Be Successful Here If You

Prefer preventing recurring problems over repeatedly fixing symptoms.
Can methodically assess an unfamiliar technology environment.
Treat documentation as part of completing the technical work.
Follow standards while recognizing when an exception or escalation is necessary.
Can balance technical quality, client impact, risk, effort, and urgency.
Communicate clearly with both technical and nontechnical people.
Take ownership of findings through remediation, escalation, or documented handoff.
Are comfortable working independently while remaining accountable to a team.

Job Type: Full-time

Pay: $65,000.00 - $85,000.00 per year

Benefits:

401(k)
401(k) matching
Dental insurance
Health insurance
Paid time off
Vision insurance

Work Location: In person

Quick Apply

Refine Your Search

level it help desk jobs in allentown pa

Systems Engineer - Proactive IT & Client Alignment

HELP DESK ANALYST

Service Desk Analyst, Brewery

Anticipated Technology Technician

Patient Care Concierge

Technical Support Representative - Gilbertsville, PA

Revenue Cycle Operational Improvement Specialist

Overnight Front Desk Associate

Front Desk Associate

Cashier Team Member (Front End Service) - Part Time

Now Hiring IT and Telecom Field Technicians

Client Service Representative/Vet Assistant

Senior Data Integrity Specialist

Retail Media Specialist

Reservations Team Member - PT

Senior Financial Analyst - FP&A

Service Manager

Night Guest Laundry Attend-PT-102020

Graduate Resident Director (GRD)

Restaurant Server AM

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