Description:
ABOUT US
Crystal Creek Hospitality is a collection of independently spirited and branded hotels focused on remarkable hospitality™. We see every day as an opportunity to enrich the lives of our employees, guests, and communities. Our vision, mission, values and commitments are at the core of every decision we make and every person we hire. No heroes, no egos–just a diverse group of individuals with solid relationships built on a foundation of trust that honors our employees, guests, and investors.
OUR VALUES
We Engage and We Listen
We Care and We Own
We Provide and We Ensure
We Appreciate and We have Fun
JOB OVERVIEW
The Houseperson will play a key role in maintaining the cleanliness and upkeep of public areas, hallways, restrooms, and guest rooms to ensure an exceptional guest experience. This position requires the ability to work efficiently, proactively, and collaboratively with other team members in a fast-paced hotel environment.
REPORTS TO
Director of Housekeeping
DIRECT REPORTS
N/A
KEY RELATIONSHIPS
Internal: Managers and hourly staff
External: Guests
ESSENTIAL JOB FUNCTIONS
-
Maintain Cleanliness: Ensure all public areas, including hallways, lobbies, restrooms, elevators, stairwells, and other common spaces, are clean and well-maintained at all times.
-
Room Preparation Support: Assist housekeeping staff with room turnovers by delivering and collecting linens, towels, amenities, and cleaning supplies to guest rooms.
-
Inventory Management: Assist with stocking and organizing housekeeping carts, supplies, linens, and other housekeeping materials.
-
Guest Requests: Respond promptly and courteously to guest requests for extra amenities, towels, pillows, etc.
-
Trash & Waste Removal: Ensure proper disposal of trash from public areas and guest rooms, and maintain cleanliness around trash collection points.
-
Maintenance Support: Report any maintenance issues, damage, or items in need of repair to the appropriate department.
-
Laundry Assistance: Assist with laundry duties as needed, including transporting laundry between guest rooms and laundry facilities.
-
Safety Compliance: Follow all safety guidelines and hotel policies to maintain a safe working environment for both employees and guests.
-
Team Collaboration: Work closely with other housekeeping staff, supervisors, and hotel departments to ensure smooth operations and high standards of cleanliness.
PHYSICAL DEMANDS & WORK ENVIRONMENT
The physical demands & work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to stand; use hands to handle, feel, or finger; reach with hands and arms; talk or hear; and taste or smell. The employee frequently is required to walk and climb or balance. The employee is occasionally required to sit and stoop, kneel, crouch, or crawl. The employee must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 50 pounds, and occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
STANDARD SPECIFICATIONS
Requirements are representative of minimum levels of knowledge, skills and/or abilities. To perform this job successfully, the incumbent will possess the abilities or aptitudes to perform each duty proficiently.
A review of this description has excluded the marginal functions of the position that are incidental to the performance of fundamental job duties. All duties and requirements are essential job functions.
This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to perform any other job-related duties assigned by their direct report.
This document does not create an employment contract, implied or otherwise, other than an "at will" employment relationship.
Requirements:
ESSENTIAL QUALIFICATIONS
-
Education: High school diploma or equivalent preferred.
-
Experience: Previous experience in a housekeeping or hospitality environment preferred but not required.
-
Strong attention to detail and a commitment to cleanliness.
-
Ability to work well in a team and communicate effectively.
-
Ability to handle heavy lifting and repetitive tasks.
-
Comfortable with using housekeeping tools and equipment.
-
Strong organizational and time-management skills.
