Top 37 Quality assurance lead Jobs in Altavista Va

Senior Manager, Specialty Customer Care Teams
Genworth —Lynchburg, VA
- $89,400 - $173,000 a year
- Full-time
- Hybrid work
- Office
- 3 years
- Analysis skills
- Paid holidays
- Loan repayment program
12d
Operations Manager
NAES Corporation —Altavista, VA
- $140,000 - $167,000 a year
- Extended hours
- Military
- Writing skills
- Engineering
Quick Apply
Substance Use Disorder Counselor
Sobrius Operations —Lynchburg, VA
- $25 - $34 an hour
- Full-time
- Background check
- Addiction Medicine
- Pass drug screening
- Health insurance
- Dental insurance
Quick Apply
QA Lead Automation w/ Playwright & Agentic AI
Cognizant —Lynchburg, VA
- $70,000 - $110,000 a year
- Full-time
- Remote
- 8 years
- Analysis skills
- Mentoring
- Paid parental leave
- Employee stock purchase plan
Quality Assurance Engineer
BWX Technologies —Lynchburg, VA
- $85,000 - $134,000 a year
- 5 years
- Pass drug screening
- Office
- Health insurance
- Dental insurance
Quality Engineer
Delta Star Inc. —Lynchburg, VA
- $86,000 - $93,000 a year
- Full-time
- Engineering
- Mid-level
- Mentoring
- Disability insurance
- Health insurance
Quick Apply
3h
Audit Senior Associate
Brown Edwards —Lynchburg, VA
- $60,000 - $95,000 a year
- Full-time
- CPA
- Research
- Office
- Profit sharing
- Health savings account
Chief Engineer
The Virginian Hotel —Lynchburg, VA
- Weekends as needed
- Engineering
- Ability to lift 50 pounds
- Plumbing
Quick Apply
12d
Chief Engineer
OTH Hotels Resorts —Lynchburg, VA
- $70,000 - $80,000 a year
- Weekends as needed
- Engineering
- Ability to lift 50 pounds
- Plumbing
Quick Apply
12d
Senior Process Engineer
U.S. Pipe —Lynchburg, VA
- $120,000 - $140,000 a year
- Online Application
- 5 years
- Data analysis skills
- Microsoft Office
Pharmacy Manager
CVS Health —Chatham, VA
- $65 - $85 an hour
- Full-time
- Bachelor of Science
- Mid-level
- Bachelor's degree
- Health insurance
- Dental insurance
Site MEP Coordinator - Electrical
Reliant Critical Infrastructure —Lynchburg, VA
- $120,000 - $135,000 a year
- Full-time
- CPR Certification
- Construction site
- Driver's License
- Opportunities for advancement
Quick Apply
8d
Staff Pharmacist - Full time
CVS Health —Bedford, VA
- $60 - $76 an hour
- Full-time
- Bachelor of Science
- Mid-level
- Bachelor's degree
- Health insurance
- Dental insurance
7d
Project Chief Engineer
BWX Technologies —Lynchburg, VA
- $112,000 - $177,000 a year
- Microsoft Excel
- Engineering
- Pass drug screening
- Health insurance
- Dental insurance
Director of Nursing Residency Program
Saber Community Support and Development Office —Lynchburg, VA
- $43 an hour
- Full-time
- CPR Certification
- RN License
- Nursing home
- Health savings account
- Health insurance
Quick Apply
Shift Lead
Whistle Express Car Wash —Forest, VA
- $10.60 - $15.00 an hour
- Part-time
- Mid-level
- Leadership
- Outdoor work
5d
Director of Operations- Federal Civilian
Loyal Source Government Services —United States
- From $185,000 a year
- Customer service
- Office
- Master's degree
Quick Apply

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Senior Manager, Specialty Customer Care Teams

Genworth -
Lynchburg, VA

Apply Now

Job Details

Full-time
$89,400 - $173,000 a year
12 days ago

Benefits

Paid holidays
Loan repayment program
Disability insurance
Health insurance
401(k)
Tuition reimbursement
Paid time off
Family leave
Employee assistance program
Gym membership
Volunteer time off
Life insurance

Qualifications

Data interpretation
Business operations

Full Job Description

At Genworth, we empower families to navigate the aging journey with confidence. We are compassionate, experienced allies for those navigating care with guidance, products, and services that meet families where they are. Further, we are the spouses, children, siblings, friends, and neighbors of those that need care—and we bring those experiences with us to work in serving our millions of policyholders each day.

We apply that same compassion and empathy as we work with each other and our local communities, Genworth values all perspectives, characteristics, and experiences so that employees can bring their full, authentic selves to work to help each other and our company succeed. We celebrate our diversity and understand that being intentional about inclusion is the only way to create a sense of belonging for all associates. We also invest in the vitality of our local communities through grants from the Genworth Foundation, event sponsorships, and employee volunteerism.

Our four values guide our strategy, our decisions, and our interactions:

Make it human. We care about the people that make up our customers, colleagues, and communities.
Make it about others. We do what’s best for our customers and collaborate to drive progress.
Make it happen. We work with intention toward a common purpose and forge ways forward together.
Make it better. We create fulfilling purpose-driven careers by learning from the world and each other.

POSITION TITLE
Senior Manager, Specialty Customer Care Teams

POSITION LOCATION

This position is available to Virginia residents as Richmond or Lynchburg, VA hybrid in-office applicants or remote applicants residing in states/locations under Eastern or Central Standard Time: Alabama, Arkansas, Connecticut, Delaware, Florida, Georgia, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Minnesota, Mississippi, Missouri, Nebraska, New Hampshire, New Jersey, New York, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, Rhode Island, South Carolina, South Dakota, Tennessee, Texas, Vermont, Virginia, Washington DC, West Virginia or Wisconsin.

A Hybrid schedule of both Remote and In-Office days would be required if you reside within 50 miles of a Genworth | CareScout office. In office days are Tuesday, Wednesday and Thursday with working hours targeting our core business hours of 9am-5pm EST.

YOUR ROLE

As an Operations team member, you’ll play a crucial role in delivering world-class customer service and capabilities to our policyholders—now and in the future. As the Senior Manager, Specialty Customer Care Teams, you will play a critical role in delivering exceptional service experiences that strengthen customer relationships to our policyholders and business partners. Reporting to the Director, Specialty Customer Care Teams, you will serve as a leader of leaders, coaching and developing frontline managers responsible for Specialty and Licensed Customer Care teams. Once in role, this position will require licensing in all 50 states and Washington, D.C., with company-provided training to support the licensing process. You will drive operational excellence, talent development, customer-focused service delivery, and continuous improvement while supporting strategic priorities that enhance both customer and business outcomes.

WHAT YOU WILL BE DOING

Drive customer satisfaction and retention by ensuring a high-quality service experience across Client Services.
Partner with leadership to execute strategic initiatives that improve service performance, operational efficiency, and business results.
Lead and develop frontline leaders and team members, fostering a culture of accountability, engagement, collaboration, and continuous improvement.
Translate key data, trends, and business insights into clear recommendations that inform senior leadership decisions and drive meaningful operational outcomes.
Support the successful implementation of business changes, process enhancements, and technology solutions that improve operational outcomes.
Establish clear performance expectations and coach leaders to achieve service, quality, productivity, sales, and customer satisfaction goals.
Monitor and manage key operational metrics, ensuring performance objectives are consistently met or exceeded.
Oversee workforce planning, staffing, training, onboarding, and employee development activities within assigned areas.
Evaluate operational processes and customer journeys to identify opportunities for continuous improvement and efficiency gains.
Partner with Quality, Training, Workforce Management, Operations Support, and other cross-functional teams to drive performance outcomes.
Utilize contact center technologies and CRM platforms to improve team effectiveness, operational efficiency, and customer experience.

WHAT YOU BRING

7+ years of leadership experience in customer service, sales, operations, contact center, or related customer-facing environments.
3+ years of experience leading managers, supervisors, or team leaders.
Bachelor’s Degree or equivalent combination of education and experience.
Demonstrated ability to achieve results through others while effectively managing operational performance.
Strong analytical, problem-solving, and decision-making skills.
Experience using metrics and data to drive business decisions and performance improvements.
Excellent communication, presentation, and interpersonal skills.
Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment.

NICE TO HAVE

Experience supporting insurance, healthcare, financial services, or other regulated industries.
Experience in sales or sales-support environments.
Experience leading both customer service and sales-focused teams.
Knowledge of contact center operations, workforce management, quality assurance, and performance management practices.
Experience with AWS Connect, Salesforce, or similar contact center and CRM platforms.
MBA or other advanced degree.
Professional certifications in leadership, operations, customer experience, project management, or continuous improvement disciplines.

EMPLOYEE BENEFITS & WELL-BEING

Genworth employees make a difference in people’s lives every day. We’re committed to making a difference in our employees’ lives.

Competitive Compensation & Total Rewards Incentives
Comprehensive Healthcare Coverage
Multiple 401(k) Savings Plan Options
Auto Enrollment in Employer-Directed Retirement Account Feature (100% employer-funded!)
Generous Paid Time Off – Including 12 Paid Holidays, Volunteer Time Off and Paid Family Leave
Disability, Life, and Long-Term Care Insurance
Tuition Reimbursement, Student Loan Repayment and Training & Certification Support
Wellness support including gym membership reimbursement and Employee Assistance Program resources (work/life support, financial & legal management)
Caregiver and Mental Health Support Services

ADDITIONAL INFORMATION

National Range: $89,400 to $139,000

High-Cost Range (includes New York): $111,800 to $173,000

Disclaimer: This role is aligned to a national market-based pay range. Actual compensation will vary based on geographic location, experience, skills, and other job-related factors. In addition to base salary, this role is eligible to participate in a bonus incentive plan. Incentive compensation is based on individual and company performance and is not guaranteed.

At this time, Genworth will not sponsor a new applicant for employment authorization for this position.

Apply Now

Refine Your Search

quality assurance lead jobs in altavista va

Senior Manager, Specialty Customer Care Teams

Operations Manager

Substance Use Disorder Counselor

QA Lead Automation w/ Playwright & Agentic AI

Quality Assurance Engineer

Quality Engineer

Audit Senior Associate

Chief Engineer

Chief Engineer

Senior Process Engineer

Pharmacy Manager

Site MEP Coordinator - Electrical

Staff Pharmacist - Full time

Project Chief Engineer

Director of Nursing Residency Program

Shift Lead

Director of Operations- Federal Civilian

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