Top 697 Customer success Jobs in Altoona, Pa

Restaurant General Manager
Taco Bell —Ebensburg, PA
- Sales
- High school diploma or GED
- Quick service & fast food restaurant
Quick Apply
Muni-Link- Product Manager - Utility Billing Software
Muni-Link —Altoona, PA
- Full-time
- Hybrid work
- Computer science
- Computer Science
- Marketing
CDL-A Delivery Truck Driver (Full Time)
Gold Star Foods —Huntingdon, PA
- $26.50 - $29.00 an hour
- Overtime
- Customer service
- CDL A
- Mid-level
- Paid holidays
- Disability insurance
Quick Apply
Implementation Specialist II
Neptune Technology Group Inc. —Altoona, PA
- Urgently hiring
- Mid-level
- Office
- Bachelor's degree
Associate Restaurant Manager
Taco Bell —Ebensburg, PA
- Sales
- Cooking
- Mid-level
Quick Apply
Produce Department Manager
Bellwood Hometown Market —Bellwood, PA
- $36,500 - $38,000 a year
- Weekends as needed
- Background check
- Sales
- Ability to walk for extended periods
- Health insurance
- Dental insurance
Quick Apply
12d
Senior Supplier Quality Engineer
Victaulic —Pennsylvania
- Full-time
- Up to 50% travel
- 5 years
- Engineering
Outside Sales Consultant
Bath Fitter —Altoona, PA
- Full-time
- Background check
- Clean driving record
- Customer service
- Health insurance
- Dental insurance
Quick Apply
Floater Pharmacist
Weis Markets —Huntingdon, PA
- $88,000 - $145,000 a year
- Full-time
- Background check
- Bachelor of Science
- Mid-level
- Store discount
- Health savings account
Quick Apply
Generator Technician, Service Operations
MESA POWER SOLUTIONS LLC —Houtzdale, PA
- $26 - $29 an hour
- Weekends as needed
- Background check
- Customer service
- Military
- Paid holidays
- Disability insurance
Quick Apply
Implementation Specialist II - Intermediate
Neptune Technology Group Inc. —Altoona, PA
- Urgently hiring
- Mid-level
- Office
- Bachelor's degree
10d
Fire Sprinkler Inspector - Central PA
Clemmer Fire Protection, Inc. —Altoona, PA
- $25 - $40 an hour
- Email
- Clean driving record
- Pass drug screening
- Mid-level
- Fuel card
- Health insurance
Quick Apply
install and repair fiber technician
Precision Utilities Group —Coalport, PA
- Full-time
- Customer service
- Residential
- Driver's License
- On-the-job training
Quick Apply
3d
Territory Manager - HVAC Distribution
MEIER SUPPLY CO INC —Pennsylvania
- Full-time
- Clean driving record
- Up to 50% travel
- Mid-level
- Paid holidays
- Disability insurance
Quick Apply
Sales and Service Coordinator
InspectionGO —Tyrone, PA
- $40,000 - $100,000 a year
- Part-time
- CRM software
- Computer literacy
- Office
- Paid training
- Health savings account
Quick Apply
Registered Nurse (RN)
Conemaugh Nason Medical Center —Roaring Spring, PA
- Full-time
- Nursing
- Management
- RN License
- Disability insurance
- Health insurance
Quick Apply
Control Systems Project Engineer I
Thermo Systems LLC —Pennsylvania
- $93,000 - $126,000 a year
- Full-time
- Bachelor of Science
- Mid-level
- Travel
- Travel reimbursement
- Tuition reimbursement
Quick Apply
Sales/Design Consultant
Fiore Furniture —Altoona, PA
- $30,000 - $90,000 a year
- Weekends as needed
- Background check
- Computer literacy
- Pass drug screening
- Paid training
- Health insurance
Quick Apply
In-Home Sales Representative
Planet Roof —Altoona, PA
- $85,000 - $145,000 a year
- Full-time
- Mid-level
- Travel
- In-person
- Paid training
- Mileage reimbursement
Quick Apply
Sales and Operations Management Trainee
Penske Truck Leasing and Logistics —Duncansville, PA
- Marketing
- Inventory management
- DOT physical examination
- Employee discount
- Opportunities for advancement
12d

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Restaurant General Manager

Taco Bell -
Ebensburg, PA

Quick Apply

Job Details

Qualifications

Food and beverage product quality management
Vendor relationship building
Food quality maintenance
Kitchen health and safety standards
Customer communication
Staff supervision
Guest relations
Food service health code compliance
Team supervision
Sales
Workflow management (operations management method)
Safety regulations
Professional ethics
Coaching
Customer satisfaction tracking
In-person customer service
Equipment troubleshooting
Performance feedback (performance evaluation method)
Improving operational efficiency
Leadership development
High school diploma or GED
Team development
Developing staff training programs as a food service manager
Quality control management
Sales performance monitoring (sales process improvement strategies)
Customer engagement
Financial strategy recommendations
Leading team collaboration initiatives
Business planning
Profitability analysis

Full Job Description

Supervisor’s Title Area Coach (AC)
Directly Supervises Associate General Managers / Shift Managers / Hourly Crew

Basic Purpose and Objectives of the Position

The Restaurant General Manager (RGM) provides overall leadership and direct supervision of operations in an individual restaurant to ensure that the restaurant meets or exceeds its annual operating plan. Focal points include:

Driving excellence in customer service
Maintaining company standards in product and facility specifications
Supervising food handling procedures and operational processes
Exercising financial control to meet the restaurant profit margin targets
Selecting, training, developing and motivating employees

The RGM directly performs hands-on operational work (as necessary) to train employees, responds to customer service needs or otherwise role model appropriate skills and behavior in the restaurant.

Principle Accountabilities

Customer Satisfaction/Product Quality

Maintains fast, accurate service, positive guest relations and ensures products are consistent with company quality standards.
Drives customer-focused culture by serving as role model in resolving customer issues and training managers and crew to meet or exceed customer service standards.
Tracks, analyzes and resolves sources of customer complaints.
Ensure that food safety standards are met.

Financial

Develops and drives restaurant annual operating plan.
Analyzes sales, labor, inventory and controllables on a continual basis and takes corrective action to meet or achieve margin and sales growth targets.
Trains and mentors subordinates on financial analyses and profitability tips for the restaurant.
Develops store CAPEX requests and is the principle interface with all vendors.

Operations

Ensures that facilities and equipment are maintained to Company standards.
Monitors inventory, food preparation and order fulfillment daily to ensure adherence to Company standards
Establishes restaurant speed with service (SWS) targets, monitors performance and resolves bottlenecks to achieve SWS goals.
Oversees development and revision of weekly management and crew schedules.

Human Resources

Directs all restaurant level HR activity including:
Personal accountability for crew hiring decisions
Learning Zone planning and execution
Performance management
Compensation
Employee relations issues up to and including termination
Provides hands-on training for management staff in Learning Zone and develops all Shift Managers and Assistant General Managers to assume higher level responsibilities.
Develops and monitors staffing plans and directs crew sourcing activities.
Manages the work environment on all shifts to ensure fair and equitable employee treatment, as well as adherence to all Company, state and federal workplace regulations.

Success Measures

Achievement of restaurant annual operating plan
Margin improvement over previous year sales growth
Weekly/Period restaurant performance in sales, labor, ICOS and controllables
PRC results and OSAT scores
Learning Zone certification levels, crew turnover and staffing levels

Knowledge and Skill Requirements

Delivers Excellence in Customer Service
Is fully aware of customer needs and ensures that they receive quality products and service. Ensures work is to the correct standard. Possesses extremely high standards of product quality and speed with service and constantly monitors performance against those standards. Possesses a strong eye for detail and cleanliness. Presents a positive image through tidy and professional appearance of self and other employees. Interacts with customers in a highly effective and proactive manner. Consistently seeks to improve the customer experience. Demonstrates and emphasizes to others the importance of a winning customer experience. Uses customer feedback tools and techniques in making decisions and improving restaurant performance.

Team Leadership
Supervises others and efficiently coordinates their work. Delegates tasks to the most appropriate member of staff. Is able to remain in control in difficult situations. Provides clear direction and authority. Gets involved in a hands-on manner and leads by example. Is assertive. Communicates restaurant goals and a motivating vision; links individual performance to achieving restaurant goals. Demonstrates principled leadership and sound business ethics; stands up for what’s right. Celebrates achievements; recognizes and rewards others; generates pride and commitment. Regularly coaches staff to drive performance against objectives; provides ongoing, constructive feedback. Demonstrates passion, enthusiasm and intensity in work; is a role model.

Business Savvy
Identifies problems quickly; assertively develops and implements solutions; manages restaurant flow to ensure customer satisfaction. Focuses the team on critical business issues; plans, organizes and delegates work for peak efficiency. Ensures understanding and use of available business tools by appropriate team members. Accurately analyzes financial data; identifies trends and takes appropriate action; follows-up to ensure 100% implementation. Understands key business drivers and uses this knowledge to build sales and achieve margin targets.

Team Development
Identifies appropriate staff development needs and action plans and ensures time is available for crew development. Is tenacious in ensuring that all employees receive the opportunity to learn and demonstrate new skills. Transfers own knowledge to others by clearly demonstrating procedures, maintaining high standards and walking the talk. Provides resources for development, follows up and gives positive, direct feedback. Provides ongoing coaching and feedback as well as periodic formal assessment of progress.

Restaurant Operations
Technically proficient in all aspects of food preparation, production and delivery. Displays detailed knowledge of all key food handling/food safety procedures. Familiar with basic restaurant equipment troubleshooting. Displays detailed knowledge of all company product standards.

Educational Attainment/Experience Requirements
High school diploma or GED.
Supervisory experience in either a food service or retail environment
Demonstrates ability to maintain financial controls and coach and train hourly employees.
Proven ability to drive customer satisfaction, financial performance and employee satisfaction.

Disclaimer

The list of requirements, duties and responsibilities is not exhaustive but is merely the most accurate list for the current job. The Company reserves the right to revise the job description and to require that other tasks be performed when the circumstances of the job change (for example, emergencies, changes in personnel, workload or technical development).

Quick Apply

Refine Your Search

customer success jobs in altoona, pa

Restaurant General Manager

Muni-Link- Product Manager - Utility Billing Software

CDL-A Delivery Truck Driver (Full Time)

Implementation Specialist II

Associate Restaurant Manager

Produce Department Manager

Senior Supplier Quality Engineer

Outside Sales Consultant

Floater Pharmacist

Generator Technician, Service Operations

Implementation Specialist II - Intermediate

Fire Sprinkler Inspector - Central PA

install and repair fiber technician

Territory Manager - HVAC Distribution

Sales and Service Coordinator

Registered Nurse (RN)

Control Systems Project Engineer I

Sales/Design Consultant

In-Home Sales Representative

Sales and Operations Management Trainee

I want to receive the latest job alert for customer success in altoona, pa

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