Top 2 Hampton inn Jobs in Altoona, Ia

Hotel Guest Service Supervisor
Hampton Inn —West Des Moines, IA
- Full-time
- Mid-level
- Hotel
- Ability to lift 50 pounds
- Paid training
- Dental insurance
Quick Apply
10d
Breakfast Attendant
Hampton by Hilton —Urbandale, IA
- $12 - $14 an hour
- Part-time
- Serving
- No experience needed
- In-person
- Employee discount
- Flexible schedule
Quick Apply
13d

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Breakfast Attendant
LVSM HOLDINGS LLC —Altoona, IA
Previous experience in the hospitality industry, preferably within a similar role. You should also be able to address customers' queries and complaints in a…
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Breakfast Attendant
Hampton by Hilton —Urbandale, IA
This candidate will also be responsible for cleaning breakfast area and lobby.no experience required we will train candidate.
$12 - $14 an hour
Quick Apply
13d

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Assistant Housekeeping Supervisor
Hampton Inn by Hilton Heath-Newark —Heath, OH
Annual budget and monitors dept. performance as compared to the budget, Manages according to established company procedures, Monitors & maintains levels of…
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Laundry Attendant
Hampton Inn Columbus/Easton —Columbus, OH
Position Summary: The Laundry Attendant is responsible for ensuring the cleanliness and organization of all hotel linens and guest items, playing a key role in…
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Hotel Guest Service Supervisor

Hampton Inn -
West Des Moines, IA

Quick Apply

Job Details

Full-time
10 days ago

Benefits

Paid training
Dental insurance
401(k)
Paid time off
Vision insurance
Referral program

Qualifications

Physical security
Visitor query response
Staff supervision
Hotel and accommodations payment processing
Sales revenue Forecasting
Sales reporting
Fire safety
Hotel policy compliance
Phone communication
Inventory records
Night audit
Greeting customers
Answering guest questions
Mail distribution
Mid-level
Phone call screening
Data summary reports
Hotel public area cleaning
Hotel room assignment management
Making change
Accounting data entry
Mail management
Hotel emergency procedures
Telephone systems
Mail processing
Deposits
Hotel and accommodations guest complaints handling
Hotel daily report preparation
Faxing
Suggestive selling

Full Job Description

What we offer:

Health, Dental, Vision and other benefits available after 60 days
DailyPay
401k
Paid Training
Paid PTO
Referral program
Discounts at all Kinseth Hotel Corporation hotels and restaurants

SUMMARY

Provides customer service to guests of hotel by performing the following duties.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

Greets, registers, suggestively sells hotel rooms, issues room keys, assigns rooms to guests and sets wake up calls in a efficient, warm and friendly manner.
Ensures guest safety by following established security procedures including fire/tornado procedures, key security and guest privacy.
Date stamps, sorts, and racks incoming mail, faxes and messages.
Manages the hotel reservation system including inventory, rates, data base, system security, reservations, advanced payments, group reservations, VIP special services, pre-blocking rooms, close out dates, communication of fill dates and system backup.
Records and communicates guest special requests and problems to appropriate department and ensures they are addressed in a timely and acceptable manner.
Answers inquiries pertaining to hotel services; registration of guests; and local attractions and provides travel directions.
Accurately checks out guests and communicates departures with housekeeping staff.
Accurately computes bill, collects payment, makes change for guests and makes deposits according to KHC cash handling procedures.
Makes, confirms and cancels reservations via telephone, computer and in writing.
Answers and routes internal and external phone calls in an articulate, friendly manner using prescribed procedures.
Posts charges such as room, food, liquor, or telephone, to ledger.
Monitors night audit for accuracy, folios, makes assessments on open balances without approved credit and takes appropriate action. Plans and forecasts weekly room sales and prepares month end reports on city ledger and guest trays.
Deposits guests' valuables in hotel safe or safe deposit box.
Maintains the shift-to-shift log accurately to ensure proper communication between shifts is maintained.
Required to monitor and maintain front desk coverage at 100% and cover shifts if needed, including audit.
Maintains the cleanliness and organization of the hotel lobby and front desk area.

KHC POLICIES: Responsible for following all KHC policies and procedures as set forth in the KHC handbook, KHC Front Desk Procedure Manual and property specific guidelines/standards. These policies include dress code, safety and performance standards. Employees must also maintain a professional image and report to work as scheduled.

SUPERVISORY RESPONSIBILITIES: This position will oversee approximately 1-5 employees and report directly to the Guest Service Manager or General Manager.

PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. All employees must follow proper safety precautions at all times to avoid injuries.

While performing the duties of this job, the employee is regularly required to stand; use hands to finger, handle, or feel; and talk or hear. The employee frequently is required to walk and reach with hands and arms. The employee is occasionally required to sit; climb or balance; stoop, kneel, crouch, or crawl; or smell. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.

Brand: Hampton Inn
Address: 6160 Mills Civic Pkwy West Des Moines, IA - 50266
Property Description: 112 Hampton Inn
Property Number: 112

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hampton inn jobs in altoona, ia

Hotel Guest Service Supervisor

Breakfast Attendant

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