Part-Time Apple Technical Support & Sales Specialist
MacMan is looking for a customer-focused Apple Technical Support & Sales Specialist to join our team. This is a frontline technical support position for someone who understands Apple products, enjoys troubleshooting technology, and can communicate clearly with customers.
The right candidate will work directly with customers to identify problems with their Mac, iPhone, iPad, and other Apple devices. They will ask the right questions, perform initial troubleshooting, and help determine whether the customer needs one-on-one support, additional training, or to have their device checked in for service.
This is not solely a sales position. It combines Apple product sales, customer service, technical troubleshooting, service intake, and one-on-one customer support.
Whether you have professional technology experience, have repaired or built computers, regularly help others solve technical problems, or have developed strong Apple knowledge through personal experience, we would like to hear from you.
About the Position
As an Apple Technical Support & Sales Specialist, you will often be the first person a customer speaks with when they have a technology problem. You will listen to the customer, evaluate the situation, document the issue, and help determine the most appropriate next step.
Some problems may be resolved through basic troubleshooting or one-on-one support. Other devices may need to be checked in for further diagnosis or repair by a service technician. Your ability to gather accurate information and explain the process clearly will be an important part of the customer experience.
You will also help customers select and purchase Macs, iPads, iPhones, accessories, AppleCare, and other products and services based on their needs.
Responsibilities
Responsibilities may include:
- Greeting customers and learning what assistance they need
- Providing frontline technical support for Mac, iPhone, iPad, Apple Watch, and other Apple products
- Asking questions and performing initial troubleshooting to better understand technical problems
- Determining whether an issue may be resolved through one-on-one support, training, software troubleshooting, or service check-in
- Checking in computers, phones, tablets, and other devices for service
- Accurately documenting customer concerns, device conditions, passwords, symptoms, and troubleshooting steps
- Creating and updating sales and service tickets
- Helping customers with device setup, Apple Account questions, software updates, backups, email, printing, networking, and other common technology needs
- Providing one-on-one iOS and macOS support
- Explaining technical information in a way customers can understand
- Helping customers choose the right Mac, iPad, iPhone, accessories, AppleCare, and MacMan services
- Learning and explaining MacMan’s products, support options, and service processes
- Following up with customers regarding sales and service needs
- Assisting with merchandising and maintaining a clean, organized, and professional store
- Collaborating with sales and service team members to provide a consistent customer experience
Required Qualifications
The ideal candidate must:
- Have a strong working knowledge of Apple products and the Apple ecosystem
- Be comfortable using macOS, iOS, iPadOS, iCloud, Apple Accounts, and common Apple applications and services
- Enjoy troubleshooting technology and helping people solve problems
- Be able to listen carefully and ask effective troubleshooting questions
- Communicate technical information clearly and patiently
- Be comfortable working directly with customers in person and by phone
- Be dependable, organized, motivated, and willing to learn
- Be able to accurately document customer concerns and technical information
- Work well independently and as part of a team
- Maintain a professional and positive attitude, even when assisting frustrated customers
Helpful Experience
Experience in any of the following areas is helpful:
- Apple product sales or support
- Computer, smartphone, or tablet troubleshooting
- Computer or phone repair
- Building, upgrading, or repairing computers
- Help desk or technical support
- Customer service or retail sales
- Device setup and data migration
- Software installation and troubleshooting
- Email, printing, networking, backup, and cloud services
- Helping customers or family members learn how to use technology
- Diagnosing problems and determining when a device requires professional repair
Professional repair experience is helpful but is not required. However, candidates should already have a solid understanding of Apple devices and be comfortable troubleshooting common technology problems.
Training Provided
MacMan provides on-the-job training, including:
- MacMan’s customer service and sales processes
- Frontline troubleshooting and technical triage
- Service check-in procedures
- Documenting technical problems and customer concerns
- One-on-one support procedures
- Apple product and service education
- Point-of-sale and service ticket systems
- Ongoing product, sales, and technical training
Who May Be a Great Fit
This position may be a good fit for someone who:
- Is known as the person friends and family call when they have technology problems
- Enjoys figuring out why something is not working
- Has experience repairing, upgrading, or building computers
- Has worked in technology sales, customer service, technical support, or device repair
- Enjoys both technology and working directly with people
- Wants to continue developing their Apple troubleshooting and customer support skills
- Is looking for a part-time technology position with a locally owned company
At MacMan, we value technical curiosity, a strong work ethic, excellent communication, and a genuine desire to make technology easier for our customers.
If you understand Apple technology, enjoy solving problems, and want to help customers get the right support, we encourage you to apply.
Pay: $13.00 - $16.00 per hour
Benefits:
- Employee discount
- Flexible schedule
Application Question(s):
- How many years of experience do you have troubleshooting or supporting Mac computers, iPhones, iPads, or other Apple devices?
- A customer brings in a Mac or iPhone and says, “It isn’t working.” Briefly explain the questions you would ask and the steps you would take to determine whether the problem could be resolved through basic troubleshooting, one-on-one support, or checking the device in for service.
- Please describe any experience you have in the following areas: customer service, retail sales, technical support, computer or phone repair, building or upgrading computers, device setup, or helping others learn how to use technology.
- You should hire me because...
- What color is the banana?
Ability to Commute:
- Eau Claire, WI 54701 (Preferred)
Work Location: In person
