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Customer Advocate I

Health Care Service Corporation -
Houston, TX

Apply Now

Job Details

Full-time
$17.75 - $28.39 an hour
3 days ago

Benefits

Paid holidays
Health insurance
Dental insurance
Paid time off
Work from home
Vision insurance
Opportunities for advancement

Qualifications

Phone communication
High school diploma or GED

Full Job Description

Becoming a Customer Advocate with HCSC is a great opportunity to positively impact the members and physicians we serve. Your voice will be the one they turn to for support and you’ll learn what it means to be trusted and respected. You’ll be stationed at one of our on-site call centers where your talents can be best utilized and appreciated.

This is a chance to put your people skills to good use. Customer Advocates do more than answer questions, they help members feel safe and taken care of, and they help physicians feel confident. You can also be part of our volunteer program and make a real impact on the communities we serve. Joining us also means you earn our Total Rewards benefits while experiencing plenty of ways to grow at a company that’s innovating and improving the health care industry.

Customer Advocate
Houston, TX
Regular
$17.75 - $28.39

Success Profile

We’re looking for passionate Customer Advocates with the following traits:

Collaborative
Patient
Communicator
Good listener
Problem-solver
Detail-oriented

Total Rewards

We offer a comprehensive Total Rewards package to keep your life moving in the right direction.

Medical, Dental and Vision

Variety of health plans to meet every employee’s needs.
Work-Life Flexibility

Nine corporate holidays, paid sick and wellness days, and accrued PTO.
Retirement Plans

Secure your future with plans that include employer match and pension.
Wellness

Optimize your physical and mental well-being.
Career Growth
and Development

We are committed to investing in our people.

Customer Advocate I

Houston, TX Full time 07/24/2026 R0054734 Compensation: $17.75 - $28.39

At HCSC, our employees are the cornerstone of our business and the foundation to our success. We empower employees with curated development plans that foster growth and promote rewarding, fulfilling careers.

Join HCSC and be part of a purpose-driven company that will invest in your professional development.

Under supervision, this position is responsible for working on the phone all day in a call center to assist members and physicians by responding to telephone and written inquiries in a prompt, accurate and objective manner. Duties include: conducting research; spends approximately 85% of the scheduled time on the phone according to business need.

JOB REQUIREMENTS:

High school diploma OR GED.
6 months customer service experience OR 6 months experience in an office environment.
Data entry and/or typing experience.
Interpersonal, verbal and written communication skills.
Analytical and organizational skills and independent decision making skills.
Ability to spend approximately 90% of the scheduled time on the phone according to business needs and sit for long periods of time with scheduled breaks.

PREFERRED JOB REQUIREMENTS:

9 months customer service experience.
Experience working with various lines of business, i.e. CDHP, Medicare, Wellness, and Disease Management.
Knowledge of medical terminology and anatomy.
Proven ability to learn quickly and adapt to change.
Referral preference given to applicants able to take and meet testing criteria.

Additional Note:

This role will start onsite in our Houston office. After 12- 15 weeks of training the role will move to work from home. The work schedule will fall within Monday - Friday 8am-5pm.

Compensation: $17.75 - $28.39

Exact compensation may vary based on skills, experience, and location

HCSC Employment Statement:

We are an Equal Opportunity Employment employer dedicated to providing a welcoming environment where the unique differences of our employees are respected and valued. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other legally protected characteristics.

To learn more about available benefits, please visit https://careers.hcsc.com/totalrewards( opens in new window)

Culture

Life at HCSC

Support the organization’s strategic goals, fostering an environment that encourages growth, innovation, and individual development

Company commitment to employee well-being

Career advancement opportunities, work-life balance initiatives diversity and inclusion efforts, perks such as professional development opportunities, and corporate social responsibility via Blue Corps and Blue Door

Create a sense of purpose and fulfillment

Supportive work environment; collaborative team dynamics

Apply Now

Refine Your Search

customer service associate i jobs in alvin, tx

Customer Advocate I

Customer Service Associate I

Customer Service Associate I

Customer Service I

Customer Service Representative I - Houston, TX

Bilingual Patient Engagement Associate I

SALES SUPPORT SPECIALIST I

Supervisor, Customer Complaints and Resolution (Night Shift - 1:00pm - 10:00pm Required)

Call Center Team Lead I

Account/Project Support Specialist I

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Success Profile

Total Rewards

Medical, Dental and Vision

Work-Life Flexibility

Retirement Plans

Wellness

Career Growth
and Development

Customer Advocate I

Life at HCSC

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Success Profile

Total Rewards

Medical, Dental and Vision

Work-Life Flexibility

Retirement Plans

Wellness

Career Growth and Development

Customer Advocate I

Life at HCSC

Career Growth
and Development