JOB TITLE: Product Specialist
DEPARTMENT: Engineering
REPORTS TO: Engineering Manager
CLASSIFICATION: Exempt
Position Summary
The Product Specialist serves as the technical expert for assigned products, supporting design, performance, and lifecycle management. This role bridges engineering, operations, and sales teams to ensure products are technically sound, manufacturable, and aligned with customer requirements.
Key Responsibilities:
Technical Product Ownership
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Serve as the technical subject matter expert for assigned products and systems
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Maintain in-depth knowledge of product design, materials, specifications, and performance requirements
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Partner with sales teams to provide product training, demos, and technical support
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Support product configuration, customization, and application-specific solutions
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Proactively develop new and improved ideas for designated product line
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Responsible for identifying potential markets, customers, or opportunities for growth of product line
Engineering & Development Support
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Work with engineering teams on product design, validation, and continuous improvement initiatives
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Assist in reviewing drawings, specifications, and engineering change requests (ECRs)
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Support testing, troubleshooting, and root cause analysis of product issues
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Participate in product development and new product processes
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Ensure documentation aligns with engineering standards and revisions
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Develop and maintain technical documentation (spec sheets, work instructions, manuals)
Manufacturing & Operations Interface
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Collaborate with operations to ensure manufacturability, quality, and efficiency
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Support implementation of process improvements and cost reduction initiatives
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Assist with resolving production issues related to product design or performance
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Work with quality teams on non-conformances, corrective actions, and continuous improvement
Product Performance & Analysis
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Analyze product performance data, field issues, and customer feedback
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Identify trends and recommend design or process improvements
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Track key product metrics (quality, yield, cost, reliability)
Cross-Functional Collaboration
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Act as a liaison between engineering, sales, quality, and operations
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Provide technical support to internal teams and customers
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Translate complex technical concepts into practical, actionable insights
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Support training for internal teams on product features and applications
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Travel to tradeshows as needed and provide direct customer interactions regarding product
Qualifications:
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Bachelor’s degree in Engineering (Mechanical, Industrial, Manufacturing, or related)
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2–5+ years of experience in engineering, product support, or manufacturing environment
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Strong understanding of engineering principles, materials, and manufacturing processes
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Experience reading and interpreting technical drawings and specifications
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Strong problem-solving and analytical skills
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Effective communication skills across technical and non-technical teams
Preferred Qualifications
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Experience with CAD software (e.g., SolidWorks, AutoCAD)
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Familiarity with WorkWise ERP System
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Experience with Lean manufacturing, Six Sigma, or continuous improvement methodologies
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Knowledge of quality systems (ISO standards, root cause analysis tools, etc.)
Physical Demands and Work Environment:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodation may be provided to enable individuals with disabilities to perform the functions. While performing the duties of this position, the employee is regularly required to talk or listen. The employee frequently is required to use hands or fingers, handle or feel objects, tools, or controls. The employee is occasionally required to stand, walk, sit; and reach with hands and arms. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this position include close vision, distance vision, and the ability to adjust focus. The noise level in the work environment is usually low to moderate.
Note:
This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an “at will” relationship. The role may evolve as the needs of the organization change.
This company is an Equal Opportunity Employer, drug-free workplace, and complies with ADA regulations as applicable.
