The Desk Assistant (DA) serves as the first point of contact for residents, guests, and visitors entering the residence hall. The desk assistant is a student position responsible for maintaining vigilant awareness of activity in the residence halls at night while providing an environment that is welcoming and shows concern for the residents¿ well-being. This position plays a critical role in upholding safety, providing excellent customer service, and supporting the operations of Residential Life through administrative tasks and issue reporting.
Responsibilities
Customer Service Greet everyone who enters the building with a warm, professional demeanor. Provide accurate and helpful information to residents, visitors, and callers. Always maintain a positive attitude and respectful communication style. Uphold community standards and respond to inquiries or concerns with care and urgency.
Administrative Duties Check in and log guests using the StarRez system. Verify resident and guest IDs upon entry into the building. Enforce quiet hours in the lobbies of residence halls. Maintain accurate and timely documentation of visitor check-ins and incidents. Assist with administrative duties as assigned by the Hall Director or professional staff.
Safety & Security Monitor access to the residence hall, ensuring only authorized individuals enter. Report any suspicious activity, policy violations, or facility issues immediately to professional staff or University Police. Remain alert and vigilant during the shift to ensure a secure environment for all residents. Ensure the main entrance doors are closed and always locked and remain unpropped for building security.
Professionalism Arrive to schedule shifts on time and ready to work. Wear appropriate professional attire and your assigned name tag during each shift. Adhere to all University and departmental policies and expectations. Maintain confidentiality of student information in accordance with FERPA guidelines.
Required Qualifications
Must be a currently enrolled student in good academic and conduct standing. Strong interpersonal and communication skills. Ability to use computer systems, including StarRez and other platforms, as trained. Reliable, punctual, and able to work independently. Prior customer service experience is preferred but not required. Availability to work the overnight shift
Required Qualifications
Preferred Qualifications: Must have lived in the residence hall for one year. Must have and maintain a 2.3 cumulative grade point average. Must be in good judicial standing with the university.
Contact Information
For more information or questions about a job posting, please contact the Department of Human Resources by phone at 229-931-2000 or by email at
[email protected] .
For technical support, please call the USG Service Desk at 877-251-2644 or
[email protected] .
USG Core Values
The University System of Georgia is comprised of our 25 institutions of higher education and learning as well as the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards. More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 8.2.18.1.2 and can be found on-line at https://www.usg.edu/policymanual/section8/C224/#p8.2.18_personnel_conduct .
Additionally, USG supports Freedom of Expression as stated in Board Policy 6.5 Freedom of Expression and Academic Freedom found on-line at https://www.usg.edu/policymanual/section6/C2653 .
Conditions of Employment
Offers of employment are contingent upon completion of a background investigation including a criminal background check demonstrating eligibility for employment with Georgia Southwestern State University, as determined by Georgia Southwestern State University in its sole discretion, confirmation of the credentials and employment history reflected in application materials and, if applicable, a satisfactory credit check and drug screen.
Equal Employment Opportunity
Georgia Southwestern State University is an equal opportunity employer. As such, the University takes affirmative action to preclude discrimination in recruiting, transferring, training and terminating of employees because of race, color, creed, age, sex, national origin, veterans status, disability or any other reason in accordance with applicable state and federal statutes, executive orders and other regulations which prohibit discriminatory employment practices.
Other Information
Working Hours
Desk Assistants are required to work scheduled shifts, including evenings, weekends, and campus holidays. This position is specifically for applicants willing to consistently work the late shift from 2:00 AM - 8:00 AM, seven days a week. Please do not apply if you are not available to work these hours throughout the week. Flexibility during peak times (e.g., move-in, homecoming, finals week) is also essential.
