Top 27 Help desk Jobs in Ames Ia

IT Support & User Administrator
Barr-Nunn Transportation LLC —Granger, IA
- Online Application
- Background check
- Mid-level
- Office
- Paid holidays
- Health insurance
Quick Apply
Technology Support Technician
Heartland Area Education Agency —Johnston, IA
- Full-time
- Mid-level
- High school diploma or GED
- Driver's License
IT Technician
Oakland Corporation —Ames, IA
- $55,000 - $75,000 a year
- Full-time
- Hybrid work
- Mid-level
- Windows
- AWS
- Health insurance
- Dental insurance
Quick Apply
Part-time Service Desk Analyst
Solutions Management Group —Ankeny, IA
- Part-time
- Computer science
- Computer Science
- Mid-level
- Paid holidays
- Disability insurance
IT Onsite Technician
Hemmersbach GmbH & Co. KG —Slater, IA
- $55,000 - $57,000 a year
- Full-time
- Mid-level
- Office
- In-person
- Disability insurance
- Health insurance
12d
Senior Professional, IT Site Support
Danfoss —Ames, IA
- Full-time
- Microsoft Outlook
- Mid-level
- Office
Accounting Software Support Representative
Oakland Corporation —Story City, IA
- $60,000 - $75,000 a year
- Full-time
- ERP systems
- Mid-level
- Organizational skills
- Health insurance
- Dental insurance
Quick Apply
8d
Desktop Support Engineer (Dispatch /Part-Time)
Axiom Technologies —Ankeny, IA
- Part-time
- Mid-level
- Communication skills
2d
TOM TAI-E Technician, Mid-West-TAI
Amazon.com Services LLC —Bondurant, IA
- $25.48 - $41.68 an hour
- Full-time
- Computer Science
- Up to 50% travel
- Military
- AD&D insurance
- Health insurance
VFD Technical Support Specialist
ABB Inc. —Ames, IA
- $52,500 - $84,000 a year
- Full-time
- Computer literacy
- English
- Mid-level
- Health savings account
- AD&D insurance
Quick Apply
VFD Support Specialist II
ABB Inc. —Ames, IA
- $58,500 - $93,600 a year
- Full-time
- Hybrid work
- Computer literacy
- English
- Mid-level
- Paid parental leave
- Health savings account
Quick Apply
12d
Seasonal, Operations Technical Specialist (Part Time)
H&R Block —Ames, IA
- Full-time
- Microsoft Outlook
- Mid-level
- Office
- Flexible schedule
Construction Technical Specialist - Autodesk FORMA ( ACC )
MicroCAD Training & Consulting, Inc. —United States
- Full-time
- Remote
- 7 years
- Presentation skills
- Travel
- Health savings account
- Paid holidays
Quick Apply

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Technology Support Technician
Heartland Area Education Agency —Johnston, IA
Must be able to obtain A+ certification within one year of employment and have a current valid driver's license. Supporting software, hardware, and equipment.
IT Support Desk Technician II
HEARTLAND BUSINESS SYSTEMS LLC —West Des Moines, IA
Work with customer’s primary field engineer to perform work on an as needed basis. Bachelor’s degree in a technology-related field. Basic knowledge of Mac OS.
Quick Apply

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Dasco HME LLC —Westerville, OH
Support may include but is not limited to answering questions from associates, partners, and vendors, troubleshooting problems, teaching or instructing…
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Desktop Support Specialist
Proteam Solutions —Columbus, OH
We are seeking a skilled professional to resolve software, hardware, and network issues, offering technical assistance to a diverse range of customers and…
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help desk jobs near ames ia

IT Support & User Administrator

Barr-Nunn Transportation LLC -
Granger, IA

Quick Apply

Job Details

Full-time

Benefits

Paid holidays
Health insurance
Dental insurance
401(k)
Flexible spending account
Paid time off
401(k) matching
Life insurance

Qualifications

Interpersonal skills
Windows
Computer hardware
Desktop administration
VPN

Full Job Description

Barr-Nunn Transportation, a premier truckload carrier in business for over 43 years, is currently seeking an IT Support & User Administrator to join our team!

This position is on-site at our corporate office in Granger, IA, located at 1803 Burr Oak Blvd., Granger, IA 50109. (Position is not remote, in office work is required)

What we offer:

Quarterly bonus program
Health/dental insurance
Life insurance
401K w/matching
Flexible Spending Account
Paid Time Off (up to 2 weeks accrued in the first year of employment)
7 Paid Holidays

Employment contingent on passing a pre-employment physical and drug screens.

Join our team now by completing an online application at https://www.barr-nunn.com/office_listings.asp or calling Reed at (515)999-3160 for more information.

Barr-Nunn is a career destination for passionate and talented people seeking growth and opportunity with an industry leader. Our work environment fosters personal growth and advancement while maintaining safety as our top priority in all our business practices. Our people are passionate about continual learning, display mutual respect and give their best every day. Please see below for job duties.

Main Job Responsibilities

Incident Support: Diagnose and resolve daily hardware, software, network, and peripheral issues for local and remote employees.
Identity & Access Management: Execute user onboarding and offboarding workflows, including account provisioning, group policy/role assignment, and credential management (e.g., Active Directory / Entra ID, Microsoft 365).
Endpoint Management: Deploy, configure, and maintain employee workstations (Windows), mobile devices, and software using endpoint management tools (Intune/MDM).
Hardware Lifecycle: Assist with device imaging, inventory tracking, hardware upgrades, and secure equipment disposal.
New Hire Orientation: Lead weekly/bi-weekly IT orientation sessions for new employees, guiding them through hardware setup, account access, productivity tools, and communication channels.
Cybersecurity Education: Facilitate interactive cybersecurity awareness training (covering phishing identification, password hygiene, safe remote work habits, and social engineering risks).
Documentation & Knowledge Base: Create clear, engaging documentation, quick-reference guides, and short video tutorials for end-user self-service.
Continuous Improvement: Assess user friction points and tech-related support trends to develop proactive training materials that reduce ticket volume.

Education and Experience

1-3 years of experience in an IT help desk, desktop support, or technical support role.
Solid experience supporting Windows OS environments in a corporate setting.
Hands-on familiarity with cloud productivity suites (Microsoft 365).
Understanding of core identity and networking concepts (Active Directory/Entra ID, DNS, DHCP, VPNs, MFA, SSO).

Skills and Personal Characteristics

Exceptional Communication: Clear, warm, and articulate verbal and written communication skills across all levels of the organization.
Empathy & Patience: A service-first mindset that views user mistakes or tech struggles as learning opportunities rather than frustrations.
Adaptability & Creativity: The ability to make security and technology concepts engaging, memorable, and interactive.
Problem-Solving & Resourcefulness: Curiosity to troubleshoot unfamiliar issues paired with sound analytical thinking.

Physical Requirements

Ability to routinely lift computer equipment up to 50 pounds
Ability to assist in lifting or maneuvering computer equipment weighing 51-100 lbs. on occasion

Job Type: Full-time

Benefits:

401(k)
401(k) matching
Dental insurance
Flexible spending account
Health insurance
Life insurance
Paid time off

Experience:

Computer: 2 years (Preferred)

Ability to Commute:

Granger, IA 50109 (Required)

Work Location: In person

Quick Apply

Refine Your Search

help desk jobs in ames ia

IT Support & User Administrator

Technology Support Technician

IT Technician

Part-time Service Desk Analyst

IT Onsite Technician

Senior Professional, IT Site Support

Accounting Software Support Representative

Desktop Support Engineer (Dispatch /Part-Time)

TOM TAI-E Technician, Mid-West-TAI

VFD Technical Support Specialist

VFD Support Specialist II

Seasonal, Operations Technical Specialist (Part Time)

Construction Technical Specialist - Autodesk FORMA ( ACC )

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