SUMMARY:
Performs duties to effectively assist the General Manager with all property operations in accordance with Town Pump and brand operational standards. Model the Hotel Group Mission Statement “Genuine Hospitality from genuine people committed to providing comfort and service.”
ESSENTIAL DUTIES AND RESPONSIBILITIES:
- Interact with guests, co-workers, and management in a courteous, professional manner. Must maintain a high degree of pride in job performance.
- Maintain a business professional image while representing the Company.
- Complete all required company and brand-specific training and/or certifications in a timely manner.
- Model and supervise staff’s guest service and hospitality practices.
- Assist the General Manager with hiring, training, performance management, conflict resolution, discipline, and termination of team members as required.
- Demonstrate and communicate an understanding of profitability.
- Assist the General Manager in daily operations to include but not limited to:
- Balance cash and credit cards before the close of shift.
- Oversee purchasing and maintain inventory control.
- Ensure secure room and master key control at all times.
- Oversee daily and preventive maintenance programs.
- Ensure the property has attractive curb appeal and exterior cleanliness.
- Oversee groups, meetings, and special events to ensure top-level customer service and repeat business.
- Assist in scheduling staff.
- Assist in responding to guest reviews and maintaining online reputation management; assist with sales efforts at the hotel to include outside sales calls, finding sales leads internally as well as externally, attending community events such as Chamber Meetings, and assisting the Regional Director of Sales with ongoing sales efforts.
- Assist in budget planning, marketing, and reporting as required.
- Assist in completing daily parking lot car counts.
- Actively ensuring that the front desk staff are engaging with guests in selling hotel rooms, finding in house leads by having curious conversations with guests, reviewing front desk reports, listening and being observant.
- Report all known issues with services, equipment, and property; ensure work orders are in place.
- Practice safe working conditions for all employees and guests under Occupational Safety and Health Administration guidelines to include Bloodborne Pathogens.
- Maintain familiarity with all emergency procedures regarding accidents, fire, bomb threats, phone, internet, security, and illness of guests.
11. Assumes responsibility in any department where a heavy workload exists.
12. Completes the General Manager’s duties in his/her absence.
13. Maintain a high level of confidentiality of employee, guest, and company information per Town Pump expectations.
NON-ESSENTIAL DUTIES:
1. Complete other tasks as assigned by management.
Qualification Requirements: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
EDUCATION and/or EXPERIENCE:
- Two-year college education, or equivalent experience.
- Experience in hospitality or retail atmosphere preferred.
REQUIRED CERTIFICATES, LICENSES, REGISTRATIONS:
· Valid Driver’s License with acceptable driving record.
OTHER SKILLS and ABILITIES:
- Proficient computer skills and experience in MS Office and other commonly used computer software.
- Experience in cash and credit card handling preferred.
- Ability to lead and develop staff. Demonstrating ability to effectively address undesirable employee conduct through conflict resolution procedures.
- Ability to read, comprehend, and write reports and other business correspondence.
- Ability to effectively present information and respond to questions from groups of managers, clients, guests, and the public.
· Ability to be punctual and work within a flexible work schedule.
PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
· The employee must occasionally lift and/or move up to 15-20 pounds and frequently lift and/or move up to 25 pounds.
· While performing the duties of this job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee is occasionally required to sit; climb, balance, stoop, kneel, crouch, or crawl.
ENVIRONMENTAL DEMANDS:* The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.*
· While performing the duties of this job, the employee is occasionally exposed to outdoor weather conditions; and extreme cold (non-weather).
· Ability to operate a motor vehicle in all types of weather and road conditions.
· The noise level in the work environment is usually moderate.
This position has an initial 365-day (1 year) probationary period.
Disclaimer: The list of requirements, duties, and responsibilities is not exhaustive but is the most accurate list for the current job. Management reserves the right to revise the job description and to require that other tasks be performed when the circumstances of the job change, (for example, in the event of emergencies, or changes in personnel, workload, or technical development).
Pay: $40,000.00 - $45,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- AD&D insurance
- Dental insurance
- Employee assistance program
- Employee discount
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Paid training
- Retirement plan
- Vision insurance
Work Location: In person
