Come join our family at In-N-Out Burger!
We have an excellent opportunity for a temporary assignment as a Relocation Travel Planner in our Irvine, CA* office. The Travel Planner will be part of the Travel Events Department at In-N-Out Burger. This position will report to the Travel Manager will help in the travel coordination of In-N-Out Burger associates who are relocating for the organization.
- This position is full-time temporary, in-office only.
General Responsibilities
- One Year temporary Relocation Travel Planner Assignment
- Ensure all travel bookings (air, hotel, car) are complete, accurate, and compliant with the company relocation travel policies and tiered program guidelines
- Serve as the primary point of contact for all corporate relocation travel-related requests, questions or issues
- Liaison and partner with HR Mobility Team to support relocating Associates and their families
- Use project management tools such as Asana to manage travel requests, track tasks, and maintain organization
- Ability to elevate the relocation experience and improve Associate communication processes
- Proactively monitor trips and provide real-time support. Ability to manage escalations, resolve service issues such as urgent travel changes, disruptions, including delays and cancellations.
- Assist with credit card reconciliations and travel expense management, including hotel pre-payments and rental car direct billing
- Ensure adherence to corporate privacy policies and data confidentiality standards
- Ability to map and apply preferred routing based on Associate needs and company policies
- Maintain strong attention to detail across multi-segment, complex relocation itineraries
- Ability to collaborate effectively and maintain professional working relationships
- Ability to handle stressful situations with professionalism
Ability to take the initiative and complete all assigned tasks and responsibilities as directed
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Work Schedule
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Temporary assignment | Anticipated work dates: one year assignment*
- Full-time, Hourly Non-Exempt
- Payrate: $33.00 per hour
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Office Hours in Irvine, CA: Monday-Friday, 8:00 am-5:00 pm
- Department needs may call for occasional overtime
- Occasional on-site presence required at events to support the Travel Events department
- Ability to travel domestically, if requested.
- Temp dates; work duration and hours subject to change
- Benefits: (Available after 6 months to Temporary Associates) to include Medical, Dental, Vision, Life Insurance, FSAs, 401(k)/Profit Sharing Plan, Adoption Assistance, Education Reimbursement, Supplemental Health Plans, and Pet Insurance
Qualifications
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2-5+ years Group travel experience; Corporate travel experience a plus
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Knowledge of airline ticketing rules, exchanges, refunds, MCOs, and voids
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Proficiency in Group Wizard, Concur, Cvent is a plus
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Demonstrated ability to work in a fast-paced environment handling a large daily call volume
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Proven history of providing outstanding customer service while proactively troubleshooting/problem solving
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Excellent written and verbal communication skills; communication with all levels of management
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Able to work on multiple projects simultaneously while remaining organized, efficient and flexible
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Ability to work autonomously/independently yet be an integral part of an overall team environment
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Knowledge of Microsoft office software, including Word and Excel. Online registration systems experience a plus
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High School or GED, Associates or Bachelor's Degree – Preferred
Preferred Qualifications
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Experience using the Sabre GDS system
Specialized Knowledge: Travel Industry, Airport Codes, United States Geography
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ABOUT In-N-Out Burger
In-N-Out Burger was founded in 1948 by Harry and Esther Snyder in Baldwin Park, California, and remains privately owned and operated. Under the direction of the Snyder family, the company has opened restaurants throughout California, Nevada, Arizona, Utah, Texas, Oregon, Washington, Tennessee, Idaho, and Colorado. In-N-Out Burger’s menu has remained the same since 1948, and we have maintained a simple philosophy – serve only the highest quality product, prepare it in a clean and sparkling environment, and serve it in a warm and friendly manner. We have built a reputation for fresh, made-to-order foods prepared and served by friendly, well trained Associates.
In-N-Out Burger offers a competitive salary and comprehensive benefit package. We are an Equal Opportunity Employer by choice. Should there be a need, In-N-Out Burger will provide a reasonable accommodation to complete the interview process upon request.
