Top 42 Help desk Jobs in Anchorage, Ak

Support Engineer
Velonex Technologies —Anchorage, AK
- $28 - $32 an hour
- Full-time
- Google Workspace
- Ability to walk for extended periods
- Office
- Mileage reimbursement
- Health insurance
Quick Apply
11d
Help Desk Technician I
Bowhead —Anchorage, AK
- $34.84 an hour
- Full-time
- Background check
- Computer science
- Computer Science
IT Client Support Specialist 1/2
State of Alaska —Anchorage, AK
- $27.46 - $31.82 an hour
- Multiple hires
- Office
- Driver's License
- Travel
- AD&D insurance
- Paid holidays
11d
Help Desk Technician I
UIC Alaska —Anchorage, AK
- $34.84 an hour
- Full-time
- Background check
- Computer science
- Computer Science
Network Support Technician I (Anchorage, Alaska)
GCI —Anchorage, AK
- Weekends as needed
- Microsoft Excel
- Microsoft Outlook
- Computer Science
IT Client Support Specialist 2
State of Alaska —Anchorage, AK
- $31.54 an hour
- Part-time
- Inventory management
- Computer literacy
- Mid-level
- AD&D insurance
- Paid holidays
11d
Tech Support III
Anchorage School District —Anchorage, AK
- $71,459 - $93,419 a year
- 8 hour shift
- Computer Science
- English
- Mid-level
Service Desk Specialist II
State of Alaska —Anchorage, AK
- $36.36 an hour
- 8 hour shift
- Mid-level
- Office
- 3 years
- Paid holidays
- Disability insurance
1d
Network and Telecommunications Specialist 1
State of Alaska —Anchorage, AK
- $5,836.50 a month
- Full-time
- Computer Science
- Mid-level
- Office
- AD&D insurance
- Paid holidays
11d
IT Support Technician
Alaska Pacific University —Anchorage, AK
- Full-time
- Writing skills
- Mid-level
- Office
Senior Help Desk Technician
UIC Alaska —Anchorage, AK
- $34.84 an hour
- Full-time
- Background check
- Computer science
- Computer Science
IT Support Specialist I
VITUS —Anchorage, AK
- Weekends as needed
- Background check
- Microsoft Outlook
- Office
Quick Apply
22h
Senior Help Desk Technician
C3EL —Anchorage, AK
- 5 years
- High school diploma or GED
- Senior level
Senior Help Desk Technician
Bowhead —Anchorage, AK
- $34.84 an hour
- Full-time
- Background check
- Computer science
- Computer Science
Temporary Tech Support
Anchorage School District —Anchorage, AK
- $19 an hour
- Temporary
- Background check
- English
- Windows
Helpdesk Technician
N C Machinery Co. —Anchorage, AK
- Mid-level
- Office
- SharePoint
- Profit sharing
- AD&D insurance
Quick Apply
Technical Support Specialist
DenaliTEK —Anchorage, AK
- Mid-level
- Windows
- Under 1 year
- Paid holidays
- Health insurance
Quick Apply
System Support Technician (Remote environment)
bp —Anchorage, AK
- Full-time
- Computer science
- Microsoft Excel
- 6 years
Helpdesk Support Technician II
Calista Corporation —Anchorage, AK
- Full-time
- Mid-level
- In-person
- Health insurance
- Dental insurance
Quick Apply
12d
Service Desk Technician I, II
Southcentral Foundation —Anchorage, AK
- $22.99 - $35.10 an hour
- 18 years or older
- Mid-level
- High school diploma or GED
Quick Apply

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Support Engineer

Velonex Technologies
Anchorage, AK

Quick Apply

Job Details

Full-time
$28 - $32 an hour
11 days ago

Benefits

Mileage reimbursement
Health insurance
Dental insurance
401(k)
Paid time off
Vision insurance
401(k) matching
Opportunities for advancement

Qualifications

Non-technical user support
Teamwork
Field service
Server backup and recovery
Microsoft Exchange
Firewall
Driver's License
IT monitoring tools
Email configuration (technical support)
Computer hardware
Desktop (troubleshooting support)
Network monitoring tools
Active Directory management

Full Job Description

Do you thrive in a fast-paced, ever-changing environment where no two days are the same? Are you energized by solving complex technical challenges, working with a wide variety of technologies, and supporting clients across diverse industries? If you're looking for an opportunity to continuously expand your technical expertise while delivering exceptional customer service, we'd love to meet you.

Working in a Managed Services Provider (MSP) environment is both rewarding and challenging. You'll gain hands-on experience with a broad range of technologies, infrastructures, and business environments while collaborating with clients who rely on your expertise to keep their organizations running. Every day presents new opportunities to learn, problem solve and make a meaningful impact.

As a recipient of the “MSP 501 Award from Channel Futures”, we're proud to be recognized as one of the industry's top managed service providers. Join a team that values technical excellence, continuous learning, and outstanding client service.

If you are a skilled Support Engineer, we have a place for you. You will provide technical support for a diverse client base, assisting with computer systems, hardware, software, and network infrastructure—but above all, you'll be helping people. If delivering white-glove service while continuously expanding your IT knowledge is what motivates you, this role is for you.

You'll respond to support requests, perform diagnostics, troubleshoot technical issues, and implement effective solutions both remotely and onsite.

Location Requirements

Candidates must reside within 30 minutes of Anchorage, AK. This position is based in our Anchorage office, with occasional onsite visits to client locations (between Eagle River and Anchorage). A reliable personal vehicle is required (public transportation is not sufficient). Mileage reimbursement is provided.

Key Responsibilities

Provide onsite and remote end-user support.
Manage and support client IT infrastructure, including VMware environments, switches, storage devices, routers, firewalls, servers, workstations, and mobile devices.
Create and maintain technical documentation, procedures, and reports.
Serve as first-level technical support while escalating issues as appropriate.
Participate in after-hours support when required.
Deliver exceptional customer service while effectively managing multiple priorities in a dynamic MSP environment.
Troubleshoot a wide variety of hardware, software, networking, and cloud technologies across multiple client environments.

Minimum Qualifications

Experience supporting Microsoft 365, Microsoft desktop and server operating systems, Microsoft Exchange, Active Directory, IIS, and Terminal Services.
Strong networking knowledge including TCP/IP, DNS, DHCP, routing, VLANs, IPsec and SSL VPNs, firewalls, and wireless networking.
Experience with storage arrays, backup and replication solutions, and monitoring systems.
Strong troubleshooting and problem-solving skills.
Ability to work independently, remain composed under pressure, and communicate effectively with both technical and non-technical users.

Preferred Qualifications

Certifications and/or experience with VMware, Fortinet (FortiGate), Microsoft, and Cisco technologies.
Experience with Trend Micro, Dell servers and storage, Symantec Backup Exec, Enterprise Vault, Veeam, CrashPlan, Google Workspace, and Apple products.
Previous experience working for a Managed Services Provider (MSP) utilizing Remote Monitoring and Management (RMM) tools.
Experience designing and implementing IT solutions tailored to client business needs.
Experience deploying and supporting VMware virtual infrastructure; Hyper-V experience is a plus.
Experience troubleshooting and deploying macOS systems.

Benefits

We believe in investing in our team and providing the support you need to thrive both professionally and personally.

Competitive base salary
Performance-based bonus pool participation
Generous paid time off (PTO)
Comprehensive, high-quality health insurance
401(k) with company matching
Company-paid, approved technical certifications
Ongoing professional development and career growth opportunities
A healthy work-life balance with a flexible, supportive team culture

Physical Requirements

Ability to stand, sit, and walk for extended periods.
Ability to lift, push, or pull up to 40 pounds.

Velonex Technologies fosters an environment that is both challenging and rewarding – fast-paced fun environment with a talented team of smart people who care. Velonex strives to create an atmosphere of teamwork that allows for personal growth and development with a history of great retention and advancement opportunities. We deliver technical excellence manifested in the high quality, reliability, and manageability of client networks.

*EEO Statement*

Velonex Technologies is an equal opportunity employer.

Our Core Values are who we are and in everything we do:

· We serve others

· We are committed to continuous improvement

· We are learners & sharers of knowledge

· We strive for excellence

· We do everything with honesty and integrity

Job Type: Full-time

Pay: $28.00 - $32.00 per hour

Benefits:

401(k)
Dental insurance
Health insurance
Paid time off
Vision insurance

Application Question(s):

Does your resume reflect IT Help Desk experience?
Do you have a valid drivers license and reliable car?
Do you live within 30 mins of Anchorage?

Work Location: In person

Quick Apply

Refine Your Search

help desk jobs in anchorage, ak

Support Engineer

Help Desk Technician I

IT Client Support Specialist 1/2

Help Desk Technician I

Network Support Technician I (Anchorage, Alaska)

IT Client Support Specialist 2

Tech Support III

Service Desk Specialist II

Network and Telecommunications Specialist 1

IT Support Technician

Senior Help Desk Technician

IT Support Specialist I

Senior Help Desk Technician

Senior Help Desk Technician

Temporary Tech Support

Helpdesk Technician

Technical Support Specialist

System Support Technician (Remote environment)

Helpdesk Support Technician II

Service Desk Technician I, II

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