The Department of Military and Veterans Affairs (DMVA), Division of Administrative Services (DAS), IT Section is recruiting for an
IT Client Support Specialist 2!
This position is in the General Government (GGU) bargaining unit at a range 16.
This position is open to Alaska Residents only.
Please check our Definition FAQ to determine if you qualify.
Notice of Work Site: Please note, this position requires full-time on-site work at Joint Base Elmendorf-Richardson to facilitate collaboration with various divisions supported by DAS' IT Section. Remote work may be permitted up to two days a week, subject to the hiring manager’s approval, and successful completion of probation.
Who We Are Looking For:
As a member of the IT team at DMVA's DAS division, your responsibilities include delivering comprehensive end-user and desktop support, managing network services for both local and remote users, and assisting with the planning, setup, configuration, and maintenance of servers, networks, microcomputers, printers, and telecom equipment. You will work under the supervision of the Microcomputer/Network Specialist, ensuring seamless operation and support of IT systems vital to the department's mission.
Our Mission, Our Vision:
The Department of Military and Veterans Affairs is dedicated to deploying motivated, effective professionals to support global, theater, and state initiatives, including disaster response, veteran services, youth education, and leadership development.
Our IT section ensures reliable service delivery by maintaining and updating infrastructure, hardware, and software in compliance with security standards. As an IT Client Support Specialist 2, you play a crucial role in supporting the State Emergency Operations Center and Alaska’s military and veteran communities, contributing directly to the agency’s mission of preparedness, support, and leadership development.
The Benefits to Joining Out Team:
Joining the DMVA IT team offers an exciting opportunity to work under the guidance of the IT Manager, supporting seven diverse divisions with exceptional IT services. The department fosters a culture of self-growth and career advancement through ongoing training and development opportunities. Employees also enjoy benefits such as paid leave, various retirement options, and comprehensive medical, vision, and dental plans, providing a well-rounded support system to thrive both professionally and personally while serving the community.
The Working Environment You Can Expect:
Joining DMVA's IT department offers a unique opportunity to work independently from the statewide OIT, allowing for agile decision-making and tailored solutions that directly support our mission of emergency preparedness and disaster response. Our team values work-life balance with flexible scheduling and fosters a collaborative, open environment with team-building activities and opportunities for feedback. Located on Joint Base Elmendorf/Fort Richardson amidst the scenic Arctic Valley, you'll enjoy access to outdoor trails, on-site cafe, and a no-cost fitness center, promoting a healthy lifestyle while engaging with military personnel and state employees to achieve our shared goals. Our IT team has dedicated time for team-building events, whether it’s a monthly potluck, a virtual game night, or a team outing. We encourage open communication, where team members feel comfortable voicing concerns, giving feedback, and participating in decision-making.
Who We Are Looking For:
In addition to the minimum qualifications, the ideal candidate will possess the following competencies:
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Hardware: Knowledge of specifications, uses, and types of computer or computer-related equipment.
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Operating Systems: Knowledge of computer network, desktop, and mainframe operating systems and their applications.
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Technical Competence: Uses knowledge that is acquired through formal training or extensive on-the-job experience to perform one's job; works with, understands, and evaluates technical information related to the job; advises others on technical issues.
Competency Description
The competency description(s) listed below have been designed to promote a common understanding of the essential elements of the job class. They highlight the more general and customary knowledge, skills, abilities (KSAs), tasks, and behaviors used to describe the competency. They typically list expectations, as opposed to specific tasks, and are to be used only as parameters and guidelines. A competency’s description is not intended to exclusively define every KSA, task, and behavior needed to successfully meet the competency, but rather to provide the manager/agency with a broad reference of options as to how an applicant can meet the job expectation.
To view the general description and example of duties for the position please go to the following link: https://www.governmentjobs.com/careers/Alaska/classspecs
If you can see yourself in this role, we encourage you to apply!
*NOTE * SPECIAL NOTICE - JBER (BASE) ACCESS * NOTE*
The successful applicants must pass a federal background check in order to qualify for military base access, which is required with this position's work location on base. The background check may include fingerprinting. All job offers are conditional pending successful completion of the federal background check and issuance of a Defense Biometrics Identification System (DBIDS) card allowing base access. Also, you must be able to maintain the clearance throughout your employment. If using a private vehicle this will require a valid Alaska Driver License, proof of vehicle insurance, and a valid State of Alaska vehicle registration.
State employees are guests on Joint Base Elmendorf-Richardson; clearance and access are not within the State's control.
Special Note: In addition, in some cases employees must be able to obtain and maintain a Common Access Card (CAC). As part of the examination process, a background check investigation, including a criminal records check, will be conducted. Conviction of a crime will not automatically preclude appointment. The circumstances involved in the conviction will be considered.
Any combination of education and/or experience that provides the applicant with competencies in
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Analytical Thinking/Problem Solving: Uses a logical, systematic, and sequential approach to address problems or opportunities or manage a situation by drawing on one’s knowledge and experience base and calling on other references and resources as necessary.
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Customer Service: Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside State government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.
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Information Assurance: Knowledge of methods and procedures to protect information systems and data by ensuring their availability, authentication, confidentiality, and integrity.
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Technical Problem Solving: Troubleshoots, diagnoses, analyzes, and identifies system malfunctions to determine the source and cause of the problem.
Equivalent to those typically gained by:
Training or experience in some combination of providing customer service response, diagnosis, resolution, and/or escalation of end-user issues with information technology hardware and applications; installing new computers, printers, and other peripheral devices; and/or loading and troubleshooting software and hardware systems, maintaining security software, and configuring network settings for workstations.
Special Note:
“Competencies” means a combination of interrelated knowledge, skills, abilities, and behaviors that enable a person to act effectively in a job or situation.
“Typically gained by” means the prevalent, usual method of gaining the competencies expected for entry into the job.
“Training” means the process of acquiring knowledge and skills through instruction. It includes instruction through formal and informal methods (such as classroom, on-line, self-study, and on-the-job), from accredited and unaccredited sources, and long-duration (such as a post-secondary degree) and short-duration (such as a seminar) programs.
“Professional experience” means work that is creative, analytical, evaluative, and interpretive; requires a range and depth of specialized knowledge of the profession's principles, concepts, theories, and practices; and is performed with the power or right to decide or act according to one's own judgment.
“Progressively responsible” means indicating growth and/or advancement in complexity, difficulty, or level of responsibility.
Please read the information below carefully, this applies to your application submission: Ensure your application meets the minimum qualifications for the job class, carefully review the job description and compare it with your work history, training, education, licenses, and certifications. Highlight relevant experiences and credentials that directly align with the job requirements and organize them clearly in your application to demonstrate your qualifications effectively.
Required documents due at the time of interview:
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If you are a current or former State of Alaska employee, provide your last two (2) performance evaluations or if you have never been employed with the State, please provide three (3) professional letters of recommendation if evaluations are unavailable.
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Three (3) professional references we may contact by phone (must include position titles, and your current supervisor and one former supervisor).
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Only include transcripts if using education to meet minimum requirements.
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Valid Real ID Driver’s License.
Note: You will not need to bring these documents if you have already attached/submitted with your application package.
Special Requirements for the Position:-
The incumbent may be asked to travel to remote areas of the state to support the Departments missions. The incumbent is required to support DMVA missions throughout Alaska, including small villages and towns with no commercial lodging. Incumbent provides support to users/divisions/components at various locations on Joint Base Elmendorf-Richardson which requires driving by car or light truck to many locations on, and off, the 74,000 acre base for support and face to face meetings. They may travel to Juneau, Fairbanks, and other in and out of state locations for support, coordination and training. DMVA is housed on the Joint Base Elmendorf-Richardson military base.
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Civilian workers support the administrative functions of the department, which includes National Guard and Homeland Security, and requires confidentiality and the ability to work in a combined civilian and military work environment.
Bargaining Unit:
If you are a current state employee, please mark the union you are a member of at the time of application. If you are not a current state employee, do not complete this question.
Education:
If post-secondary education is required to meet the minimum qualifications, you must fill in the Education section of the application. If you have not obtained a degree, please indicate the number of units completed. Copies of transcripts are required to verify educational credentials if used to meet the minimum qualifications for a position. Transcripts must be attached at the time of application, submitted to the contact information below, or provided at the time of interview if you are using education to meet the minimum qualifications. If you cannot attach it to your application, email or fax it to the contact provided in the job posting.
Special Instructions for Foreign Education:
Education completed in foreign colleges or universities may be used to meet the above requirements, if applicable. If utilizing this education you must show that the education credentials have been submitted to a private organization that specializes in interpretation of foreign educational credentials and that such education has been deemed to be at least equivalent to that gained in conventional U.S. education programs; or an accredited U.S. state university reports the other institution as one whose transcript is given full value, or full value is given in subject areas applicable to the curricula at the state university. It is your responsibility to provide such evidence when applying.
Note: The State of Alaska does not provide VISA Employer sponsorships.
Work Experience:
If using work experience not already documented in your application, also provide the employer’s name, your job title, dates of employment, and whether full-or part-time. Applications will be reviewed to determine if the responses are supported, and minimum qualifications are clearly met. If they are not, the applicant may not advance to the interview and selection phase of the recruitment.
Note: Attaching a resume or curriculum vitae is not an alternative to filling out the application in its entirety. Noting "see resume or CV" or any similar response on any portion of your application may lead to a determination your application is incomplete and removal from consideration for this job posting.
Multiple Vacancies:
This recruitment may be used for more than one (1) vacancy. The applicant pool acquired during this recruitment may be used for future vacancies for up to ninety (90) days after this recruitment closes. Interested applicants are encouraged to apply to each recruitment notice to ensure consideration for all vacancies.
Application Notice:
You can ONLY apply for this position through the Workplace Alaska website or via hardcopy application. If you accessed this recruitment bulletin through a job search portal such as AlaskaJobs or any other database, you MUST use Workplace Alaska online or hardcopy application to successfully apply. Instructions on how to apply with Workplace Alaska may be found on the Workplace Alaska "How to Apply" webpage, found here:
http://doa.alaska.gov/dop/workplace/help/
EEO Statement:
The State of Alaska complies with Title I of the Americans with Disabilities Act (ADA). Individuals with disabilities, who require accommodation, auxiliary aids or services, or alternative communication formats, please call 1-800-587-0430 or (907) 465-4095 in Juneau or TTY: Alaska Relay 711 or 1-800-770-8973 or correspond with the Division of Personnel & Labor Relations at: P.O. Box 110201, Juneau, AK 99811-0201. The State of Alaska is an equal opportunity employer.
Notice: If you choose to be contacted by email, please ensure your email address is correct on your application and that the spam filter will permit email from the ‘govermentjobs.com’ domains. For information on allowing emails from the ‘governmentjobs.com’ domains, visit the Lost Password Help page located at:
https://www.governmentjobs.com/OnlineApplication/User/ResetPasswordWorkplace Alaska Application Questions & Assistance: Questions regarding application submission or system operation errors should be directed to the Workplace Alaska hotline at 1-800-587-0430 (toll free) or (907) 465-4095 if you are in the Juneau area. Requests for information may also be emailed to: [email protected]
For applicant password assistance please visit: https://www.governmentjobs.com/OnlineApplication/User/ResetPassword
Contact Information: For specific information in reference to the position please contact the hiring manager:
Supervisor: Kevin Gilliland
Network and Telecommunications Specialist 2
Office Phone: 907-428-7235
