Top 25 Desk analyst Jobs in Ankeny, Ia

Service Desk Queue Manager
Info Way Group —Des Moines, IA
- $20 - $22 an hour
- Full-time
- Mid-level
- Office
- Windows
Quick Apply
13d
Part-time Service Desk Analyst
Solutions Management Group —Ankeny, IA
- Part-time
- Computer science
- Computer Science
- Mid-level
- Paid holidays
- Disability insurance
Client Support Desk Analyst
defi AUTO LLC —Des Moines, IA
- $60,000 - $75,000 a year
- Full-time
- Mid-level
- SQL
- Accounting
Quick Apply
12d
Digital Support Analyst
SHAZAM —Des Moines, IA
- $20.80 - $29.80 an hour
- Full-time
- Hybrid work
- Mid-level
- Analysis skills
- US work authorization
- Paid parental leave
- Health savings account
IT Operations Analyst
Casey's —Ankeny, IA
- $61,100 - $80,200 a year
- On call
- Mid-level
- 3 years
- Bachelor's degree
10d
Senior IT Support Analyst - Client Services
Casey's —Ankeny, IA
- $73,000 - $95,900 a year
- Computer science
- Azure
- Computer Science
Service Desk Technician II
The Iowa Clinic —West Des Moines, IA
- Full-time
- Clinic experience
- Mid-level
- Windows
- Profit sharing
- Wellness program
Security Administrator (IT / Security
Premier Credit Union —Des Moines, IA
- $72,000 - $92,000 a year
- Full-time
- Remote
- Mid-level
- 2 years
- Communication skills
- Disability insurance
- Health insurance
Quick Apply
IT Service Desk Queue Specialist
Cognizant —Des Moines, IA
- Full-time
- Hybrid work
- Computer science
- Computer Science
- Mid-level
- Paid parental leave
- Employee stock purchase plan
2d
SOC Analyst I
HEARTLAND BUSINESS SYSTEMS LLC —West Des Moines, IA
- Full-time
- Hybrid work
- Research
- Entry level
- Health savings account
- Retirement plan
Quick Apply
11d
Information Technology Specialist 4 - Performance Management Engineer
State of Iowa —Des Moines, IA
- Full-time
- Hybrid work
- Background check
- Computer Science
- Office
- Paid holidays
- Disability insurance
5d
Service Desk Manager / Lead
Cognizant —Des Moines, IA
- Full-time
- Hybrid work
- Windows
- Senior level
- Leadership
2d
Sr. Security Analyst - I.T.
Baker Group —Ankeny, IA
- Full-time
- Azure
- Computer Science
- 5 years
Quick Apply
Senior Fixed Income and Derivative Portfolio Manager
Federal Home Loan Bank of Des Moines —Des Moines, IA
- $143,596 - $170,521 a year
- Full-time
- Hybrid work
- 7 years
- Office
- Finance
- Paid holidays
- 401(k)
FinOps AI / ML Engineer Assoc Director
Accenture —Des Moines, IA
- $150,900 - $413,600 a year
- Full-time
- Hybrid work
- Azure
- Computer Science
- Sales
- Paid holidays
- Disability insurance
5d
Tier 1 - SOC Analyst
VDA Labs —United States
- $20 - $25 an hour
- 8 hour shift
- Remote
- Background check
- Military
- Communication skills
- Paid training
- Paid holidays
Quick Apply
11d

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Part-time Service Desk Analyst
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Answers incoming phone calls promptly and pleasantly. Associates Degree or Certificate/Diploma in computer science or related field.

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desk analyst jobs near ankeny, ia

Service Desk Queue Manager

Info Way Group -
Des Moines, IA

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Job Details

Full-time | Contract
$20 - $22 an hour
13 days ago

Qualifications

Operational analysis
Teamwork
Interpersonal skills
Incident Escalation
Team development
Incident management operations support
Customer support ticket management
S3
Ticketing system technical support

Full Job Description

Job Summary

We are seeking experienced Service Desk Queue Managers to support service desk operations for the State of Iowa in Des Moines, IA. The ideal candidate will have strong experience managing service desk queues, monitoring ticket volumes, prioritizing incidents and requests, coordinating resources, and ensuring timely resolution of service desk activities.

The candidate should possess strong communication, organizational, customer-service, and problem-solving skills and be comfortable working in an onsite service desk environment.

Key Responsibilities

Monitor and manage daily Service Desk queues and ticket volumes.
Prioritize incidents and service requests based on business impact and urgency.
Ensure tickets are appropriately assigned, tracked, and progressed toward resolution.
Monitor queue performance and identify aging, overdue, or high-priority tickets.
Coordinate with Service Desk analysts and technical support teams to maintain efficient workflow.
Escalate critical or unresolved issues to the appropriate technical teams.
Track service requests and incidents through completion.
Assist with maintaining service-level targets and operational procedures.
Provide status updates and communicate effectively with users and support teams.
Identify recurring issues and opportunities for process improvement.
Support documentation and knowledge-management activities.
Maintain accurate ticket records and ensure appropriate resolution details are documented.
Assist with workload balancing and resource coordination within the Service Desk.
Provide excellent customer service to State of Iowa users.

Required Skills & Qualifications

Experience in Service Desk, Help Desk, IT Support, or IT Service Management environments.
Experience managing or coordinating service desk queues and ticket workflows.
Strong understanding of Incident and Service Request Management.
Experience with ticketing / ITSM tools such as ServiceNow, Remedy, Cherwell, or equivalent.
Strong troubleshooting and problem-solving abilities.
Excellent verbal and written communication skills.
Strong organizational and time-management skills.
Ability to prioritize multiple tickets and competing requests.
Ability to work effectively with technical teams, end users, and stakeholders.
Ability to work onsite in Des Moines, Iowa.

Preferred Skills

ITIL / IT Service Management knowledge.
Experience with SLA monitoring and ticket metrics.
Experience handling escalations and high-priority incidents.
Knowledge of Microsoft Windows, Active Directory, Microsoft 365, and basic networking.
Experience supporting government or enterprise IT environments.
Previous experience working with state or public-sector clients is a plus.

Pay: $20.00 - $22.00 per hour

Application Question(s):

US Citizen or Green Card Holder only
Experience in Service Desk, Help Desk, IT Support, or IT Service Management environments.
Experience with ticketing / ITSM tools such as ServiceNow, Remedy, Cherwell, or equivalent.
Experience managing or coordinating service desk queues and ticket workflows.
Must be willing to work onsite in Des Moines, IA

Work Location: In person

Quick Apply

Refine Your Search

desk analyst jobs in ankeny, ia

Service Desk Queue Manager

Part-time Service Desk Analyst

Client Support Desk Analyst

Digital Support Analyst

IT Operations Analyst

Senior IT Support Analyst - Client Services

Service Desk Technician II

Security Administrator (IT / Security

IT Service Desk Queue Specialist

SOC Analyst I

Information Technology Specialist 4 - Performance Management Engineer

Service Desk Manager / Lead

Sr. Security Analyst - I.T.

Senior Fixed Income and Derivative Portfolio Manager

FinOps AI / ML Engineer Assoc Director

Tier 1 - SOC Analyst

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