Top 22 Dispatcher / operations Jobs in Ankeny Ia

Dispatcher
Seneca Companies, Inc. —Des Moines, IA
- $20 - $23 an hour
- Full-time
- Background check
- Office
- High school diploma or GED
- Wellness program
- Health savings account
Quick Apply
14d
Service Cordinator - CSR
Custom Electrical Services —Clive, IA
- Full-time
- Residential
- Organizational skills
- Communication skills
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SR Route Supervisor
Universal Logistics Holdings —Ankeny, IA
- Full-time
- Dedicated
- Customer service
- Mid-level
- Health insurance
- Dental insurance
Dedicated Final Mile Fleet Manager
TMC Transportation —Des Moines, IA
- $60,000 - $65,000 a year
- Full-time
- Background check
- Mid-level
- Office
- Health insurance
- Dental insurance
1d
Dispatcher
Student Transportation Of America —Johnston, IA
- Weekends as needed
- CPR Certification
- Clean driving record
- Management
- Paid holidays
- Health insurance
Quick Apply
Dedicated Fleet Manager
TMC Transportation —Des Moines, IA
- $50,000 - $55,000 a year
- Full-time
- Background check
- Mid-level
- Office
- Health insurance
- Dental insurance
Quick Apply
4d
Logistics Coordinator
Ruan Transportation Management Systems —Des Moines, IA
- Day shift
- Hybrid work
- Sales
- Office
- High school diploma or GED
- Disability insurance
- Dental insurance
Quick Apply
1d
Dispatcher / Operations Coordinator
Best Portable Toilets —Des Moines, IA
- High school diploma or GED
- Organizational skills
- Leadership
Quick Apply
3d
Dispatch Support Coordinator
Ruan Transportation Management Systems —Ankeny, IA
- 12 hour shift
- Microsoft Outlook
- No high school diploma
- High school diploma or GED
- Disability insurance
- Health insurance
Quick Apply
Dispatcher
OWL Services —Des Moines, IA
- $20 - $23 an hour
- Office
- High school diploma or GED
- Organizational skills
- Wellness program
- Health savings account
Quick Apply
14d
Resource Coordinator/Dispatcher
Terracon —Des Moines, IA
- Bilingual
- Mid-level
- Office
- Paid holidays
- Health insurance
Charter Coordinator
Exec 1 Aviation —Ankeny, IA
- Full-time
- Customer service
- Office
- High school diploma or GED
Quick Apply
17h
Part-Time Dispatch Support Coordinator
Ruan Transportation Management Systems —Ankeny, IA
- 12 hour shift
- Microsoft Outlook
- No high school diploma
- Office
- Disability insurance
- Health insurance
Quick Apply
1d
Manager Trainee
J.B. Hunt —West Des Moines, IA
- Weekends as needed
- Military
- High school diploma or GED
- Bachelor's degree
- Paid parental leave
- Paid holidays
Operations Supervisor
Summit LLC —Waukee, IA
- Full-time
- Bilingual
- Microsoft Outlook
- Mid-level
- Paid holidays
- Health insurance
Quick Apply
Fleet Manager - Solar Transport
Maverik Inc. —Des Moines, IA
- $55,000 - $60,000 a year
- Mid-level
- Office
- Continuous improvement
- Profit sharing
- Health insurance
Quick Apply
Driver Leader
Decker Truck Line, Inc. —West Des Moines, IA
- $55,000 - $70,000 a year
- Full-time
- Management
- Mid-level
- Microsoft Office
- Paid holidays
- Disability insurance
Quick Apply

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Service Cordinator - CSR
Custom Electrical Services —Clive, IA
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dispatcher / operations jobs near ankeny ia

Dispatcher

Seneca Companies, Inc. -
Des Moines, IA

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Job Details

Full-time
$20 - $23 an hour
14 days ago

Benefits

Wellness program
Health savings account
Dental insurance
Flexible spending account
Tuition reimbursement
Paid time off
Employee assistance program
Vision insurance
401(k) matching

Qualifications

High school diploma or GED

Full Job Description

This role is with Seneca Companies Inc., an OWL Services Affiliated Company

OWL Services is the premier sales, installation, program management and service provider to retail, commercial, fleet, aviation and marine, and emergency power generation companies across the U.S.

With 33 offices and distribution centers and more than 1,400 field service professionals, OWL delivers on a service platform that includes construction, compliance and testing, maintenance and repair, modernization and re-imaging, and EV charging solutions to keep businesses and people moving 24 hours a day, 7 days a week, 365 days a year.

OWL Services’ companies have received numerous awards over the years for exemplary customer service. Most recently it was the recipient of EVgo’s Deployment Excellence Award in its first-ever class of awardees in the National EV Charging Recognition Program.

Come join us! For more information visit OWLServices.com and follow us on LinkedIn.

Job Title: Dispatcher

Job Description: Answers calls via phone and email from customers requesting service. Obtains complete and accurate information on problem, location and billing. Creates work orders, gathers proper paperwork, and determines which employees to send on the work order. Schedules all daily work for assigned laborers. Communicates with laborers while they are in the field. Follows up with laborers after each call. Performs the highest level of customer excellence.

What You’ll Do:

60%: Answers customer phone calls and emails during normal working hours. Receive service requests from internal and external customers. Schedules Service Professionals workloads by utilizing GPS and prioritizing calls. Dispatch all calls in a timely manner. Capture all information from customers and create work orders by inputting information into dispatch software. Verify customer credit status (i.e. warranty, COD, Credit Hold) prior to scheduling a service call. Perform the highest level of customer excellence.
15%: Accept/decline all service calls in customer portals. Update customer portals on status of services calls as needed (i.e. Cherwell, Verisae, Service Channel, etc.) for return trips, parts ordered, as well as any other pertinent information that may be needed.
10%: Work with other divisions (Commercial/Construction/GC/Waste/Environmental…etc.) when needed to complete a service call.
10%: Reviews tech assignments, service time, and other transportation data to ensure documentation, evaluate operations, and service improvements. Ensure dispatchers and techs are educated and compliant with all company regulations.
5%: Other duties as assigned.
Working Hazards: Works in a seated position for extended periods of time.
Physical/Mental: Ability to perform light physical work, exerting up to 10 pounds of force on a frequent basis, performing such activities as grasping, lifting, reaching, crouching, and repetitive tasks. Continuous attention to numerical detail. Normal office environment.

What We’re Looking For:

Education: Requires a high school diploma.
Experience: 2-4 years of experience in the field or in a related area.
Licenses/Certifications: None.
Technical Abilities: Familiar with standard concepts, practices, and procedures within a particular field. Experience with Microsoft SharePoint, Microsoft Office Suite of products. Excellent communication skills both verbal and written. Customer service and/or call center experience. Organizational skills and problem solving. Must be able to work on multiple tasks and make quick, smart decisions.
Autonomy/Direction: Relies on limited experience and judgment to plan and accomplish goals. Performs a variety of tasks. Works under general supervision. A certain degree of creativity and latitude is required. Typically reports to a supervisor or manager.
Tools and Equipment: Ability to accomplish the duties described through the use of appropriate computer and general office equipment. Works with typical accounting systems. Works with Microsoft Office 365 and SharePoint.

Why Choose OWL Services?

Competitive Pay
Paid Time Off including Vacation Time, Sick Days, Personal Days, and Holidays
Health, Dental, and Vision Insurance with optional offerings of HSA and FSA
401k with Company Match
Tuition Reimbursement
Free Employee Assistance Program (EAP) and Wellness Program

This job description is intended to describe the general nature and level of work being performed by the person assigned to this position. Principal duties and responsibilities are intended to describe those functions that are essential to the performance of this job, and “other” duties and responsibilities include those that are considered incidental or secondary to the overall purpose of this job.

This job description does not state or imply that the above are the only duties and responsibilities assigned to this position. Employees holding this position will be required to perform any other job-related duties as requested by management. All requirements are subject to possible modification to reasonably accommodate individuals with a disability.

Pay: $20.00 - $23.00 per hour

Ability to Commute:

Des Moines, IA 50313 (Required)

Work Location: In person

Quick Apply

Refine Your Search

dispatcher / operations jobs in ankeny ia

Dispatcher

Service Cordinator - CSR

SR Route Supervisor

Dedicated Final Mile Fleet Manager

Dispatcher

Dedicated Fleet Manager

Logistics Coordinator

Dispatcher / Operations Coordinator

Dispatch Support Coordinator

Dispatcher

Resource Coordinator/Dispatcher

Charter Coordinator

Part-Time Dispatch Support Coordinator

Manager Trainee

Operations Supervisor

Fleet Manager - Solar Transport

Driver Leader

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