Top 37 Help desk support Jobs in Ann Arbor Mi

Technology Support Representative II
Domino's Pizza —Ann Arbor, MI
- From $20 an hour
- Weekends as needed
- Background check
- Mid-level
- Office
- Health savings account
- Paid holidays
Quick Apply
10d
IT Support Assistant (Part-Time)
Canton Township —Plymouth, MI
- From $22.91 an hour
- Part-time
- Background check
- Computer science
- Computer Science
6d
IT Helpdesk Level 1/2
ZOLLER INC. —Ann Arbor, MI
- Full-time
- Mid-level
- Office
- Mentoring
- Paid holidays
- Health insurance
3d
IT Service Desk Technician
OHM Advisors —Ann Arbor, MI
- Full-time
- Office
- Windows
- Conflict management
- Profit sharing
- Wellness program
Quick Apply
IT Support Technician, Assoc I
ITC Holdings Corp. —Novi, MI
- Full-time
- Microsoft Outlook
- Computer Science
- Mid-level
1d
IT Helpdesk
SBT Global, Inc. —Plymouth, MI
- $60,000 - $65,000 a year
- Contract
- 5 years
- English
- Senior level
Quick Apply
IT Help Desk Representative (Part-Time)
Plastipak Careers —Plymouth, MI
- Part-time
- Microsoft Outlook
- Computer literacy
- Windows
- Travel reimbursement
- Profit sharing
Senior Desktop Support Specialist
University of Michigan —Ann Arbor, MI
- $60,000 - $80,000 a year
- Full-time
- Background check
- Laboratory
- Classroom
- Disability insurance
- Health insurance
Desktop Support I
Lake Trust Credit Union —Brighton, MI
- Full-time
- Computer science
- Computer Science
- Bachelor of Science
- Health insurance
- 401(k) matching
10- Month Technical Assistant
Ann Arbor Public Schools —Ann Arbor, MI
- Online Application
- School experience
- Classroom
- Basic math
Help Desk Manager
Busch's Fresh Food Market —Ann Arbor, MI
- $60,000 - $75,000 a year
- On call
- Computer Science
- Research
- Mid-level
- Tuition reimbursement
- 401(k) matching
Quick Apply
11d
Service Desk Technician - #2997
Wade Trim —Taylor, MI
- Full-time
- Hybrid work
- 5 years
- Office
- Windows
- Wellness program
- Disability insurance
Customer Support Liaison
Overhaul Group Inc —Ann Arbor, MI
- Business development
- Analysis skills
- Bachelor's degree
- Health insurance
- Paid time off
Quick Apply
Learner Support Specialist
University of Michigan —Ann Arbor, MI
- $67,000 - $75,000 a year
- Full-time
- Hybrid work
- Background check
- Salesforce
- Mid-level
- Work from home
17h
Dedicated Support Analyst I
LayerCake Technologies —Detroit, MI
- On call
- Office
- Windows
- No travel
- Paid holidays
- Disability insurance
IT Support Specialist II
Niterra North America Inc —Wixom, MI
- $55,000 - $67,000 a year
- Overtime
- Computer literacy
- Mid-level
- Office
- Paid parental leave
- Disability insurance
Quick Apply
IT Support Specialist
NuTelsys —Livonia, MI
- Weekends as needed
- Clean driving record
- Microsoft Excel
- Mid-level
- Profit sharing
- Health insurance
Managed Service Specialist
J.L. Nick & Associates —Ann Arbor, MI
- English
- 1 year
- Communication skills
Quick Apply
Field Technician
Valsoft Corporation —Ann Arbor, MI
- $25 - $30 an hour
- Hybrid work
- Computer Science
- Mid-level
- Travel
- Fuel card
Quick Apply
IT Operations Specialist
Leoni —Farmington Hills, MI
- Hybrid work
- English
- Mid-level
- Bachelor's degree

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help desk support jobs near ann arbor mi

Technology Support Representative II

Domino's Pizza -
Ann Arbor, MI

Quick Apply

Job Details

Full-time
From $20 an hour
10 days ago

Benefits

Health savings account
Paid holidays
Health insurance
Dental insurance
401(k)
Flexible spending account
Tuition reimbursement
Paid time off
Adoption assistance
Parental leave
Employee assistance program
Vision insurance
401(k) matching
Employee discount
Professional development assistance
Life insurance
Referral program
Retirement plan

Qualifications

Interpersonal skills
High school diploma or GED
Bachelor's degree
Attention to detail
Networking equipment (troubleshooting support)
ServiceNow
Typing

Full Job Description

Company Description

Domino’s Pizza, which began in 1960 as a single store location in Ypsilanti, MI, has had a lot to celebrate lately: we’re a reshaped, reenergized brand of honesty, transparency and accountability – not to mention, great food! In the rise to becoming a true technology leader, the brand is now consistently one of the top five companies in online transactions and 65% of our sales in the U.S. are taken through digital channels. The brand continues to ‘deliver the dream’ to local business owners, 90% of which started as delivery drivers and pizza makers in our stores. That’s just the tip of the iceberg…or as we might say, one “slice” of the pie! If this sounds like a brand you’d like to be a part of, consider joining our team!

Job Description

The Technology Support Rep II will be located at the Domino's headquarters in Ann Arbor, MI, providing effective, live Level 1 support for Domino’s In-Store Operators. The Help Desk Representative remotely diagnoses and resolves routine problems including proprietary software, as well as hardware and peripheral equipment (touch screens, phones, printers, etc.) They follow up with our customers to ensure calls are resolved and closed promptly.

Other aspects of the role include:

Keeping thorough documentation of reported issues and steps taken in troubleshooting.
Ongoing training as new technology is implemented throughout the Domino’s brand
Working in our beautiful World Resource Center in Ann Arbor, Michigan.

The first 2-4 weeks of the role will be training and M-F, 9am-6pm EST. Following training, must be open to working nights and weekends! Typical shifts include: 8am-5pm, 9am-6pm, 10am-7pm, 12pm-9pm, 3pm-12am, 5pm-2am, 12am-9am

All day shifts will be on site 4 days per week if working Monday-Thursday. If starting at or after 3pm on site is not required.

Qualifications

What you need to have:

High school diploma required - Bachelor’s degree preferred
Ability to work nights and weekends is a must!
Help Desk Experience and remote support experience preferred
Familiarity with basic networking troubleshooting
Strong detail oriented, communication skills both written and verbal
Typing proficiency, ability to keep up to date and thorough notes while actively troubleshooting an issue.
Strong interpersonal skills, soft skills such as empathy and the ability to speak to folks of widely varying levels of technological skill and knowledge.
Great problem-solving/investigative skills
Ability to multitask
Ability to independently plan, organize and prioritize one’s own activities
Persistent work ethic with a positive, team player mentality

What makes you stand out:

Experience using a Ticketing Management applications (ServiceNow)
2+ Years of Help Desk Experience
SQL Experience (Reading and executing existing queries)
Ability to work on call in a rotation with multiple other technicians

Additional Information

Benefits:

   Paid Holidays and Vacation   
   Medical, Dental & Vision benefits that start on the first day of employment
   No-cost mental health support for employee and dependents
   Childcare tuition discounts
   No-cost fitness, nutrition, and wellness programs 
   Fertility benefits
   Adoption assistance
   401k matching contributions   
   15% off the purchase price of stock   
   Company bonus

Pay: From $20.00 per hour

Benefits:

401(k)
401(k) matching
Dental insurance
Employee assistance program
Employee discount
Flexible spending account
Health insurance
Health savings account
Life insurance
Paid time off
Parental leave
Professional development assistance
Referral program
Retirement plan
Tuition reimbursement
Vision insurance

Education:

High school or equivalent (Required)

Experience:

Help Desk: 1 year (Preferred)

Location:

Ann Arbor, MI 48105 (Required)

Shift availability:

Day Shift (Preferred)
Night Shift (Preferred)
Overnight Shift (Preferred)

Work Location: In person

Quick Apply

Refine Your Search

help desk support jobs in ann arbor mi

Technology Support Representative II

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IT Helpdesk Level 1/2

IT Service Desk Technician

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IT Help Desk Representative (Part-Time)

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Desktop Support I

10- Month Technical Assistant

Help Desk Manager

Service Desk Technician - #2997

Customer Support Liaison

Learner Support Specialist

Dedicated Support Analyst I

IT Support Specialist II

IT Support Specialist

Managed Service Specialist

Field Technician

IT Operations Specialist

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