Top 8 Delivery analyst, infrastructure engineering solutions tier 1 help Jobs in Apopka, Fl

Delivery Analyst, Infrastructure Engineering Solutions - Tier 1 Help Desk
Deloitte —Lake Mary, FL
- Weekends as needed
- Mid-level
- Office
- High school diploma or GED
11d
Delivery Analyst, Training and Design
Deloitte —Lake Mary, FL
- Full-time
- Hybrid work
- Microsoft Word
- Research
- Mid-level
Delivery Analyst, Technical Change Management
Deloitte —Lake Mary, FL
- Full-time
- Hybrid work
- Microsoft Word
- Oracle
- Salesforce
IT Manager-Security Clearance Eligibility Required
AVT Simulation —Orlando, FL
- Full-time
- 7 years
- Computer Science
- Windows
Quick Apply
1d
Public Works Director
TOWN OF OAKLAND —Oakland, FL
- $95,000 - $110,131 a year
- Extended hours
- Background check
- Clean driving record
- Civil engineering
- Paid holidays
- Disability insurance
Commercial Solar Sales Expert
Great American Roofing Company —Orlando, FL
- $280,000 - $420,000 a year
- Part-time
- Bilingual
- Business development
- Mentoring
Quick Apply
2d

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Network Engineer V
TEKsystems —New Albany, OH
Key Traits: Ability to identify gaps and problems, escalate appropriately, communicate effectively across cross-functional teams, understand deployment…
$130 - $145 an hour
3d
Service Engineer
Super Micro Computer —Columbus, OH
Perform onsite and remote troubleshooting of complex Supermicro systems in enterprise data center environments. Coordinate RMA and spare parts logistics.
$79,000 - $87,000 a year

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delivery analyst, infrastructure engineering solutions tier 1 help jobs near apopka, fl

Delivery Analyst, Infrastructure Engineering Solutions - Tier 1 Help Desk

Deloitte -
Lake Mary, FL

Apply Now

Job Details

Full-time
11 days ago

Qualifications

Knowledge management
Incident report management
Employee relationship building
High school diploma or GED
Customer support ticket management
Customer service knowledge base
Ticketing system technical support

Full Job Description

Our Deloitte AI & Engineering team to transform technology platforms, drive innovation, and help make a significant impact on our clients' success. You'll work alongside talented professionals reimagining and reengineering operations and processes that are critical to businesses. Your contributions can help clients improve financial performance, accelerate new digital ventures, and fuel growth through innovation.

Work you'll do

As a Delivery Analyst, Infrastructure Engineering Solutions on the Hybrid Cloud Infrastructure team, you will be responsible for:

Support multiple clients in a fast-paced operations environment
Monitor dashboards and alerting tools, respond to inbound support requests, and follow established procedures, scripts, policies, and knowledge base articles
Create, update, and document tickets for each request, alert, or incident
Troubleshoot common end-user support issues and escalate issues in accordance with defined procedures
Manage multiple screens, applications, and tasks simultaneously while meeting service expectations

A successful candidate would possess these skills:

Ability to work independently and collaborate as part of a team
Effective written and verbal communication skills
Meticulous attention to detail and quality of work product
Ability to build and sustain professional relationships
Ability to lead projects or workstreams
Ability to manage and prioritize multiple tasks in a fast-paced and dynamic environment
Strong interpersonal skills and professional demeanor
Ability to meet deadlines
Ability to provide clear guidance to others

The team

Deloitte's Government & Public Services (GPS) practice - our people, ideas, technology and outcomes - is designed for impact. Serving federal, state, & local government clients as well as public higher education institutions, our team of professionals brings fresh perspective to help clients anticipate disruption, reimagine the possible, and fulfill their mission promise.

Our Hybrid Cloud Infrastructure offering provides specialized engineering capabilities to design, implement, manage, and operate hybrid cloud environments, modernize networks and AI infrastructure from the core to the edge, and incubate new infrastructure and device services to help clients stay ahead with the latest technology advances.

This opportunity sits within our Deloitte US Delivery Center model, which is dedicated to driving impactful business services. It leverages Deloitte's scale and talent, as well as a center delivery model to provide high-quality, cost-effective service with standardized processes and procedures to service businesses across Deloitte.

The Deloitte US Delivery Center has a small-business feel with a big-business impact. With the resources of Deloitte and a community feel, the delivery center model provides high-quality services to our clients. USDC professionals work out of one of our specific delivery center locations, and each location presents dynamic career opportunities for professionals to focus on their work with nominal travel requirements.

Qualifications

Required:

High school diploma
Ability to work 12:00 PM-9:00 PM Eastern Time, Tuesday through Saturday
Experience using a ticketing system and knowledge base tools
Experience in a help desk, service desk, call center, network operations center (NOC), security operations center (SOC), or operations support environment
Experience troubleshooting common end-user support issues
Ability to work in a hybrid model while residing within a commutable distance to Gilbert, Lake Mary, or Mechanicsburg
Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future.

Preferred:

Experience supporting multiple screens, applications, and tasks simultaneously
Experience identifying, documenting, and escalating alerts, requests, or incidents
Experience working in high-volume or time-sensitive support environments
Ability to work weekends or holidays, as needed

#DeloitteNDO

Apply Now

Refine Your Search

delivery analyst, infrastructure engineering solutions tier 1 help jobs in apopka, fl

Delivery Analyst, Infrastructure Engineering Solutions - Tier 1 Help Desk

Delivery Analyst, Training and Design

Delivery Analyst, Technical Change Management

IT Manager-Security Clearance Eligibility Required

Public Works Director

Commercial Solar Sales Expert

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