Top 18 inbound call center representative Jobs in appleton, wi

Contact Center Representative
The Community Blood Center —Appleton, WI
- Full-time
- Communication skills
- Ability to lift 25 pounds
- Entry level
- 403(b) matching
- Health savings account
Quick Apply
Call Center Representative
Alta Resources —Neenah, WI
- Full-time
- Microsoft Outlook
- Sales
- Computer literacy
Quick Apply
Contact Center Representative – Platelets
The Community Blood Center —Appleton, WI
- Full-time
- High school diploma or GED
- Leadership
- Communication skills
- 403(b) matching
- Health savings account
Quick Apply
Consumer Sales Representative-Retail
TDS Telecom —Appleton, WI
- $17.66 - $26.48 an hour
- Overtime
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Paid parental leave
- Paid holidays
2d
Customer Service Representative (Member Services)
John Birch Society —Appleton, WI
- Computer literacy
- Office
- Entry level
Quick Apply
Customer Care Representative
Jewelers Mutual Insurance Company, SI —Neenah, WI
- Microsoft Outlook
- High school diploma or GED
- Typing
- Paid time off
- 401(k) matching
Quick Apply
5d

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Call Center Associate
WINNEBAGO COMMUNITY CREDIT UNION —Oshkosh, WI
Handle inbound and outbound calls with professionalism, enthusiasm, and a customer-first mindset. Demonstrated ability to handle cash transactions or perform…
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Contact Center Representative
Capital Credit Union —Kimberly, WI
Ability to operate a multi-line switchboard and on-line computer terminals accurately and efficiently to process calls and basic member transactions.
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Territory Service Sales Representative - Outbound
Mettler-Toledo, LLC —Columbus, OH
Manage incoming calls from customers related to our service solutions and activity follow-ups. Manage all outbound calls, activities, and sales transactions in…
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Customer Service Representative
Allstate Exteriors —London, OH
In this role, you will engage in both outbound and inbound calls with potential customers, facilitating the scheduling of sales appointments.
$16 - $18 an hour
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Contact Center Representative

The Community Blood Center -
Appleton, WI

Quick Apply

Job Details

Full-time

Benefits

403(b) matching
Health savings account
Paid holidays
Disability insurance
Health insurance
Dental insurance
Paid time off
Employee assistance program
Vision insurance
403(b)
Volunteer time off
Life insurance
Referral program

Qualifications

Customer records maintenance
Record keeping
Confidential information handling
Phone communication

Full Job Description

Make every call count—literally. As a Contact Center Representative, you’ll play a vital role in connecting donors to lifesaving opportunities, serving as the first point of contact for individuals supporting blood donation efforts. In this fast-paced, high-impact role, you’ll manage inbound and outbound communications, schedule appointments, and guide donors through programs, services, and special initiatives with accuracy and care. You’ll collaborate across departments, support team members, and ensure every interaction reflects professionalism, confidentiality, and exceptional service. If you thrive in a detail-oriented environment and want your work to directly contribute to saving lives, this is a meaningful opportunity to make a difference every day.

JOB SUMMARY: Manages inbound and outbound calls, updates donor records, checks voicemails and text messages, and follows established calling procedures. Routes specialized calls to the appropriate departments and promotes programs, services, and special blood needs. Assists donors with the Lifesaver Rewards Program, gift card questions, The Community Blood Center App, and other internal initiatives. Trains team members on program details and supports problem solving.

This position ensures accurate information, excellent donor service, and strong coordination across internal departments. The representative maintains the highest standards of professionalism, accuracy, donor care, and confidentiality while contributing to the overall success of the blood collection operation.

SCHEDULE:

Full-time position, 40 hours/week, working Monday – Friday
Shifts include: 8:00 am – 5:00 pm OR 11:00 am – 8:00 pm

ESSENTIAL DUTIES AND RESPONSIBILITIES (other duties may be assigned):

1. Utilize CRM System to contact existing donors and schedule them in the most convenient locations or mobile blood drives.

2. Achieves individual performance expectations for appointments scheduled, show rate and customer service. Assists in achieving company goals for the fixed sites and mobiles.

3. Maintains standard operating procedure documents and updates as necessary with Team Lead and manager review.

4. Creates follow-up communication for cancelled or rescheduled drives or donor center.

5. Promote and assist donors with the Lifesaver Rewards Program, Gift card questions, The Community Blood Center App and any other internal program. Train team members on program details and problem solving.

6. Use critical thinking to determine appropriate outcome of calls.

7. Provides information as requested; transfer call(s) to the appropriate CBC personnel and maintains high quality customer service.

8. Follows phone scripts as directed and incorporates all the key talking points used for call evaluations during conversations with donors.

9. Conducts special donor recruitment projects at various locations and distributes CBC information and other related duties as requested.

10. Complies with all policies and procedures as outlined in the CBC Employee Handbook, CBC SOPs, or directives upon assignment. Maintains job-related skills by attending team meetings and training sessions and reading publications.

11. Performs other duties as directed.

JOB QUALIFICATION REQUIREMENTS:

This position requires a pleasant and polite telephone manner, must always perform job duties and responsibilities in a professional manner.

Maintain strict confidentiality of CBC and CBC donor information.

High-volume call center experience preferred (outbound experience strongly valued).

Strong communication skills and professional phone presence.

High attention to detail and ability to maintain record accuracy.

Ability to maintain call productivity targets.

Strong multi-tasking and prioritization skills.

Ability to work with confidential information.

Preferred, experience in healthcare, nonprofit, or blood donor services.

Preferred, familiarity with contact management systems and/or call center software.

Employees may occasionally be required to lift objects or materials weighing up to 25 pounds.

BENEFITS AND PERKS:

We take care of our team — from competitive wages and valuable training to comprehensive benefits packages. Depending on hours worked, this position can offer:

Health, vision, and dental insurance coverage

Health Savings Account (HSA)

PTO/Sick Time

Paid holidays

Paid Volunteer Time Off

403(b) retirement savings plan with matching contributions

Employee Assistance Program

Discounted YMCA membership

Disability and life insurance

Employee referral bonuses

Regular employee forums and committees — everyone on our team has a voice!

What are you waiting for? Take the next step. Your work can matter — to you and the community. Apply today!

The Community Blood Center
4406 W. Spencer St.
Appleton, WI 54914
www.communityblood.org
www.facebook.com/cbloodcenter
Community Blood Center, Inc. is an Equal Opportunity Employer M/F/Disability

Quick Apply

Refine Your Search

inbound call center representative jobs in appleton, wi

Contact Center Representative

Call Center Representative

Contact Center Representative – Platelets

Consumer Sales Representative-Retail

Customer Service Representative (Member Services)

Customer Care Representative

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