Top 80 It infrastructure Jobs in Appleton Wi

IT Support Desk Engineer II
HEARTLAND BUSINESS SYSTEMS LLC —Little Chute, WI
- Full-time
- Hybrid work
- Mid-level
- 3 years
- Conflict management
- On-the-job training
Quick Apply
Director of Applications Management
Plexus —Neenah, WI
- $171,300 - $256,900 a year
- Background check
- Inventory management
- Pass drug screening
- Health insurance
- Dental insurance
SYSTEMS ANALYST
Winnebago County —Winnebago County, WI
- $36.43 - $40.49 an hour
- Full-time
- Background check
- Computer Science
- Mid-level
Internal IT Support Engineer III
HEARTLAND BUSINESS SYSTEMS LLC —Little Chute, WI
- Full-time
- Computer science
- 7 years
- Computer Science
Quick Apply
Systems Engineer I
Impact Networking —Appleton, WI
- $75,000 - $90,000 a year
- Full-time
- Computer science
- Azure
- Computer Science
- Paid parental leave
- Paid holidays
8d
System Administrator
CMD CORPORATION —Appleton, WI
- Full-time
- Computer science
- Computer Science
- System design
Quick Apply
OT SYSTEMS ADMINISTRATOR
GALLOWAY COMPANY —Neenah, WI
- Online Application
- Computer Science
- 5 years
- System design
- Employee stock purchase plan
- Disability insurance
Infrastructure Systems Manager
Faith Technologies Inc. —Menasha, WI
- Full-time
- System design
- Continuous improvement
- Travel
Database Administrator
Network Health, Inc —Menasha, WI
- Full-time
- Remote
- Bachelor of Science
- SQL
- Bachelor's degree
Systems Administrator
Endries International, Inc —Brillion, WI
- Full-time
- Mid-level
- 3 years
- Associate's degree
Network Administrator
FyterTech Nonwovens LLC —De Pere, WI
- Weekends as needed
- Computer science
- Microsoft Excel
- Microsoft Outlook
- Opportunities for advancement
Quick Apply
Network Administrator
FyterTech Nonwovens LLC —De Pere, WI
- Weekends as needed
- Computer science
- Microsoft Excel
- Microsoft Outlook
- Opportunities for advancement
Quick Apply
14h
BT System Engineer III
Faith Technologies Inc. —Menasha, WI
- Full-time
- Pass drug screening
- System design
- 8 years
11d
Sr Director - Infrastructure
Oshkosh Corporation —Oshkosh, WI
- $158,600 - $301,400 a year
- Full-time
- Azure
- Computer Science
- 11+ years
- Relocation assistance
6d
IT Manager - Digital Solutions
Pierce Manufacturing —Greenville, WI
- $103,300 - $177,700 a year
- Full-time
- Computer Science
- 5 years
- Master's degree
3d
Network Engineer III
Faith Technologies Inc. —Menasha, WI
- Full-time
- Hybrid work
- Office
- 8 years
- Continuous improvement
IT Technician
M2 Technology Solutions, LLC —Green Bay, WI
- Full-time
- Mid-level
- Windows
- Analysis skills
Quick Apply
Database Administrator
Faith Technologies Inc. —Menasha, WI
- Full-time
- Azure
- Mid-level
- Office
Internal IT Operations Specialist - De Pere, WI
WEL WAREHOUSING INC —De Pere, WI
- Full-time
- Mid-level
- Office
- 3 years
Quick Apply
Sr Network Engineer (Remote - Greenville, WI/Mansfield, OH)
School Specialty LLC —Greenville, WI
- $90,000 - $130,000 a year
- Weekends as needed
- Remote
- Background check
- 7 years
- Pass drug screening
- Paid parental leave
- Health savings account

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IT Support Desk Engineer II

HEARTLAND BUSINESS SYSTEMS LLC -
Little Chute, WI

Quick Apply

Job Details

Full-time

Benefits

On-the-job training

Qualifications

Customer relationship building
iOS support
iOS
Android support
Employee relationship building
Computer management
macOS administration
Windows Server administration
Antivirus software support
Network infrastructure management
Antivirus software
Delegation
IT department experience

Full Job Description

Description:

Position Summary:

This position provides a wide range of IT services from desktop & application support to basic administrative duties for servers, networking, and firewall equipment. This position is part of our managed services team and provides critical IT support for multiple Heartland customers. The ideal candidate will bring a good blend of technical and customer services skills to this fast-paced environment.

Roles and Responsibilities/ Essential Functions:

Respond to auto generated ticket alerts both critical and non-critical.
Monitor and work tickets in ticket system for client submitted requests.
Acknowledge and respond to tickets based on Managed Services SLA.
Be part of a phone call queue for client call in requests.
Review monthly client reports and provide resolutions solutions based on generated reports.
Escalate tickets to internal departments and clients IT departments.
Perform proactive maintenance duties such as switch/firewall/routers upgrades, server patches, workstation patches, firewall rules, etc.
Remote application and hardware support for switches, routers, firewalls, servers, and storage.
Monitor and analyze customer networks, systems, backups, and security appliances.
Work with customer’s primary field engineer to perform work on an as needed basis.
From time to time, project manage internal department initiatives.
Contribute and enhance internal department process/system documentation
Follow policies and procedures on a department and per client basis.
Conduct training of customers or colleagues in both formal and informal environments.
Maintain documentation of customer technical information as it relates to procedures, servers, applications, infrastructure, and remote support instructions.
Be part of an on call after hours/weekend on call rotation every 8-10 weeks(additional compensation).
Minimum of 75% utilization per fiscal year prorated based on start date. These requirements will be balanced against professional development and on the job training. Utilization metrics will be re-evaluated on an annual basis.
Perform other duties, as assigned

Requirements:

Competencies:

Active Listening – Ability to actively attend to, convey, and understand the comments and questions of others.
Adaptability – Ability to adapt to change in the workplace.
Assertiveness – Ability to act in a self-confident manner to facilitate completion of a work assignment or to defend a position or idea.
Conflict Resolution – Ability to deal with others in an antagonistic situation.
Decision Making – Ability to make critical decisions while following company procedures.
Delegating Responsibility – Ability to allocate authority and/or task responsibility to appropriate people.
Honesty / Integrity – Ability to be truthful and be credible in the workplace.
Innovative – ability to look beyond the standard solutions
Problem Solving – Ability to find a solution for or to deal proactively with work-related problems.
Relationship Building – Ability to effectively build relationships with customers and co-workers.
Resource Management – Ability to obtain and appropriate the proper usage of equipment, facilities, materials, as well as personnel.
Strategic Planning – ability to develop a vision for the future and create a culture in which the long-range goals can be achieved.
Time Management – Ability to utilize the available time to organize and complete work within given deadlines.

Required Experience:

3+ years’ experience working in an IT service role, systems administration, and network administration.

Preferred Experience:

5 years’ experience troubleshooting Microsoft Windows endpoints in domain and workgroup environment.
4+ years’ experience working in a customer facing IT service role
Advanced knowledge of the following: Network printing, Antivirus software packages, core server administration within Microsoft Windows Server, Mac OS, Mobile operating systems (apple iOS and Android).
Advanced knowledge of Microsoft Windows Desktop & Server Operating System.

Required Skills, Education and/ or Certifications:

Associate degree in a technology-related field or a combination of education and relevant experience
Customer service-oriented skillset
Advanced knowledge of Microsoft Windows Operating System
Basic knowledge of network printing
Basic knowledge of Antivirus software packages
Basic knowledge of core server administration within Microsoft Windows Server
Basic knowledge of Mac OS
Basic knowledge of mobile operating systems: Apple iOS and Android

Preferred Skills, Education and/ or Certifications:

Bachelor’s degree in a technology-related field.
Three or more of the following certifications: A+, Network +, Server+, Microsoft O365 or Azure certifications, Cisco Certification Technician (CCT)
Advanced knowledge of Cisco, HP, Palo Alto networking infrastructure, ConnectWise Manage and Automate, VMware, vSphere, and LogicMonitor, Veem Backup

Equal Opportunity Employer - Including Disabled and Veterans

#HBS

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Refine Your Search

it infrastructure jobs in appleton wi

IT Support Desk Engineer II

Director of Applications Management

SYSTEMS ANALYST

Internal IT Support Engineer III

Systems Engineer I

System Administrator

OT SYSTEMS ADMINISTRATOR

Infrastructure Systems Manager

Database Administrator

Systems Administrator

Network Administrator

Network Administrator

BT System Engineer III

Sr Director - Infrastructure

IT Manager - Digital Solutions

Network Engineer III

IT Technician

Database Administrator

Internal IT Operations Specialist - De Pere, WI

Sr Network Engineer (Remote - Greenville, WI/Mansfield, OH)

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