Job Title: Operations Assistant (OA)
Pay Range: $24/hr to $27/hr
Location: Eureka (We serve clients within 45 miles of this location)
Counties/Cities frequently served: Humboldt County
Job Status: Part-time
FLSA: FLSA Nonexempt (Non-salary, eligible for overtime)
Benefit Eligibility: Benefits available to employees meeting eligibility requirements under company policy.
Schedule: Part-time (less than 25 hours per week)
Travel Consideration: Moderate travel (20–40%) required, primarily within state/region.
* All required business travel will be reimbursed in accordance with California Labor Code §2802 and company reimbursement policies.
About the company
Advanced Crisis Solutions provides behavior analytic and crisis stabilization services to support people with developmental disabilities, creating sustainable solutions beyond traditional care. We value our team with training, mentorship, and growth opportunities, while fostering a supportive culture of recognition, balance, and mission-driven impact across California.
Position Summary
The Operations Assistant (OA) plays a vital role in supporting the Director of Operations and leadership team to ensure the smooth and efficient functioning of the agency’s daily operations. This position provides critical administrative, organizational, and operational support, including managing employee schedules, maintaining accurate client and staff records, preparing reports, coordinating communications with employees, parents, providers, and leadership, and assisting with office systems and technology. The OA also supports recruitment, training coordination, and process improvements to enhance overall operational efficiency. This role is ideal for a highly organized, detail-oriented professional who thrives in a dynamic environment and contributes to the success of the operations team.
Essential Functions
Professional Conduct & Leadership
- Work independently with strong self-discipline while displaying leadership skills.
- Maintain professionalism and high character, even in challenging environments.
- Positively set limits and follow through with company policies and procedures.
- Demonstrate receptiveness to coaching, feedback, and professional growth.
- Fulfill ACS’s standards and values in all tasks and interactions.
Communication & Collaboration
- Communicate clearly and effectively with clients, supervisors, and team members.
- Interact with clients, providers, employees, and government agencies in a positive, professional manner.
- Collaborate with employees, parents, and outside agencies to support group objectives.
- Exhibit strong social skills to successfully engage with a broad population.
Technical & Administrative Skills
- Demonstrate competency in general math, data entry, and computer skills.
- Use technology effectively, including troubleshooting and producing reports and schedules.
- Maintain accurate records and documentation.
- Remain detail-oriented with strong organizational and multitasking abilities.
- Manage time efficiently to meet deadlines and solve problems quickly.
Compliance & Development
- Follow all company policies, procedures, and safety regulations.
- Participate actively in training sessions and professional development opportunities.
- Provide consistent, professional service to clients, stakeholders, and colleagues.
- Perform assigned duties and responsibilities effectively and reliably.
- Maintains dependable and regular attendance, including availability to work scheduled hours, attend required meetings, and meet the operational needs of the assigned caseload, consistent with applicable leave laws and reasonable accommodation requirements.
Requirements
- Must be 18 years of age or older.
- 1 year of experience managing and working in an office environment
- Any post-offer medical inquiries or screenings will be conducted in compliance with the ADA and California FEHA and will be job-related and consistent with business necessity.
- Background checks will be conducted in compliance with the California Fair Chance Act, including individualized assessment, notice, and opportunity to respond where required.
- Possession of a valid driver’s license with driving record meeting company insurance carrier, fleet eligibility standards and proof of insurance.
- Required certifications will be provided and compensated in accordance with applicable wage and hour laws. Certification status may impact an employee’s ability to work in client homes. (i.e., CPR, PCM, Ukeru, PMO, etc.)
- Must have access to reliable transportation for consistent travel.
- Must be able to travel by car as needed for job duties.
- Regularly use electronic devices such as phones, computers, tablets, or other screens.
- Comply with company dress, hygiene, and professional presentation standards consistent with client safety and workplace professionalism.
Preferred Experience
- 1 year of experience implementing assisting with HR administrative assistant duties
- 1 year of experience managing company data systems and IT-related issues.
- 1 year of experience managing communication systems and maintaining frequent contact with multiple clients and company affiliates, simultaneously completing required job duties.
- 1 year of experience creating and submitting reports to administrative staff.
- Specific technical skills: Microsoft Office Suite (Word, Excel, PowerPoint), Google Workspace / SaaS tools; Data analysis/reporting tools (Excel, Tableau, SQL), Clinical or therapeutic techniques (e.g., ABA therapy methods), CRM / ERP software (Salesforce, SAP), Programming languages (Python, Java, etc.)Equipment operation relevant to the role,
- Specific soft skills: Communication (verbal and written), Collaboration / Teamwork, Problem-Solving / Critical Thinking, Time Management / Prioritization, Adaptability / Flexibility, Empathy / Customer Service Orientation, Leadership / Mentoring
Working Conditions / Physical Demands
This position is primarily office-based, with approximately 85% of time spent in a sedentary work environment. The role involves frequent sitting, typing, and use of standard office equipment, along with occasional standing and walking throughout the workday.
The employee may occasionally be required to lift or carry items up to 20 lbs. (such as files, office supplies, or equipment). More strenuous physical activities, such as lifting over 50 lbs., climbing, crawling, or kneeling, are not typical for this role but may occur infrequently in limited circumstances.
What We Offer to Eligible Employees
Full-time - 30+ hours per week
- Paid Time Off (PTO)
- Up to Thirteen (13) Paid Holidays Per Year, additional holiday for Veterans
- Tuition Assistance & Clinical Supervision (for BCBA certification seekers)
- College Book Reimbursement
- 401(k) 4% Match
- Group Medical, Vision, & Dental Benefits
- Health Savings Account (HSA)
All employees (Part-Time)
- Free Legal Consultation with an Onsite Attorney
- Wellness program/Employee Assistance Program (EAP)
Reasonable Accommodations Statement
We are committed to providing reasonable accommodations to enable qualified individuals with disabilities to perform the essential functions of this role. Each essential duty must be performed satisfactorily, with or without accommodation.
Website: www.advancedcrisissolutions.com
Pay: $24.00 - $27.00 per hour
Benefits:
- Employee assistance program
- Flexible schedule
- Professional development assistance
- Tuition reimbursement
Work Location: In person
