Redwood Coast PACE with Humboldt Senior Resource Center is looking for a full-time Medical Scheduling Supervisor. Redwood Coast PACE — a Program of All-inclusive Care for the Elderly — is a comprehensive health plan for older adults who wish to remain living in their home and community. We provide medical, social, nutritional, rehabilitation, and support services for eligible adults. At Redwood Coast PACE, the goal is to help people stay as healthy and independent as possible. Because their health is monitored on a regular basis, many PACE participants report fewer health crises and better overall health.
The schedule for this position is Monday through Friday, 8 am to 5 pm.
JOB SUMMARY: Under the direction of the Assistant Director of PACE, responsible for oversight of Redwood Coast PACE Medical Scheduling operations, including direct supervision of the Medical Schedulers and Medical Records Coordinator. Responsible for development of policies, procedures, and development of scheduling and records.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
- Develop, implement, and manage efficient scheduling processes for all medical services within the PACE program, including physician appointments, specialist referrals, and ancillary services.
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Oversee a team of medical schedulers, providing direct supervision and performance feedback.
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Collaborate with the Interdisciplinary Team (IDT) to understand participant needs and ensure timely access to necessary care.
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Work with transportation department to coordinate logistics and ensure participants arrive for appointments on time.
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Maintain accurate and up-to-date scheduling records using electronic health record (EHR) systems.
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Monitor key scheduling metrics and identify areas for improvement.
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Develop and implement strategies to address scheduling challenges and bottlenecks.
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Ensure adherence to all regulatory guidelines and best practices for healthcare scheduling.
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Stay up to date on changes to PACE program requirements and adapt scheduling processes accordingly.
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Supervise the daily activities of the medical records department, including filing, coding, retrieval, and release of information.
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Implement and maintain effective systems for medical record storage and retrieval.
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Stay up to date on current regulations and best practices for medical recordkeeping in PACE programs.
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Train and mentor medical records staff on proper procedures and protocols.
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Liaise with other departments, such as nursing and social work, to ensure seamless communication regarding participant medical records.
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Prepare reports and data analysis related to medical records.
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Identify and implement process improvements to enhance efficiency and accuracy in medical recordkeeping.
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Attends all required leadership meetings and trainings.
- Acts in a manner consistent with agency values.
EDUCATION &/or EXPERIENCE:
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Bachelor’s degree with emphasis in healthcare or other related field preferred.
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Two (2) years of experience working in a clinic or health care setting, and at least (1) year supervision experience preferred.
LICENSES OR CERTIFICATES:
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Current CPR and First Aid certification within six (6) months of hire.
PRE-SCREENING REQUIREMENTS:
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Requires clearance of a DOJ and FBI criminal history background check.
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Requires pre-employment physical, and PPD skin test (TB screening).
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COVID-19 and Influenza (flu) vaccines preferred.
JOB SKILLS:
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Demonstrated experience in quality assurance and performance improvement activities.
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Knowledge and experience working with the physical, social, and mental health programs operating within a licensed health facility or clinic.
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Ability to function effectively within a multi-service, community-based nonprofit agency.
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Ability to comply with program requirements and applicable government regulations.
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Sound verbal and written communication skills to convey information effectively. Ability to communicate effectively and openly with other team members on participant’s status and needs.
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Excellent interpersonal skills that result in maintaining a positive attitude, team-building and contribute to effective work relationships, successful negotiation, and conflict resolution with co-workers, management, participants, and community contacts including referral sources.
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Good judgment, resourcefulness, flexibility, and problem-solving skills.
- Ability to work independently and within an Interdisciplinary Team, representing a diverse team of various occupations.
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Strong administrative, organizational, and supervisory skills. Ability to train and delegate responsibilities among employees.
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Ability to work with, supervise, and discipline employees in a team setting.
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Ability to prioritize and complete duties within an agreed upon time frame and adjust personal schedule as required and adapt appropriately to changes in priorities and workload.
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Ability to incorporate an understanding of detailed requirements in work activities. Ability to collect and analyze data.
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Ability to coordinate, advocate, and cooperate with other agencies for seniors with tact and diplomacy.
- Strong basic computer skills (Microsoft Outlook, Word, Power Point, and Excel). Ability to navigate, use, and maintain database software programs. Basic knowledge of web-based applications such as timekeeping, training, and email programs.
SUPERVISORY REQUIREMENTS:
- This position supervises the following employees: Medical Schedulers and Medical Records Coordinator.
- In coordination with Human Resources and other supervisory staff, oversees hiring, orienting, training, evaluating, disciplining, and terminating of specified departmental staff.
PHYSICAL REQUIREMENTS:
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Physical abilities sufficient to move between different staff work areas, communicate with staff and the public, sit for long periods of time, operate a computer for long periods of time, produce reports, talk on the telephone, and travel to other worksites.
The above statements are intended to describe the general nature of work performed. They are not to be considered an exhaustive list of all job tasks performed. The agency reserves the right to change job descriptions, work hours or work sites as required by the program.
The Humboldt Senior Resource Center is a private, non-profit, multi-purpose senior center providing a continuum of social and health related services. The agency currently holds contracts with the California Department of Aging and Area 1 Agency on Aging.
The Humboldt Senior Resource Center is an equal opportunity employer. We will not unlawfully discriminate against qualified applicants or employees with respect to any terms or conditions of employment based on race, color, national origin, ancestry, sex, sexual orientation, age, religion, physical or mental disability, medical condition, pregnancy, breastfeeding, gender identity, marital status, citizenship status, military or veteran status, genetic information, or other basis protected by applicable Federal or State law.
