Top 19 Help desk support Jobs in Arden, Nc

Help Desk Technician
Ingles Markets —Black Mountain, NC
- From $41,990 a year
- Overtime
- Background check
- Customer service
- Computer literacy
- Health savings account
- Health insurance
Quick Apply
IT Support Specialist In-Person Position
Appalachian Mountain Health —Asheville, NC
- $55,000 - $65,000 a year
- On call
- Background check
- Computer science
- Microsoft Outlook
Quick Apply
IT Technician II
U.S. Courts —Asheville, NC
- $54,372 - $88,366 a year
- Email
- Computer science
- Computer Science
- Customer service
- Travel reimbursement
Helpdesk Technician
Ingles Markets —Black Mountain, NC
- Overtime
- Computer literacy
- High school diploma or GED
- Leadership
9d
IT Support Tier I
ACF Technologies, Inc. —Asheville, NC
- $18 - $21 an hour
- On call
- Remote
- Computer science
- Computer Science
- Bachelor of Science
Quick Apply
1d
Software Support Technician (Technical Support / Help Desk)
PowerChurch Software —Asheville, NC
- $21 - $22 an hour
- Overtime
- Computer Science
- Office
- Windows
- Paid holidays
- Health insurance
Quick Apply
1d
Service Desk Agent I
AMERICAN SYSTEMS —Weaverville, NC
- $18.50 - $20.00 an hour
- 8 hour shift
- Microsoft Excel
- Microsoft Outlook
- Writing skills
- Retirement plan
FT IT Field Support Technician I
Haywood Community College —Clyde, NC
- $34,500 - $39,000 a year
- Online Application
- Classroom
- University
- Continuous improvement
- Paid holidays
- Disability insurance
3d
Network & Systems Administrator
Brevard College —Brevard, NC
- Weekends as needed
- Google Workspace
- Mid-level
- Windows
- Tuition reimbursement
Manager IT and Security
Advanced IT Concepts LLC —Mill Spring, NC
- Full-time
- Remote
- Computer Science
- 8 years
- Analysis skills
Senior System Engineer
HCA Healthcare —Asheville, NC
- Full-time
- Analysis skills
- Travel
- Reliable transportation
- Employee stock purchase plan
- Disability insurance
Quick Apply
Epic Healthy Planet Analyst II
Vytwo —United States
- Full-time
- Remote
- 5 years
- Mentoring
- Senior level
Quick Apply

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Help Desk Technician
Ingles Markets —Black Mountain, NC
Answer incoming inquiries from stores and corporate users concerning problems with technical or operational issues. High School diploma, or equivalent.
From $41,990 a year
Quick Apply

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help desk support jobs near arden, nc

Help Desk Technician

Ingles Markets
Black Mountain, NC

Quick Apply

Job Details

Full-time
From $41,990 a year

Benefits

Health savings account
Health insurance
Dental insurance
401(k)
Paid time off
Employee assistance program
Vision insurance
401(k) matching
Life insurance

Qualifications

Computer operation
Phone communication
Customer service
Computer literacy
High school diploma or GED
Desktop applications
Client interaction via phone calls

Full Job Description

The Company

Ingles Markets began in 1963 as a single supermarket and has since grown into a regional grocery store chain with just under 200 retail locations operating in 6 southeastern states, a 1.6-million-square-foot distribution center, two truck fleets, and a milk processing plant. Ingles Markets’ headquarters and distribution center are located just 15 minutes outside of Asheville, NC in the town of Black Mountain.

The Team

We are a lean team that services 27,000 employees across 6 states. We work hard as a collective to ensure everything is accomplished, even if it is not in our job description. While we do take things seriously, we like to have fun while we are doing it, so we can create the most impact and difference in our community.

The Position

The Helpdesk Technician provides support and resolution of store technology and operation problems through direct interaction with Ingles Stores via phone and email. If you are looking for an opportunity to put your computer skills to work, like helping others solve their technology issues, and would like an opportunity to learn, grow, and advance in your career, our IT Department may be the place for you! For associates who truly apply themselves, the leadership and team-building experience you will learn from this position can enhance your candidacy for leadership positions in the future.

Our shifts are Sunday - Wednesday and Wednesday - Saturday. Four-day work week, ten-hour shift. Overtime available.

Key Responsibilities:

Answer incoming inquiries from stores and corporate users concerning problems with technical or operational issues.
Document all tasks received via ITSM/CSM platform.
Troubleshoot and resolve any issue that can be handled in a timely manner.
Answer inquiries concerning store operations.
Escalate issues, as needed.
Follow-up with users to ensure that issues have been resolved satisfactorily.
Verify sales data is received from stores daily.
Perform monthly user audits for store systems.
Additional department duties as directed.

The Ideal Candidate:

High School diploma, or equivalent. Additional technology degree or certification is a plus.
Related helpdesk or IT experience is a plus.
General PC usage knowledge required and intermediate knowledge of Microsoft 365.
Excellent inter-personal skills are necessary, as well as excellent phone and email etiquette, professional written and verbal communication skills.
Ability to multitask and prioritize.
Knowledge of point-of-sale hardware/software is a plus.

Job Type: Full-time

Pay: From $41,990.00 per year

Benefits:

401(k)
401(k) matching
Dental insurance
Employee assistance program
Health insurance
Health savings account
Life insurance
Paid time off
Vision insurance

Education:

High school or equivalent (Required)

Ability to Commute:

Black Mountain, NC 28711 (Required)

Work Location: In person

Quick Apply

Refine Your Search

help desk support jobs in arden, nc

Help Desk Technician

IT Support Specialist In-Person Position

IT Technician II

Helpdesk Technician

IT Support Tier I

Software Support Technician (Technical Support / Help Desk)

Service Desk Agent I

FT IT Field Support Technician I

Network & Systems Administrator

Manager IT and Security

Senior System Engineer

Epic Healthy Planet Analyst II

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