About Capitol Bridge
Founded in 2012, Capitol Bridge is based in Arlington, Virginia and has proven expertise providing independent medical reviews, records/data management services, medical coding, administrative staffing and eligibility reviews.
Capitol Bridge Puerto Rico was founded March 2022 and is located at 699 Industrial Avenue, Isabela PR 00662.
Capitol Bridge Puerto Rico is seeking a highly capable IT Technician to join our team. The IT Technician will provide technical assistance to our staff and duties will include ensuring optimal use of our hardware and software technologies, enhancing system performance, and securing data as well as advising on IT equipment upgrades. This is an on-site position and will include assisting Users with PC related issues and systems access. Work with the Infrastructure Team as needed to strengthen our network. Work with Hardware/Procurement Team to deploy hardware and track on-site company Assets.
This schedule is as follows: Monday-Friday, 8am-5pm EST
Compensation: $20.00 per hour
Location: On-site in Isabela, Puerto Rico
Benefits:
Health Insurance- medical, dental, vision & pharmacy benefits. (Employer contribution included)
Company sponsored Life Insurance.
401K Retirement plan. Company matching included.
Vacation Leave and Sick Leave dictated by PR Labor Law.
Employee Assistance Program
Paid Training
Paid Holidays
Essential Duties and Responsibilities:
Consulting with IT managers and other departments as required.
Providing IT assistance to staff and customers.
Training end-users on hardware functionality and software programs.
Resolving logged errors in a timely manner.
Monitoring hardware, software, and system performance metrics.
Updating computer software. as well as upgrading hardware and systems.
Maintaining databases and ensuring system security.
Documenting processes and performing diagnostic tests.
Keep track of technological advancements and trends in IT support.
Minimum Requirements:
Associate degree in an IT field and/or 2-3 years of experience as an IT support specialist or similar.
Exceptional ability to provide technical support and resolve queries.
In-depth knowledge of computer hardware, software, and networks.
Ability to determine IT needs and train end-users.
Proficiency in IT helpdesk software is preferred.
Experience in documenting processes and monitoring performance metrics.
Advanced knowledge of database maintenance and system security.
Ability to keep up with technical innovation and trends in IT support.
Exceptional interpersonal and communication skills.
Experience with Office 365 and understanding the user accounts, permissions
Experience with active directory (can create new user accounts and manage permissions)
Experience with Outlook and other Microsoft Suite products
Basic knowledge of SharePoint (Ability to manage user permissions and other basic support)
Basic understanding of networking concepts (not looking for an expert) VLANS, DCHP, DNS
Reasonable Accommodation
Capitol Bridge Puerto Rico complies with federal and state disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, or to receive other benefits and privileges of employment, please contact your recruiter.
EEO Statement
Capitol Bridge Puerto Rico is an Equal Opportunity Employer. All employment decisions at Capitol Bridge are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate.
Texting Notice
We communicate with applicants by text in addition to email and phone. If you apply for this position, we may text you about this position, your application for the position, or other things relevant to this job position. If we text you and you no longer want us to text you, you can opt-out at that time.
