Top 16 Remote help desk l2 Jobs in Arizona

Remote - Help Desk L2 Technician
Kates Technology, Inc. —Arizona
- $50,000 - $62,000 a year
- Full-time
- Google Workspace
- Mid-level
- Windows
- Health savings account
- Health insurance
Quick Apply
7d
IT On-Site Support Technician
WSP —Tempe, AZ
- $60,800 - $83,600 a year
- Computer Science
- Writing skills
- Mid-level
- Paid parental leave
- Disability insurance
Help Desk Specialist (level 2)
LESLIES POOLMART INC —Phoenix, AZ
- Microsoft Excel
- Microsoft Outlook
- Mid-level
- Health savings account
- AD&D insurance
Quick Apply
SharePoint Online (SPO) Tier II Technician - Jr.
SPINSYS DINE LLC —Scottsdale, AZ
- Full-time
- Remote
- Computer Science
- 5 years
- Bachelor's degree
- Disability insurance
- Health insurance
Quick Apply
SharePoint Online (SPO) Tier II Technician - Sr.
SPINSYS DINE LLC —Scottsdale, AZ
- Full-time
- Remote
- 7 years
- Computer Science
- Bachelor's degree
- Disability insurance
- Health insurance
Quick Apply
IT Help Desk Specialist II
Spectrum Healthcare —Cottonwood, AZ
- From $24 an hour
- Full-time
- Hybrid work
- 18 years or older
- English
- Clinic experience
Quick Apply
14h
IT Support Specialist - Mesa 2
XNRGY Climate Systems —Mesa, AZ
- Full-time
- Azure
- 5 years
- Office
- Health insurance
- Dental insurance
1d
Desktop Support Specialist - Level II
Gothic Landscape, Inc. —Tempe, AZ
- $30 - $32 an hour
- Weekends as needed
- Computer science
- Mid-level
- Ability to lift 50 pounds
- Paid holidays
- Health insurance
Quick Apply
Technical Support Specialist II
St. Mary's Food Bank —Phoenix, AZ
- From $70,000 a year
- Full-time
- Mid-level
- Travel
- 2 years
- Health savings account
- Paid holidays
Quick Apply
12h
Senior Service Desk Technician (Tier 2 – MSP)
Snap Tech IT, LLC —Tempe, AZ
- $60,000 - $70,000 a year
- Full-time
- Background check
- Mid-level
- Office
- Health savings account
- Health insurance
Quick Apply
5d
Level 2 Support Engineer
All Copy Products —Tempe, AZ
- $25 - $34 an hour
- Microsoft Excel
- Azure
- Microsoft Outlook
- Commuter assistance
- Health savings account
Quick Apply
IT Systems and Applications Specialist (Tier 2)
Innovative Skincare —Mesa, AZ
- Full-time
- Computer science
- Computer Science
- Mid-level
- Health savings account
- Dental insurance
Quick Apply
CAMPUS LAB TECHNICIAN 2026 - 2027 SCHOOL YEAR (2 OPENINGS)
Phoenix Union High School District —Phoenix, AZ
- Research
- Mid-level
- High school diploma or GED
6d
IT Support Technician II
DRB Homes —Tempe, AZ
- Full-time
- Clean driving record
- Microsoft Outlook
- Computer Science
7h
IT Support Technician II (2161)
Drb Homes —Phoenix, AZ
- Full-time
- Clean driving record
- Microsoft Outlook
- Computer Science
8h

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Remote - Help Desk L2 Technician

Kates Technology, Inc.
Arizona

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Job Details

Permanent | Full-time
$50,000 - $62,000 a year
7 days ago

Benefits

Health savings account
Health insurance
Dental insurance
Paid time off
Vision insurance

Qualifications

Desktop computer repair
Customer communication
Laptop (troubleshooting support)
VoIP administration
Windows
Printer (troubleshooting support)
Desktop (troubleshooting support)
Computer management
Customer support ticket management
Networking equipment (troubleshooting support)
Network infrastructure management
Desktop administration
Peripheral hardware support
Ticketing system technical support

Full Job Description

About Us:
We are a dynamic and growing Managed Services Provider (MSP) that delivers top-tier IT solutions to businesses of all sizes. Our Help Desk team supports a wide range of technologies, including laptops and desktops, servers, cloud services, security platforms, network infrastructure, and industry-specific software and hardware. We are seeking a skilled Remote Level 2 Help Desk Support Technician to join our team and provide expert assistance to our clients.

Role Overview:

*** THIS ROLE REQUIRES APPLICANTS TO BE IN ARIZONA TO BE CONSIDERED ***

As a Level 2 IT Support Technician, you will handle L1 and L2 support requests, assist with cloud and security solutions, and assist with more complex IT issues. As you learn our client infrastructure, you will work with technologies like cloud-based productivity suites (O365, Google Workspace), endpoint security platforms, remote monitoring tools, firewalls, VOIP, virtualization environments, and more. This is a fully remote position with no onsite or hardware responsibilities.

Responsibilities:

Handle L1 and L2 support tickets and provide expert-level troubleshooting.
Troubleshoot and maintain Windows 10/11 laptops and desktops.
Administer and support cloud-based email and collaboration platforms.
Provide firewall, VPN, and network support across multiple brands.
Work with remote monitoring and management tools to ensure device health and compliance.
Assist clients with communication platforms and mobile device issues.
Support industry-specific software and hardware, including those for medical, accounting, business management, and more.

What You Need to Succeed:

3+ years in an MSP IT support role is required.
Strong experience with Windows 10/11, Windows Servers, domain management, networking, and end user hardware such as VOIP, printers, scanners, and more.
Ability to work independently and troubleshoot issues efficiently.
Excellent communication skills with a customer-first approach.
Experience with ticketing systems and structured workflows is a must.

Other preferred experience and capabilities:

Autotask PSA, Datto RMM, IT Glue, Kaseya VSA experience.
Active Directory, Veeam, VLANS, Hyper-V, VMWare experience.
IT Professional Certifications.
Meraki and SonicWall VPN troubleshooting.
Entra and SharePoint experience
DUO and O365 user configuration with 2FA.

What We Offer:

Competitive salary based on experience.
Fully remote work environment.
Opportunities for professional development and certifications.
A supportive team that values innovation and growth.

Pay: $50,000.00 - $62,000.00 per year

Benefits:

Dental insurance
Health insurance
Health savings account
Paid time off
Vision insurance

Work Location: Remote

Quick Apply

Refine Your Search

remote help desk l2 jobs in arizona

Remote - Help Desk L2 Technician

IT On-Site Support Technician

Help Desk Specialist (level 2)

SharePoint Online (SPO) Tier II Technician - Jr.

SharePoint Online (SPO) Tier II Technician - Sr.

IT Help Desk Specialist II

IT Support Specialist - Mesa 2

Desktop Support Specialist - Level II

Technical Support Specialist II

Senior Service Desk Technician (Tier 2 – MSP)

Level 2 Support Engineer

IT Systems and Applications Specialist (Tier 2)

CAMPUS LAB TECHNICIAN 2026 - 2027 SCHOOL YEAR (2 OPENINGS)

IT Support Technician II

IT Support Technician II (2161)

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