Top 13 Rv park manager Jobs in Arizona

Contact Center Specialist
Cove Communities —Phoenix, AZ
- Part-time
- Remote
- Word processing
- Analysis skills
- Organizational skills
Quick Apply
3d
Park Manager_ Verde River
Streamside Parks —Camp Verde, AZ
- 5 years
- Driver's License
- Bachelor's degree
Quick Apply
General Manager - Rock Springs RV Resort
CRR Hospitality —Rock Springs, AZ
- Training & development
- Senior level
- Resort
- Paid holidays
- Health insurance
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Code Compliance Manager
City of Apache Junction, AZ —Apache Junction, AZ
- $105,171 - $152,319 a year
- Overtime
- Customer service
- 5 years
- Computer literacy
Contact Center Specialist- Bilingual
Cove Communities —Phoenix, AZ
- Part-time
- Remote
- Bilingual
- Word processing
- Analysis skills
Quick Apply
3d
Ranger
Sun, Inc. —Buckeye, AZ
- $15.15 an hour
- Full-time
- Sales
- Customer service
- Computer literacy
- Paid jury duty
- Paid parental leave
7d
Maintenance Manager - Verde Ranch RV Resort
CRR Hospitality —Camp Verde, AZ
- Weekends as needed
- Carpentry
- Mid-level
- Driver's License
- Paid holidays
- Disability insurance
Quick Apply
Guest Services - Rock Springs RV Resort
CRR Hospitality —Black Canyon City, AZ
- Weekends as needed
- Data entry
- Typing
- Entry level
- Paid holidays
- Health insurance
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Housekeeping Supervisor - Rock Springs RV Resort
CRR Hospitality —Black Canyon City, AZ
- Weekends as needed
- Mid-level
- Budgeting
- Resort
- Paid holidays
- Health insurance
Quick Apply
Housekeeping Public Space - River Sands RV Resort
CRR Hospitality —Ehrenberg, AZ
- $15.15 an hour
- Weekends as needed
- Ability to walk for extended periods
- Office
- Entry level
- Paid holidays
- Health insurance
Quick Apply
Resort Maintenance Technician - Part Time
Sun, Inc. —Casa Grande, AZ
- $16 - $18 an hour
- Part-time
- Customer service
- Computer literacy
- Sanitation
- Paid jury duty
- Paid holidays
Resort Maintenance Technician
Sun, Inc. —Apache Junction, AZ
- $19 - $20 an hour
- Full-time
- Customer service
- Computer literacy
- Sanitation
- Paid jury duty
- Paid parental leave
5d

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Contact Center Specialist

Cove Communities -
Phoenix, AZ

Quick Apply

Job Details

Part-time
3 days ago

Qualifications

Salesforce Service Cloud
Record keeping
Proactive hotel and accommodations guest assistance
Customer relationship building
Email customer support
Phone communication
Word processing
Client inquiry handling
Answering guest questions
Post-sales issue resolution
Cross-selling
Salesforce Cloud
Analysis skills
Customer engagement
Sales management systems proficiency
Organizational skills
Property management systems (PMS)
Lead Tracking
Productivity software
Hotel and accommodations guest issue escalation
Hospitality online booking platforms
Communication skills
Email support
Entry level
Time management
Client interaction via phone calls

Full Job Description

This is a part-time remote position. The Cove Communities Contact Center Specialist (CCS) will interact with Cove’s team members and customers, providing an elevated level of customer support for RV and rental reservations, Cove home sales leads and escalated customer service issues. The CCS must be cross-trained and proficient in all three departments. This position requires a blend of customer service engagement and sales skills, including the ability to review resort site availability, understand reservation requirements, and complete booking using RMS the company’s reservation system. The Contact Center Specialist will support and execute all incoming home sales calls, answer the buyers’ questions about our parks’ amenities, lot fees, age requirements, pet policies, and general community guidelines.

The CCS acts as a concierge and must understand high level information about each of Cove’s communities and resorts to engage with our customers and answer inquiries. Cove’s Contact Center Specialists will be crossed trained and will be able to support all three departments by answering incoming phone calls, email requests, and AI chat bot inquiries. The CCS will work closely with the Marketing Department to support campaigns and flash sales

Primary Duties & Responsibilities

Interact with customers via telephone, email, and online chat, to provide information on Cove’s MH and RV communities and support customers who would like to stay at one of our communities with their purchase.
Provide information to RV and home sale customers.
Input incoming home sales leads to Sales Force and assign the lead to the appropriate sales associate.
Troubleshoot frequent customer service complaints, and if possible, resolve the issue with the guest or escalate the complaint to the proper manager/department. Enter all complaints to the Service Cloud for tracking purposes.
Acknowledge and answer all common questions and cross-sell resorts by referencing company FAQs, internal property reservation system (RMS), Manage America and Sales Force.
Ensure that appropriate action is taken to answer customer questions and assist with reserving the best available RV site for the guests. Our team will engage with prospective home buyers, whether the inquiry is received via phone calls, online chat, emails, or through or online web forms.

Skills & Abilities

Knowledge of, or ability to learn and maintain, information about each of Cove’s resorts and communities, including FAQs, rates, and general policies/procedures.
Answer all incoming general reservation and rental inquiries in a timely manner while maintaining a professional, courteous, and enthusiastic attitude.
Provide accurate information about resorts, availability, rates, policies, and amenities.
Ability to cross-sell and upsell additional nights or services across communities/resorts according to customer needs.
Accurately use computerized reservation system to enter new reservations and services or refer existing reservations inquiries as needed.
Communicate any specific details of incoming guest requirements to appropriate teams.
Process and reconcile payments on general reservations and ensure automated guest confirmations are promptly emailed or sent manually if requested.
Keep manager(s) appraised of all problems or incidents.
Support Cove Communities and its resort policies at all times.
Excellent interpersonal communication and customer service skills including active listening.
Analytical and critical thinking skills.
Multitasking and organizational skills.
Proficient computer skills with the ability to learn new software such as RMS, SalesForce and Service Cloud and Manage America.
Ability to answer a large volume of calls and/or emails daily with proper time management.

Education & Experience

Ability to effectively communicate with all levels of staff and guests.
Working knowledge of Microsoft Office.
Working knowledge of computerized reservations systems.

Living Our Core Values

Our Core Values are a way of life, not just empty promises. We’re searching for team members who:

Love what they do to make our guests’ dreams come true and show it through delivering service excellence authentically.
Continually raise the bar by investing in their personal development and looking for innovative ways to exceed our guests’ expectations.
Make every moment count, so our Team Members look forward to coming to work every day, and our guests look forward to creating new memories on their return visits.
Consistently do the right thing for our Team Members and guests by keeping promises, delivering on commitments and building trust along the way.
Demonstrate kindness by following the ‘Golden Rule’, ensuring that Team Members and guests have a voice and feel valued.

About Cove Communities

Cove Communities is a well-capitalized real estate investment and operating company. We own manufactured housing communities and RV resorts in Canada, the US and the UK. Cove Communities has a track record of building and managing dynamic, fast-growing companies with upward mobility and remuneration for team members who propel results.

Cove Communities is an Equal Opportunity Employer. We celebrate diversity and are dedicated to creating an inclusive environment for all employees. Cove is committed to providing employees with a work environment free of discrimination and harassment.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.

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Refine Your Search

rv park manager jobs in arizona

Contact Center Specialist

Park Manager_ Verde River

General Manager - Rock Springs RV Resort

Code Compliance Manager

Contact Center Specialist- Bilingual

Ranger

Maintenance Manager - Verde Ranch RV Resort

Guest Services - Rock Springs RV Resort

Housekeeping Supervisor - Rock Springs RV Resort

Housekeeping Public Space - River Sands RV Resort

Resort Maintenance Technician - Part Time

Resort Maintenance Technician

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Living Our Core Values

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