Top 84 Automotive customer support specialist Jobs in Arkansas

Service Writer (2 years experience required)
Sherwood Tractor —Rose Bud, AR
- $18 - $20 an hour
- Full-time
- Background check
- Dealership
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
Automotive Customer Support Specialist
Concentrix —Arkansas
- $19 an hour
- Urgently hiring
- Hybrid work
- 18 years or older
- Computer literacy
- Writing skills
- Paid holidays
- Health insurance
Automotive Customer Support Specialist (Remote)
Concentrix —Arkansas
- $15 an hour
- Urgently hiring
- Microsoft Word
- Microsoft Excel
- Research
- Paid training
- Paid holidays
Technical Setup Specialist
Vestcom —Little Rock, AR
- Full-time
- Hybrid work
- Background check
- Computer science
- Computer Science
- Paid parental leave
- Paid holidays
Quick Apply
11d
Inside Sales Specialist – Automotive
Prysmian Group —Paragould, AR
- Mid-level
- Office
- Product management
Senior Specialist, Quality Engineer - Continuous Improvement
L3Harris Technologies —Camden, AR
- $84,000 - $156,000 a year
- Multiple hires
- Microsoft Excel
- Up to 50% travel
- Bachelor's degree
- Paid holidays
- Disability insurance
Business Development Director (Manhattan Warehouse Management)
Accenture —Bentonville, AR
- $122,700 - $302,400 a year
- Full-time
- Hybrid work
- 6 years
- Inventory management
- US work authorization
- Paid holidays
- Disability insurance
SEO Specialist
VML —Rogers, AR
- $60,000 - $140,000 a year
- Hybrid work
- Microsoft Excel
- Writing skills
- Public speaking
Quick Apply
3d
Shop Tech
RNR Tire Express —Jacksonville, AR
- Full-time
- Clean driving record
- Computer literacy
- High school diploma or GED
- Health savings account
- Health insurance
Quick Apply
Parts Specialist-1
O'Reilly Automotive Stores —El Dorado, AR
- Full-time
- ASE Certification
- Merchandising
- Cleaning
- Employee stock purchase plan
- Health insurance
Quick Apply
Commercial Specialist
AutoZone —Springdale, AR
- Online Application
- Spanish
- Clean driving record
- Inventory management
- Store discount
- Employee stock purchase plan
Parts Specialist
O'Reilly Automotive Stores —Crossett, AR
- Full-time
- ASE Certification
- Merchandising
- Cleaning
- Employee stock purchase plan
- Health insurance
Quick Apply
Equipment parts and rental specialist
Routh Sales and Rental —Conway, AR
- $18 - $25 an hour
- Overtime
- Ability to walk for extended periods
- Computer literacy
- ERP systems
- Paid time off
- Employee discount
Quick Apply
2d
Shop Technician
RNR Tire Express —Paragould, AR
- Full-time
- Clean driving record
- Computer literacy
- High school diploma or GED
- Health savings account
- Health insurance
Quick Apply
Sales and Service Technician
Firestone Complete Auto Care —Benton, AR
- $14.40 - $21.51 an hour
- Full-time
- Hybrid work
- Inventory management
- High school diploma or GED
- Driver's License
- Paid holidays
- 401(k)
Commercial Sales Manager
AutoZone —Little Rock, AR
- Weekends as needed
- Spanish
- English
- Mid-level
- Store discount
- Employee stock purchase plan
Retail Service Specialist
O'Reilly Automotive Stores —Osceola, AR
- Full-time
- ASE Certification
- Merchandising
- Mid-level
- Employee stock purchase plan
- Health insurance
Quick Apply
Manheim Mobile Vehicle Condition Inspector, Little Rock AR
Cox Automotive —Arkansas
- $16.59 - $27.36 an hour
- Full-time
- Clean driving record
- Dealership
- Mid-level
- Paid jury duty
- Paid holidays
9d
Parts Specialist-3
O'Reilly Automotive Stores —Rogers, AR
- Full-time
- ASE Certification
- Merchandising
- Cleaning
- Employee stock purchase plan
- Health insurance
Quick Apply
Delivery Specialist
O'Reilly Automotive Stores —Prairie Grove, AR
- Full-time
- ASE Certification
- Merchandising
- Cleaning
- Employee stock purchase plan
- Health insurance
Quick Apply

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automotive customer support specialist jobs near arkansas

Service Writer (2 years experience required)

Sherwood Tractor -
Rose Bud, AR

Quick Apply

Job Details

Full-time
$18 - $20 an hour

Benefits

Health insurance
Dental insurance
Paid time off
Vision insurance
Life insurance
Retirement plan

Qualifications

Service writing
Vehicle inspections
Written communication
Customer communication
Outdoor work experience
Workflow management (operations management method)
Automotive parts management
Field tractors
Equipment troubleshooting
Driver's License
Attention to detail
Customer engagement
Conflict management
Organizational skills
Warranty issues management
Typing
Automotive service record keeping
Insurance claim processing
Tractor servicing
Farm machinery
General management
Mechanical knowledge
Mechanical troubleshooting
Editing
Customer data entry

Full Job Description

Job Description

Sherwood Tractor is looking for an experienced, organized Service Writer to coordinate the daily workflow of our tractor and equipment service department.

Although the official title is Service Writer, this is a service leadership position, not simply a front-counter or data-entry role. You will provide day-to-day direction to four technicians, assign work, monitor shop performance, communicate with customers, and help keep approximately 30–40 open repair orders moving toward completion.

The right candidate understands mechanical equipment, communicates confidently with both customers and technicians, and can remain organized while handling interruptions and changing priorities.

Primary Responsibilities

Greet service customers and create complete, accurate repair orders.
Check equipment in and out, including inspecting, photographing, and clearly documenting reported problems and equipment condition.
Provide day-to-day direction to four service technicians.
Assign repair orders based on technician capabilities, job priorities, parts availability, and promised completion dates.
Monitor technician efficiency, billed hours, job progress, and workload.
Maintain an organized schedule for approximately 30–40 open repair orders.
Communicate regularly with customers about repair status, estimates, delays, recommendations, and completion dates.
Obtain customer authorization before completing additional recommended repairs.
Serve as the first point of contact for complaints, overdue repairs, and difficult customer conversations, with management available for escalation.
Keep detailed notes in our dealership-management software describing customer conversations, technician findings, work performed, and customer approvals.
Review and edit repair-order notes so warranty claims are properly documented and ready for our warranty specialist.
Coordinate parts needs, parts pickup, equipment movement, and other support with the warranty specialist, shop helper, and drivers.
Follow established pricing policies for equipment pickup and delivery.
Collect payments and complete the equipment checkout process.
Answer incoming service calls and make proactive outbound calls to reduce interruptions and keep customers informed.
Safely move, load, unload, and operate tractors and similar equipment.
Assist with general service-department operations as needed.

What a Typical Day Looks Like

This is a busy, interruption-driven position that requires consistent follow-through. A typical day may include:

Managing 30–40 open repair orders at different stages of completion.
Handling approximately 10–20 service-related calls.
Checking in one to five pieces of equipment.
Spending approximately one hour planning and adjusting technician schedules.
Spending 1.5–2.5 hours providing customer updates and obtaining approvals.
Moving between the service office, shop, equipment yard, and customer-facing areas.
Responding to changing priorities, parts delays, technician questions, and customer concerns.

Proactive communication is a major part of succeeding in this position. Customers should not have to repeatedly call the dealership to learn what is happening with their equipment.

How Success Is Measured

Performance in this position will be evaluated primarily through:

Technician efficiency and productive billed hours.
Accurate and complete repair-order documentation.
Consistent customer communication.
Customer satisfaction and complaint prevention.
Effective scheduling and prioritization of shop work.
Progress and turnaround time on open repair orders.
Ability to keep commitments, follow up, and prevent work from being overlooked.

This position directs technicians’ daily work and measures shop performance but does not handle employee discipline, payroll approval, or formal performance evaluations.

Required Qualifications

Previous service-writing, service-advising, or closely related dealership experience.
Working mechanical knowledge of tractors, agricultural equipment, construction equipment, powersports equipment, automobiles, trucks, or similar machinery.
Ability to understand mechanical terminology and communicate effectively between customers and technicians.
Strong customer-service and conflict-resolution skills.
Strong organization, follow-up, and multitasking abilities.
Ability to remain professional when dealing with upset customers, delayed repairs, or changing priorities.
Ability to type at least 30 words per minute and enter detailed notes accurately.
Ability to learn and follow manufacturer warranty documentation requirements.
Valid driver’s license.
Ability to safely operate tractors and similar equipment.
Reliable attendance and ability to work the established schedule.

This position does not require the Service Writer to independently diagnose every mechanical problem. However, the person must understand equipment well enough to accurately document customer concerns, communicate with technicians, explain findings to customers, and occasionally assist technicians with troubleshooting.

Preferred Experience

The ideal candidate will have at least two years of experience in one or more of the following areas:

Service writing or service advising.
Coordinating or directing technicians.
Tractor, agricultural-equipment, heavy-equipment, powersports, truck, or automotive service.
Mechanical repair or equipment maintenance.
Dealership customer service.

Candidates with strong transferable experience may be considered even if they do not meet every preferred qualification.

Physical Requirements

Ability to sit or stand for extended periods.
Ability to work in an office, shop, and outdoor equipment-yard environment.
Ability to safely operate tractors and similar equipment.
Ability to inspect, photograph, move, load, and unload equipment.
Ability to occasionally lift 25–50 pounds.

Schedule and Compensation

Job type: Full-time
Schedule: Monday through Friday, 7:00 a.m.–5:00 p.m.
Expected hours: Approximately 44–46 hours per week
Pay: $18.00–$20.00 per hour

Compensation above the listed range may be considered for an exceptional candidate with extensive mechanical knowledge, strong service-management experience, excellent organizational skills, and a demonstrated record of customer communication and shop leadership.

Benefits

Dental insurance
Health insurance
Life insurance
Paid time off
Retirement plan
Vision insurance

Additional Information

Employment is in person at Sherwood Tractor in Rose Bud, Arkansas. Candidates may be subject to a background check.

Applicants should submit a résumé describing their service-writing, mechanical, dealership, customer-service, and technician-coordination experience.

Job Type: Full-time

Pay: $18.00 - $20.00 per hour

Expected hours: 44.0 – 46.0 per week

Benefits:

Dental insurance
Health insurance
Life insurance
Paid time off
Retirement plan
Vision insurance

Experience:

Tractor Maintenance: 2 years (Required)
Managing technicians: 2 years (Required)
Service writing: 2 years (Required)

Work Location: In person

Quick Apply

Refine Your Search

automotive customer support specialist jobs in arkansas

Service Writer (2 years experience required)

Automotive Customer Support Specialist

Automotive Customer Support Specialist (Remote)

Technical Setup Specialist

Inside Sales Specialist – Automotive

Senior Specialist, Quality Engineer - Continuous Improvement

Business Development Director (Manhattan Warehouse Management)

SEO Specialist

Shop Tech

Parts Specialist-1

Commercial Specialist

Parts Specialist

Equipment parts and rental specialist

Shop Technician

Sales and Service Technician

Commercial Sales Manager

Retail Service Specialist

Manheim Mobile Vehicle Condition Inspector, Little Rock AR

Parts Specialist-3

Delivery Specialist

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