Top 117 Support technician ii Jobs in Arkansas

IT Support Desk Engineer II
HEARTLAND BUSINESS SYSTEMS LLC —Fayetteville, AR
- Full-time
- Mid-level
- 3 years
- Conflict management
- On-the-job training
Quick Apply
Lab Support Technician II- Gross Room
University of Arkansas —Little Rock, AR
- Full-time
- Current TB test
- Mid-level
- High school diploma or GED
- Health insurance
- Dental insurance
7d
Lab Support Technician II- IHC
University of Arkansas —Little Rock, AR
- Full-time
- Current TB test
- Mid-level
- High school diploma or GED
- Health insurance
- Dental insurance
12d
Technician I - II Op&Main
AECC-Arkansas Electric Cooperative Corp —Malvern, AR
- $31.16 - $46.74 an hour
- High school diploma or GED
- Driver's License
- US work authorization
- Paid holidays
- Disability insurance
Quick Apply
Technician I-II - Testing Services
AECI-Arkansas Electric Cooperatives Inc. —Little Rock, AR
- $16.64 - $24.96 an hour
- Customer service
- High school diploma or GED
- US work authorization
- Paid holidays
- Disability insurance
Quick Apply
Quality Control Technician II
Kiefer Sage —Rogers, AR
- Overtime
- Mid-level
- High school diploma or GED
- Continuous improvement
- Disability insurance
- Health insurance
5d
Reliability Technician
Nestlé USA —Jonesboro, AR
- $37.20 an hour
- Weekends as needed
- Mid-level
- 3 years
- High school diploma or GED
- Health insurance
- 401(k) matching
3d
QA TECHNICIAN II - grade 4
George's Inc. —Springdale, AR
- Email
- No experience needed
- 1 year
- Entry level
Field Service Technician II - Fort Smith AR
NCR Atleos —Arkansas
- $45,000 - $58,000 a year
- Full-time
- Mid-level
- Ability to lift 50 pounds
- Driver's License
- Disability insurance
- Dental insurance
Quick Apply
10d
Environmental Service Technician II Transport
East Arkansas Family Health Center Inc —West Memphis, AR
- $20 - $21 an hour
- Full-time
- Clean driving record
- OSHA
- Hospital
- Paid training
- Paid holidays
Quick Apply
8d
Service Technician II
Hobart Service —Little Rock, AR
- Extended hours
- Microsoft Excel
- Up to 50% travel
- Basic math
Data Center Facilities Technician II, Mechanical
Google —West Memphis, AR
- $105,000 - $146,000 a year
- Full-time
- 5 years
- Ability to lift 50 pounds
- Trade school
Safety Technician I
Moss.com —Arkansas
- Full-time
- Construction site
- No experience needed
- Residential
- On-the-job training
14d
Process Control Engineer II
Weyerhaeuser —Emerson, AR
- $98,811 - $148,217 a year
- Full-time
- 5 years
- Bachelor of Science
- Windows
- Paid parental leave
- Health savings account
6d
Production Operator II (Conversion)
General Dynamics Ordnance & Tactical Systems —Hampton, AR
- Full-time
- Mid-level
- High school diploma or GED
- No travel
Power Generation Field Service Technician II
United Engines —North Little Rock, AR
- Clean driving record
- Microsoft Excel
- Microsoft Outlook
8h
Substation Installation Technician II (Little Rock, AR)
AECI-Arkansas Electric Cooperatives Inc. —Arkansas
- $23.08 - $34.61 an hour
- CDL B
- DOT physical examination
- Pass drug screening
- Paid holidays
- Disability insurance
Quick Apply
Maintenance Technician II
General Dynamics Ordnance & Tactical Systems —Hampton, AR
- Full-time
- Mid-level
- 1 year
- Associate's degree
Traveling Low Voltage Data Technician II
Wachter, Inc. —Lowell, AR
- $20 - $24 an hour
- Full-time
- Clean driving record
- Up to 50% travel
- Mid-level
- Travel reimbursement
- AD&D insurance
Quick Apply
Forklift Technician II
Americold Logistics LLC —Fort Smith, AR
- Weekends as needed
- Mechanic experience
- Ability to walk for extended periods
- Computer literacy
Quick Apply

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IT Support Desk Engineer II

HEARTLAND BUSINESS SYSTEMS LLC -
Fayetteville, AR

Quick Apply

Job Details

Full-time

Benefits

On-the-job training

Qualifications

Customer relationship building
iOS support
iOS
Android support
Employee relationship building
Computer management
macOS administration
Windows Server administration
Antivirus software support
Network infrastructure management
Antivirus software
Delegation
IT department experience

Full Job Description

Description:

Position Summary:

This position provides a wide range of IT services from desktop & application support to basic administrative duties for servers, networking, and firewall equipment. This position is part of our managed services team and provides critical IT support for multiple Heartland customers. The ideal candidate will bring a good blend of technical and customer services skills to this fast-paced environment.

Roles and Responsibilities/ Essential Functions:

Respond to auto generated ticket alerts both critical and non-critical.
Monitor and work tickets in ticket system for client submitted requests.
Acknowledge and respond to tickets based on Managed Services SLA.
Be part of a phone call queue for client call in requests.
Review monthly client reports and provide resolutions solutions based on generated reports.
Escalate tickets to internal departments and clients IT departments.
Perform proactive maintenance duties such as switch/firewall/routers upgrades, server patches, workstation patches, firewall rules, etc.
Remote application and hardware support for switches, routers, firewalls, servers, and storage.
Monitor and analyze customer networks, systems, backups, and security appliances.
Work with customer’s primary field engineer to perform work on an as needed basis.
From time to time, project manage internal department initiatives.
Contribute and enhance internal department process/system documentation
Follow policies and procedures on a department and per client basis.
Conduct training of customers or colleagues in both formal and informal environments.
Maintain documentation of customer technical information as it relates to procedures, servers, applications, infrastructure, and remote support instructions.
Be part of an on call after hours/weekend on call rotation every 8-10 weeks(additional compensation).
Minimum of 75% utilization per fiscal year prorated based on start date. These requirements will be balanced against professional development and on the job training. Utilization metrics will be re-evaluated on an annual basis.
Perform other duties, as assigned

Requirements:

Competencies:

Active Listening – Ability to actively attend to, convey, and understand the comments and questions of others.
Adaptability – Ability to adapt to change in the workplace.
Assertiveness – Ability to act in a self-confident manner to facilitate completion of a work assignment or to defend a position or idea.
Conflict Resolution – Ability to deal with others in an antagonistic situation.
Decision Making – Ability to make critical decisions while following company procedures.
Delegating Responsibility – Ability to allocate authority and/or task responsibility to appropriate people.
Honesty / Integrity – Ability to be truthful and be credible in the workplace.
Innovative – ability to look beyond the standard solutions
Problem Solving – Ability to find a solution for or to deal proactively with work-related problems.
Relationship Building – Ability to effectively build relationships with customers and co-workers.
Resource Management – Ability to obtain and appropriate the proper usage of equipment, facilities, materials, as well as personnel.
Strategic Planning – ability to develop a vision for the future and create a culture in which the long-range goals can be achieved.
Time Management – Ability to utilize the available time to organize and complete work within given deadlines.

Required Experience:

3+ years’ experience working in an IT service role, systems administration, and network administration.

Preferred Experience:

5 years’ experience troubleshooting Microsoft Windows endpoints in domain and workgroup environment.
4+ years’ experience working in a customer facing IT service role
Advanced knowledge of the following: Network printing, Antivirus software packages, core server administration within Microsoft Windows Server, Mac OS, Mobile operating systems (apple iOS and Android).
Advanced knowledge of Microsoft Windows Desktop & Server Operating System.

Required Skills, Education and/ or Certifications:

Associate degree in a technology-related field or a combination of education and relevant experience
Customer service-oriented skillset
Advanced knowledge of Microsoft Windows Operating System
Basic knowledge of network printing
Basic knowledge of Antivirus software packages
Basic knowledge of core server administration within Microsoft Windows Server
Basic knowledge of Mac OS
Basic knowledge of mobile operating systems: Apple iOS and Android

Preferred Skills, Education and/ or Certifications:

Bachelor’s degree in a technology-related field.
Three or more of the following certifications: A+, Network +, Server+, Microsoft O365 or Azure certifications, Cisco Certification Technician (CCT)
Advanced knowledge of Cisco, HP, Palo Alto networking infrastructure, ConnectWise Manage and Automate, VMware, vSphere, and LogicMonitor, Veem Backup

Equal Opportunity Employer - Including Disabled and Veterans

#HBS

Quick Apply

Refine Your Search

support technician ii jobs in arkansas

IT Support Desk Engineer II

Lab Support Technician II- Gross Room

Lab Support Technician II- IHC

Technician I - II Op&Main

Technician I-II - Testing Services

Quality Control Technician II

Reliability Technician

QA TECHNICIAN II - grade 4

Field Service Technician II - Fort Smith AR

Environmental Service Technician II Transport

Service Technician II

Data Center Facilities Technician II, Mechanical

Safety Technician I

Process Control Engineer II

Production Operator II (Conversion)

Power Generation Field Service Technician II

Substation Installation Technician II (Little Rock, AR)

Maintenance Technician II

Traveling Low Voltage Data Technician II

Forklift Technician II

I want to receive the latest job alert for support technician ii in arkansas

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