Top 346 Contact center Jobs in Arlington Va

Call Center Manager
Confidential —Rose Hill, VA
- $70,000 - $95,000 a year
- Full-time
- Background check
- Mid-level
- Residential
- Paid training
- Paid holidays
Quick Apply
18h
Member Service Representative - Contact Center
United States Senate Federal Credit Union —Alexandria, VA
- $47,772.01 - $71,658.01 a year
- Full-time
- Microsoft Word
- High school diploma or GED
- Bachelor's degree
- Free parking
- Health insurance
Quick Apply
Customer Service Advocate II (In-Office)
CareFirst BlueCross BlueShield —Washington, DC
- $39,240 - $71,940 a year
- Full-time
- Research
- Mid-level
- 3 years
- 401(k)
Quick Apply
7d
Contact Center Operator (SCA) - Day Shift
CACI —Washington, DC
- $28.19 an hour
- Full-time
- Research
- Bachelor's degree
- Data entry
- Health insurance
1d
Patient Service Representative
Inova Health System —Fairfax, VA
- Full-time
- Remote
- Microsoft Excel
- Pediatrics
- Experience equivalent to degree accepted
- Wellness program
- Paid parental leave
Contact Center Operator (SCA) – Evening Shift
CACI —Washington, DC
- $28.19 an hour
- Full-time
- Research
- Bachelor's degree
- 1 year
- Health insurance
1d
Contact Center Operator (SCA) – Evening and Weekend Shift
CACI —Washington, DC
- $28.19 an hour
- Full-time
- Research
- Bachelor's degree
- Data entry
- Health insurance
1d
Member Service Representative I
STATE DEPARTMENT FEDERAL CREDIT UNION —Alexandria, VA
- $20 - $25 an hour
- Full-time
- Remote
- Windows
- High school diploma or GED
- Analysis skills
- Paid holidays
- Health insurance
Patient Contact Center Representative (Remote)
Mosaic Pharmacy —Sterling, VA
- $18 - $20 an hour
- Full-time
- Remote
- Background check
- Spanish
- Microsoft Outlook
- Health savings account
- AD&D insurance
Quick Apply
Customer Care and Call center representative
Lindsay Volvo Cars of Alexandria —Alexandria, VA
- $18 an hour
- Full-time
- Microsoft Word
- Computer literacy
- Communication skills
Quick Apply
Help Desk Analyst
SAIC —Washington, DC
- $40,001 - $80,000 a year
- Full-time
- Hybrid work
- Office
- High school diploma or GED
- No travel
1d
Helpdesk/ Customer Support Entry
AHU Technologies Inc —Washington, DC
- $21 - $24 an hour
- Full-time
- Writing skills
- 1 year
- Communication skills
Quick Apply
Contact Center Operations Manager
Integral —Vienna, VA
- Full-time
- Remote
- Azure
- Mid-level
- AWS
- Paid parental leave
- Paid holidays
1d
Help Desk Specialist
Information Sciences Corporation —Washington, DC
- Email
- Computer literacy
- English
- Mid-level
Dispatcher
HopeLink Behavioral Health —Oakton, VA
- $55,000 - $65,000 a year
- Full-time
- Remote
- Spanish
- Mid-level
- High school diploma or GED
- 403(b) matching
- Paid holidays
Quick Apply
Tier I Help Desk Analyst
KeenLogic —Alexandria, VA
- Full-time
- Analysis skills
- Bachelor's degree
- 1 year
Quick Apply
6d
Contact Center Quality Analyst Lead
Integral —Tysons Corner, VA
- $105,000 - $120,000 a year
- Full-time
- Analysis skills
- Presentation skills
- Bachelor's degree
- Paid parental leave
- Paid holidays
Supervisor Call Center
MedStar Health —Washington, DC
- $49,192 - $87,422 a year
- Weekends as needed
- Mid-level
- Databases
- High school diploma or GED
4d
Help Desk Specialist I (Copyright)
Computer World Services —Washington, DC
- $50,000 - $59,000 a year
- Full-time
- Research
- Mid-level
- High school diploma or GED
Call Center Agent
Sparkbit 360 —Washington, DC
- $16 - $26 an hour
- Full-time
- Communication skills
- Entry level
- Opportunities for advancement
Quick Apply
13d

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Call Center Manager

Confidential
Rose Hill, VA

Quick Apply

Job Details

Full-time
$70,000 - $95,000 a year
18 hours ago

Benefits

Paid training
Paid holidays
Health insurance
Dental insurance
Paid time off
Vision insurance
401(k) matching
Employee discount

Qualifications

Customer communication
Managing teams in a customer support role
Frontline customer support management
Team development
Bachelor's degree
Business Administration
Business
Call center management

Full Job Description

We’re seeking an experienced and driven Customer Service Manager who is looking for an opportunity to make a meaningful impact and grow their career. This is a confidential search, and additional company details will be shared with selected candidates during the interview process.

This is an opportunity to join a growing, service-focused organization where customer experience matters, teams are supported, and strong leaders have the ability to make a real impact. If you’re passionate about developing people, improving processes, and creating exceptional customer interactions, we’d love to connect.

What We Offer:

Competitive compensation based on experience - Salary plus weekly incentives!
Full benefits including; Health, dental, and vision benefits.
Paid time off and paid holidays.
401(k) with company match.
Career growth and advancement potential.
A collaborative, team-oriented culture built on accountability, professionalism, and customer care.

Responsibilities:

Lead and support the customer service team to deliver an exceptional customer experience.
Serve as a key resource for customer concerns, escalations, and service resolution.
Develop and implement customer service processes and best practices to drive consistency and efficiency.
Partner closely with sales and service teams to ensure customer expectations are me.t
Monitor customer satisfaction and identify opportunities to improve retention and loyalty.
Coach, mentor, and develop team members to support individual and team success.
Establish performance expectations and promote accountability across the department.
Manage multiple priorities in a fast-paced environment while maintaining service excellence.
Track and communicate team performance and operational results.

Qualifications:

Bachelor’s degree in Business Administration or a related field preferred.
Five (5)+ years of customer service leadership or management experience.
Proven ability to lead, motivate, and develop high-performing teams.
Strong communication, interpersonal, and problem-solving skills.
Ability to prioritize effectively and thrive in a fast-paced environment.
Experience supporting customer-facing operations and resolving escalated issues.
Experience with customer service platforms and business systems preferred.
Service industry, inside sales, or order management experience is a plus.
High level of professionalism, accountability, and customer focus.

Ready to Join a Team That Values Great Leadership? If you’re an experienced customer service professional looking for long-term growth, the opportunity to build strong teams, and the ability to make a meaningful impact, we’d love to hear from you.

Pay: $70,000.00 - $95,000.00 per year

Benefits:

401(k) matching
Dental insurance
Employee discount
Health insurance
Paid time off
Paid training
Vision insurance

Application Question(s):

Do you have any call center ecperience in any of the following residential industries: HVAC, plumbing, electrical, solar, roofing, windows and doors, remediation? (Please provide details)

Experience:

Call center management: 5 years (Required)
ServiceTitan: 1 year (Preferred)

Work Location: In person

Quick Apply

Refine Your Search

contact center jobs in arlington va

Call Center Manager

Member Service Representative - Contact Center

Customer Service Advocate II (In-Office)

Contact Center Operator (SCA) - Day Shift

Patient Service Representative

Contact Center Operator (SCA) – Evening Shift

Contact Center Operator (SCA) – Evening and Weekend Shift

Member Service Representative I

Patient Contact Center Representative (Remote)

Customer Care and Call center representative

Help Desk Analyst

Helpdesk/ Customer Support Entry

Contact Center Operations Manager

Help Desk Specialist

Dispatcher

Tier I Help Desk Analyst

Contact Center Quality Analyst Lead

Supervisor Call Center

Help Desk Specialist I (Copyright)

Call Center Agent

I want to receive the latest job alert for contact center in arlington va

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