Top 74 Service desk technician Jobs in Ashburn Va

Service Desk Engineer
Loudoun County Public Schools —Leesburg, VA
- $29.20 - $37.58 an hour
- 8 hour shift
- Remote
- Mid-level
- Associate's degree
- 2 years
2d
Help Desk Specialist II (Tier II – Advanced Support)
Aretec Inc —Ashburn, VA
- Weekends as needed
- Remote
- Microsoft Outlook
- Mid-level
- Windows
- Health insurance
- Dental insurance
Quick Apply
Help Desk Technician
IntraFi —Arlington, VA
- $30.00 - $36.06 an hour
- Full-time
- Hybrid work
- Bachelor of Science
- Mid-level
- Office
- Health savings account
- Health insurance
Service Desk Technician III
Ntiva —McLean, VA
- $75,000 - $85,000 a year
- Monday to Friday
- Remote
- Google Workspace
- Azure
- Computer Science
- Health savings account
- AD&D insurance
Quick Apply
10d
IT Support Technician
KBR —Chantilly, VA
- $123,800 - $151,300 a year
- Full-time
- 5 years
- Office
- Windows
- AD&D insurance
- Disability insurance
Help Desk Technician I (5833)
Three Saints Bay, LLC —Manassas, VA
- $24 - $30 an hour
- Background check
- Computer science
- Microsoft Outlook
Quick Apply
Service Desk Technician (6757)
MetroStar —Rosslyn, VA
- $50,000 - $60,000 a year
- Full-time
- Mid-level
- Windows
- High school diploma or GED
- Paid training
- Paid holidays
Quick Apply
Senior Help Desk Technician II
Contact Government Services, LLC —Chantilly, VA
- $108,000 - $156,000 a year
- Full-time
- Hybrid work
- Mid-level
- Office
- Databases
- Health insurance
- Dental insurance
Quick Apply
Help Desk Technician – Mid-Level & Senior-Level (2 Openings)
ActioNet —Vienna, VA
- Up to $112,000 a year
- Full-time
- Research
- Mid-level
- 3 years
Quick Apply
6d
Helpdesk
General Dynamics Information Technology —Manassas, VA
- $69,264 - $95,450 a year
- Office
- Windows
- In-person
- Paid time off
- 401(k) matching
7d
Tier 1 Help Desk Technician
Iron Bow Technologies —Herndon, VA
- $22.36 - $24.04 an hour
- Monday to Friday
- Microsoft Outlook
- Mid-level
- High school diploma or GED
Quick Apply
Help Desk Technician - Tier 2 (MSP)
Solvere One/HouseCall —Dulles, VA
- $60,000 - $75,000 a year
- Full-time
- Google Workspace
- Mid-level
- Communication skills
- Health insurance
- Dental insurance
Quick Apply
IT Help Desk I
Lender Service Provider LLC —Fairfax, VA
- $45,000 - $65,000 a year
- Weekends as needed
- Mid-level
- Office
- US work authorization
- Health savings account
- Health insurance
Quick Apply
6d
Service Desk Technician
Vamonos IT —Arlington, VA
- $24.00 - $28.80 an hour
- Full-time
- Mid-level
- Office
- High school diploma or GED
- Disability insurance
- Health insurance
Quick Apply
Part-Time Help Desk Technician
Koniag Government Services —Arlington, VA
- $28 - $32 an hour
- Part-time
- Mid-level
- Commercial
Helpdesk Technician Tier I - DoE
Code Plus Inc —Fairfax, VA
- Full-time
- Mid-level
- Office
- 2 years
Quick Apply
6d
IT Support Technician I
Rockville Internal Medicine Group —Rockville, MD
- $24 - $28 an hour
- Urgently hiring
- Google Workspace
- Windows
- High school diploma or GED
- Free parking
- COVID-19 protective measures
Quick Apply
4h
3592 - Data Center IT Infrastructure Technician
NTT Global Data Centers —Ashburn, VA
- $33.00 - $47.12 an hour
- Full-time
- Microsoft Outlook
- Mid-level
- 3 years
- Disability insurance
- Health insurance
10d
Corporate IT Support Technician
Red River —Chantilly, VA
- Full-time
- Hybrid work
- Computer science
- Computer Science
- Mid-level
Service Desk Lead
Koniag Government Services —Vienna, VA
- $80,000 - $100,000 a year
- Full-time
- Mid-level
- Office
- Bachelor's degree
- Paid holidays
- Health insurance

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service desk technician jobs near ashburn va

Service Desk Engineer

Loudoun County Public Schools -
Leesburg, VA

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Job Details

Full-time
$29.20 - $37.58 an hour
2 days ago

Qualifications

Non-technical user support
Customer communication
Technical writing
IT department experience

Full Job Description

Position Overview

The Service Desk Engineer is an important and highly visible representative of the Department of Digital Innovation (DDI) as they are the primary point of contact for end user technical support. The Service Desk Engineer must be knowledgeable and familiar with DDI’s IT service catalog and able to utilize their skills, experience, and talent to resolve issues while providing excellent customer service. The Service Desk Engineer logs incidents and service requests to ensure that the enterprise ITSM system has accurate data which enables the organization to effectively deliver and maintain IT Services. The Service Desk Engineer must be knowledgeable about these offerings, understand the expected behavior, assist users with technical problems, and escalate appropriately when further assistance is needed.

Roles and Responsibilities

The following information is intended to describe the overall nature and scope of the work being performed in relation to the position. This is not a comprehensive listing of all responsibilities or tasks; other work may be assigned when deemed appropriate:

Provides support as the primary point of contact for all enterprise users requiring technical assistance or advice regarding IT services
Documents incidents and service requests; log, categorize and prioritize incidents according to established process and standards; resolve issues as appropriate or escalate to other teams for resolution
Identifies potential trends and log problems for recurring incidents to prevent problems from occurring, eliminate recurring incidents, and minimize the impact of incidents that cannot be prevented
Drafts and publishes district-wide communications to keep users informed of progress, planned changes, service disruptions, and outages
Identifies and diagnoses technology related issues including devices, hardware, software, configuration and/or network systems in a timely and accurate manner
Collaborates with subject matter experts to identify, create, and maintain knowledge base articles
Maintains a comprehensive service catalog of existing, new, and retired service offerings and technologies offered by the district
Tests processes and services to provide feedback and recommendations based on analysis
Monitors service levels and collaborate with team and other LCPS departments to improve outcomes

Qualifications

Below are the minimum qualifications for this job. Equivalent combinations of education and experience are also acceptable.

Education

Associate degree or with ITIL Foundation, HDI Support Center Analyst or Desktop Support Technician certifications

Experience

Two (2) years of experience in an Information Technology field
Demonstrated experience delivering customer service and technical support

Licenses and Certifications

Knowledge, Skills and Abilities

Organized and detail oriented with the ability to deal with a high volume of varying technical issues
Outstanding verbal and written communication skills with the ability to articulate technical details to both technical and non-technical end-users
Ability to work successfully in a team environment

Physical Requirements

The following provides a brief description of physical requirements for this position:

While performing the duties of this job, the employee is regularly talking. expressing or exchanging ideas by means of the spoken word. Those activities in which they must convey detailed or important spoken instructions to other workers accurately, loudly, or quickly. The employee must possess normal cognitive abilities including the ability to learn, recall and apply certain practices and policies. Frequently sitting and/or remaining in a stationary position for long periods of time. Exerting up to 50 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects.

Reports to: Supervisor, Technology Support Center

FLSA Status: Non-Exempt

Months/Days/Hours: 12 months/ 254 days/ 8 hours

Salary Level:Universal 8

Salary Scale: https://www.lcps.org/compensation

Salary Range: $29.20 - $37.58

Remote Work Eligible: Yes

Union Designation: Non-Union

Remote Work Disclosure

The following guidelines apply to jobs and positions where employees have been identified as having the potential to work remotely. Remote work is defined as completing one's duties and responsibilities at a site other than one's assigned duty location. In order to be eligible for remote work privileges, an employee must have demonstrated consistent, positive performance and have the support and approval of their direct supervisor. In addition, these employees must have reliable high-speed internet and a designated workspace that allows them privacy while completing sensitive and confidential work. Employees who are non-exempt and are working remotely will work their regular scheduled hours and gain prior approval from their supervisor if they work more than 8 hours a day or more than 40 hours in a workweek. Remote work privileges can be amended, changed, or revoked based upon the performance of the employee, as well as the needs of Loudoun County Public Schools.

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Refine Your Search

service desk technician jobs in ashburn va

Service Desk Engineer

Help Desk Specialist II (Tier II – Advanced Support)

Help Desk Technician

Service Desk Technician III

IT Support Technician

Help Desk Technician I (5833)

Service Desk Technician (6757)

Senior Help Desk Technician II

Help Desk Technician – Mid-Level & Senior-Level (2 Openings)

Helpdesk

Tier 1 Help Desk Technician

Help Desk Technician - Tier 2 (MSP)

IT Help Desk I

Service Desk Technician

Part-Time Help Desk Technician

Helpdesk Technician Tier I - DoE

IT Support Technician I

3592 - Data Center IT Infrastructure Technician

Corporate IT Support Technician

Service Desk Lead

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