Primary Purpose of the Position
The Mobile Automotive Travel Technician is expected to deliver expert mobile diagnostic, calibration, and repair services that help collision shops restore vehicles to safe, reliable, and optimal condition – providing exceptional service and support at every stop. This role requires travel up to 12 out of 13 weeks each quarter. This role is responsible for opening new markets and filling in gaps where some markets need additional support.
Essential Functions
· Perform pre- and post-repair scans and provide scans to the customers to determine what repairs are necessary.
· Perform applicable diagnostics, calibrations, and programming on various automotive electronic systems to ensure manufacturer’s standards are maintained.
· Perform necessary electrical and mechanical repairs as needed to support proper vehicle function and customer satisfaction.
· Create invoices and submit documentation for services provided.
· Build and sustain strong customer relationships by providing high-quality service, effective communication, and proactive support to both new and existing customers.
· Consistently achieve weekly production goals through effective time management, technical proficiency, and a commitment to delivering high-quality work.
· Maintain a valid driver’s license and safe driving record while demonstrating responsibility for the proper care, cleanliness, and routine maintenance of the assigned fleet vehicle.
· Furnish and maintain a personal set of tools essential for job performance; select specialty and diagnostic equipment will be supplied by the Company.
· Other job duties and responsibilities as assigned.
Required Skills and Abilities
· Reliable and consistent attendance.
· Strong customer service skills, including problem-solving, attentiveness, and conflict resolution.
· Solid automotive electrical and mechanical knowledge.
· Professional attitude and demeanor.
· Strong organizational skills and the ability to maintain an orderly work environment.
Education and Experience
· High school diploma or GED equivalent.
· Valid driver’s license and safe driving record.
· 2+ years of diagnostics experience required.
· 2+ years of electrical experience required.
· 2+ years of mechanical experience required.
· 1+ year of OEM software experience required.
· 1+ year of software programming/troubleshooting experience required.
· ASE and I-CAR certifications preferred.
Reports to: Area Manager
Supervisory Responsibility: This position has no direct reports.
FLSA Status: This position is exempt.
Work Environment: This position operates Monday through Friday from 8:00 a.m. to 5:00 p.m. These hours may fluctuate based on customers’ needs.
Physical Requirements: This position requires the ability to lift and carry up to 75 pounds. Work is performed in a shop environment where employees may be exposed to loud noise and varying temperatures. The role often involves working in awkward positions, including underneath vehicles at times. Employees must be able to stand, walk, sit, bend, squat, stoop, reach, push, and pull for extended periods of time to perform essential job duties safely and effectively.
Travel: This job requires travel 12 out of 13 weeks per quarter.
EEO Statement: The Company provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetics, or any other status protected under applicable federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
Other Duties: Please note that this job description is not designed to cover all possible activities, duties, or responsibilities that are required of the employee for this job. Duties, obligations, and activities may change at any time, with or without notice.
Job Type: Full-time
Pay: $80,000.00 - $100,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Professional development assistance
- Vision insurance
Willingness to travel:
Work Location: On the road
