This position is incentive eligible.
HCA Healthcare is one of the nation’s leading providers of healthcare services, comprising of over 180 hospitals and about 2,000 sites of care in 21 states and the United Kingdom. We are looking for a Market Vice President - Patient Safety Officer for our Mission Hospital team, where excellence creates excellence. This position will be based in Asheville, NC.
HCA Healthcare offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:
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Comprehensive medical coverage that covers many common services at no cost or for a low copay. Plans include prescription drug and behavioral health coverage as well as free telemedicine services and free AirMed medical transportation.
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Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans (accident, critical illness, hospital indemnity), auto and home insurance, identity theft protection, legal counseling, long-term care coverage, moving assistance, pet insurance and more.
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Free counseling services and resources for emotional, physical and financial wellbeing
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401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service)
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Employee Stock Purchase Plan with 10% off HCA Healthcare stock
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Family support through fertility and family building benefits with Progyny and adoption assistance.
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Referral services for child, elder and pet care, home and auto repair, event planning and more
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Consumer discounts through Abenity and Consumer Discounts
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Retirement readiness, rollover assistance services and preferred banking partnerships
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Education assistance (tuition, student loan, certification support, dependent scholarships)
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Colleague recognition program
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Time Away From Work Program (paid time off, paid family leave, long- and short-term disability coverage and leaves of absence)
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Employee Health Assistance Fund that offers free employee-only coverage to full-time and part-time colleagues based on income.
Learn more about Employee Benefits
Note: Eligibility for benefits may vary by location.
HCA Healthcare has expanded our influence across the healthcare industry by investing $3.5 billion in capital improvements in recent years. Do you want to be an influencer in healthcare? Apply for our Market Vice President - Patient Safety Officer role today!
General Statement of Duties:
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To advance the Mission Health System Patient Safety Program through the promotion of a culture of safety and implementation of strategies for the elimination of avoidable patient harm. These efforts include the standardization of demonstrated safety practices and the sharing of patient harm events for transparency and proactive risk assessments across the enterprise.
Minimum Education Required:
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Bachelor’s degree in healthcare related field required.
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Master’s degree preferred.
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Clinical background preferred.
Experience Required:
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Five to seven years healthcare experience in patient safety, risk, and/or quality required.
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Healthcare experience should be recent and within a clinical setting such as hospital, ambulatory surgery center, etc.
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Program oversite at a system level for multiple facilities is a plus.
Minimum License, Certificates, or Registrations Required:
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Certified Professional in Patient Safety (CPPS), required. Maintain CPPS while in role.
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Certification in Healthcare Risk Management (CPHRM) or Certified Professional in Healthcare Quality (CPHQ) is preferred.
Essential Job Functions:
Systems Thinking and Reliable Design Expectations:
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Support prevention of future harm by initiating and overseeing proactive evaluation and redesigning organizational systems to improve care processes (e.g. force functions, checklists, error causation thinking, human factors, applied informatics, Just Culture and safe tables).
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Support improved outcomes by emphasizing both appropriate behaviors and robust systems that include concise accountability measures and follow-up.
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Promote consistent delivery of evidence-based care and reduction in preventable harm by focusing on applying the principles of reliable design.
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Collaboration with system leaders to include nursing, medical staff, information technology, pharmacy, graduate medical education, process improvement, service lines, the HCA Patient Safety Organization (PSO) and others as appropriate to explore identified variations, complex systems and improvement strategies.
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Utilize PSO alerts and best practices (e.g. The Joint Commission Sentinel Event Alerts) to perform gap assessments and implement strong actions that will alleviate identified gaps within system facilities.
Identification and Mitigation of Patient Safety Risk Expectations:
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Oversee and consult with facility PSDs to ensure effective reporting, investigation, and analysis of patient safety events/errors and potential risks in the facility.
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Review serious event analyses for thoroughness and credibility and strong sustainable improvement strategies and provide feedback and education to team members.
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Educate on thorough and credible failure mode effect analysis (FMEA) to identify and mitigate unintended adverse patient outcomes and evaluate effectiveness of process changes as a result of facility or system risk assessments.
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Partner with facility PSD to perform Patient Safety Rounds that identify patient safety risks and empower staff to identify and participate in the resolution of patient safety concerns.
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Educate PSD on disclosure of serious events to patients and/or families in accordance with organizational policy and regulations.
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Assure timely reporting of Patient Safety Work Product (PSWP) to the PSO.
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Actively lead system wide PSO safe tables/learning collaboratives and ensure implementation of best practices, alerts, and updates to drive patient safety improvement.
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Ensure implementation and/or updates of patient safety driven policies from the HCA enterprise.
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Ensures facility-based responses, included documented analysis and actions taken on all PSO Alerts (audits, direct observation, site visits, data review).
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Occasionally, attends hospital level Serious Event Analysis (SEA) to ensure proper execution of the SEA as well as identification of potential and actual root cause, identification of immediate mitigating actions.
Safety Culture Advancement Expectations:
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Ensure analysis of the culture of safety (AHRQ, Joint Commission and Leapfrog) results in data-driven action plans that lead to targeted improvement and outcomes.
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Support and encourage patient harm reporting throughout the organization through a nonpunitive relationships between leadership and staff.
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Provide an avenue for system transparency and sharing of patient events to encourage facility awareness of risks.
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Facilitate thorough and credible review of events that address both system and individual accountability.
Measurable Reduction in Avoidable Harm Expectations:
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Oversee the management and use of event information to benchmark and track progress to zero avoidable harm across Mission Health.
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Provide high-level analysis and identify trends from reports (e.g. event reports, mortality reviews, HACs, Service Line Dashboards) to track progress of improvement strategies, promote positive spread and sustainment in improvements.
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Provide Mission Health level coordination and oversite of Mission Health wide initiatives to reduce the overall rate of harm.
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Primary oversight of Clinical Safety Improvement Program (CSIP) and all deliverables; partners with clinical, nursing or ancillary leaders on CSIP.
Risk Management/Claims Activities:
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Work proactively with HCI Centralized Claims to identify trends and opportunities for Mission Health facilities.
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Oversees document requests for preparation of HCI legal cases in coordination with the facility PSD.
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Collaborate with facility PSD on non-HCI cases as needed.
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Collaborate with HCA Operations Counsel and PSO on potential harm issues and for guidance to support Mission Health patient safety and response.
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Coordinates contract reviews with appropriate contract owners for appropriate patient safety metrics.
Partnership with Executive and Clinical Leaders Expectations:
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Collaboration with Mission Health system clinical education team to provide patient safety/risk management content in new hire orientation and/or curriculum presentations.
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Provide ongoing education to Mission Health system and facility leadership on the science of safety (high reliability, effective communication, sustaining awareness/alertness) and patient safety initiatives/adverse event trends.
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Collaborate to provide patient safety content to System wide development programs, e.g. Team STEPPS.
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Collaborate with System General Medical Education (GME) leadership on patient safety training for all residents.
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Collaborate with facility leaders and managers to ensure thorough, credible and timely event management.
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Partner with facility leaders to identify and hardwire behavioral norms that promote a culture of safety.
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Partner with facility leaders to ensure understanding of and compliance with the National Patient Safety Goals.
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Partner with facility leadership to establish activities that enable and sustain an open and fair environment promoting learning, safe systems, and appropriately managing behavioral choices related to patient safety (e.g. Just Culture algorithm, Patient Safety Rounds, Event Response, Disclosure).
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Partner with facility VPQs to complete the NQF Safe Practices section of the Leapfrog Hospital Survey as applicable.
Patient and Family Engagement Expectations:
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Encourage facilities to engage patients/families when appropriate in the patient safety program and seek input from patients/families involved in harm and close call events as appropriate.
Leadership:
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Serve as a mentor and subject matter expert to PSDs within Mission Health and provide patient safety onboarding and guidance.
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Demonstrate knowledge of the occurrence reporting system and serve as an expert to others.
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Ensure the coordination of communication to and from the System Quality Team regarding patient safety projects/activities throughout Mission Health.
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Provide relevant and timely feedback to PSDs and Market VPQ to improve processes.
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Serve as Mission Health liaison with the Corporate Patient Safety Department, legal counsel and HCI.
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Contribute to the attainment of business goals through positive impact on continuous quality and performance improvement outcomes of publicly reported patient safety data.
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Demonstrate personal responsibility for professional development and actively promotes development of self and others through participation in professional organizations, educational opportunities, etc.
Knowledge/Skill/Abilities:
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Demonstrates good organizational skills; tendency to be organized, planful and structured.
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Knowledge of patient safety science principles, theory, methods, standards and regulatory requirements.
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Superior interpersonal skills (developing and maintaining positive relationships; communicating clearly and effectively with people at all levels with verbal and nonverbal communication; working with others to identify, define and solve problems).
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Strong leadership qualities (task completion, motivation, organization).
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Proven team building skills in dealing with intra-professional clinical and operations teams including medical staff in diverse settings; working with others to identify, define and solve problems.
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Knowledge of and experience with patient safety analysis techniques (Event Analysis, PDCA, Lean, FMEA, etc.).
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Advanced computer skills with word processing, presentations and database competency.
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Ability to collect and analyze data to develop strategies to reduce patient harm across the system.
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Excellent oral and written communication skills.
Additional Job Functions:
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Supports the mission and vision. Understands and is committed to helping the HCA Healthcare/Mission Health and its associated facilities achieve its goals.
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Must learn and comply with System and facility safety policies and rules; must use appropriate safety equipment and procedures at all times; must immediately report all unsafe conditions to supervisors; must be familiar with all safety features of equipment, tools or materials encompassed by job duties; and must check with supervisors (prior to job performance) if there is a question as to the safe procedure to be used for any job function.
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Adheres to the MHS Code of Conduct and demonstrates ethical behavior as expected by our patients, colleagues and the community. Understands the personal obligation to report any activity that appears to violate applicable laws, rules regulations or the Code of Conduct itself.
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Completes other duties as assigned.
HCA Healthcare (Corporate), based in Nashville, Tennessee, supports a variety of corporate roles from business operations to administrative positions. Like our colleagues in any HCA Healthcare hospital, our corporate campus employees enjoy unparalleled resources and opportunities to reach their potential as healthcare leaders and innovators. From market rate compensation to continuing education and career advancement opportunities, every person has a solid foundation for success. Nashville is also home to our Executive Development Program, where exceptional employees are groomed to take on CNO- and COO-level roles in our hospitals. This selective program focuses on ethics, leadership and the financial and clinical knowledge required of professionals at this level of the industry.
HCA Healthcare has been recognized as one of the World's Most Ethical Companies® by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated $3.7 billion in cost for the delivery of charitable care, uninsured discounts, and other uncompensated expenses.
"Bricks and mortar do not make a hospital. People do."- Dr. Thomas Frist, Sr.
HCA Healthcare Co-Founder
If you're looking for a leadership opportunity that provides both personal satisfaction and professional growth, apply to join HCA Healthcare as a Market VP Patient Safety Officer. Unlock your leadership potential with HCA Healthcare.
We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
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