Top 7 It help desk technician Jobs in Ashland, Va

IT Help Desk Technician
Murgado Automotive Group —Richmond, VA
- $25 - $35 an hour
- Weekends as needed
- Computer Science
- Dealership
- English
- Health insurance
- Dental insurance
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Information Technology Help Desk Technician
New Horizon Bank - National Association —Richmond, VA
- Full-time
- Computer science
- Computer Science
- Mid-level
IT On-Site Support Technician
WSP —Richmond, VA
- $57,800 - $80,000 a year
- Computer Science
- Writing skills
- Mid-level
- Paid parental leave
- Disability insurance
Print Service Support Technician - Richmond, VA
Software Technology Inc —Richmond, VA
- Mid-level
- Under 1 year
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IT Helpdesk Technician
Atlantic Constructors, Inc. —Richmond, VA
Associate's or Bachelor's degree in Information Technology or related field. CompTIA A+, Network+, or Security+ certification.
$50,000 - $60,000 a year
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13d
Specialist - Technology Support Analyst (Central Help Desk)
Chesterfield County Public Schools —Chesterfield, VA
Prefered: Bachelor’s Degree in Information Systems, Computer Science, or a related field, with at least two years of related customer-facing technical support…
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Service Desk Technician
Community Choice Financial Family of Brands —Dublin, OH
Experience performing basic network troubleshooting in an enterprise. Plans include dental, vision, short-term and long-term disability plans, supplemental life…
11d
It Help Desk Support Technician - OH
Beacon Specialized Living —Worthington, OH
Associate degree in Information Technology or related field, preferred. Approved by state, federal and government entities to work within BSLS programs.
$54,000 - $57,000 a year
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9d

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it help desk technician jobs near ashland, va

IT Help Desk Technician

Murgado Automotive Group -
Richmond, VA

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Job Details

Full-time
$25 - $35 an hour

Benefits

Health insurance
Dental insurance
Vision insurance
401(k) matching
Employee discount
Opportunities for advancement

Qualifications

Desktop computer repair
ConnectWise
Email customer support
Computer Science
IT user and group management
MCP
Laptop (troubleshooting support)
Hardware maintenance
Process improvement
English
Mid-level
Incident Escalation
Printer (troubleshooting support)
Software installation
Analysis skills
Driver's License
Computer hardware
Desktop (troubleshooting support)
Office equipment installation
Hardware configuration
CompTIA Network+
Remote access software
Data access controls implementation
Organizational skills
Technical customer support for office equipment
Access control management
1 year
Technical support via email
Desktop administration
Escalation handling

Full Job Description

Murgado Automotive Group is seeking a motivated and skilled IT Helpdesk Technician to join our dynamic IT department. This role is critical to supporting our users at our two locations in Virginia – Mecedes-Benz of Richmond and Mercedes-Benz of Midlothian. You will be the first line of support, helping resolve technical issues and contributing to the overall efficiency and reliability of our IT systems.

The Ideal Candidate

You are an enthusiastic problem solver with a customer-first mindset. You bring experience in IT support, communicate clearly, and enjoy working in a fast-paced environment. You thrive in a collaborative setting and take initiative to improve systems and processes.

Key Responsibilities

Serve as the initial point of contact for technical support via phone, email, and ticketing system
Provide remote support using RMM tools (e.g., ConnectWise Automate)
Install, configure, and maintain desktop hardware, software, and peripherals
Manage user accounts, permissions, and access controls
Troubleshoot and support desktop, laptop, and printer issues
Escalate unresolved issues to senior IT staff as appropriate
Provide accurate information about company IT services and products
Suggest improvements to IT procedures and user experience
Document support issues, resolutions, and feedback in a clear and concise manner
Occasionally participate in after-hours support, project rollouts, or upgrades (nights/weekends/holidays)
Communicate clearly in English (additional languages a plus)

Qualifications

1–4 years of experience in a help desk or IT support role
Strong troubleshooting and analytical skills
Detail-oriented with excellent organizational skills
Valid driver's license and reliable transportation
Relevant certifications (e.g., CompTIA A+, Network+, MCP) is a plus
Currently pursuing or holding a degree in IT, Computer Science, or a related field is a plus

What We Offer

Competitive compensation based on experience and performance
Comprehensive benefits package (medical, dental, vision, and retirement)
401(k) with company match
A collaborative and supportive team culture
Opportunities for professional growth and career advancement
Employee discounts on company products

Apply Today!

If you are passionate about technology and ready to contribute to a growing IT team, we’d love to hear from you. Please submit your resume to be considered. We appreciate your interest and will contact qualified candidates for the next steps.

Murgado Automotive Group is an equal opportunity employer. Murgado Automotive Group does not discriminate in employment on account of race/ethnicity, color, religion, national origin, gender, sexual orientation/transgender status, age disability, martial/parental status, citizenship status, military status, political affiliation and/or beliefs, pregnancy, order of protection status or other non-merit status.

We are an employer who participates in the E-verify program with the Department of Homeland and Security.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

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it help desk technician jobs in ashland, va

IT Help Desk Technician

Information Technology Help Desk Technician

IT On-Site Support Technician

Print Service Support Technician - Richmond, VA

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