Important Recruitment Information for this vacancy
Job Posting closes: Open Until Filled
Required documents (as listed in Qualifications and Required Documents sections) must be uploaded by close date. Incomplete applications may not be considered.
Agency Information
Kansas Department for Children and Families | www.dcf.ks.gov
Economic and Employment Services
Kansas City Region / Atchison
About the Position
Who can apply: External
Classified/Unclassified Service: Classified
Full-Time/Part-Time: Full-Time
Regular/Temporary: Regular
Work Schedule: Monday-Friday
Eligible to Receive Benefits: Yes
Veterans' Preference Eligible: Yes
Compensation: $33,092.80 annually. Salary may be dependent upon the candidate’s qualifications and experience.
Employment Benefits
In addition to the starting salary, the State of Kansas offers a significant benefits package that is available the first day of employment. All benefits eligible, full-time employees may elect to enroll in:
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Health Insurance including medical, dental, vision (plus optional partner/dependent coverage at reduced cost)
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Creation of and contribution to your personal KPERS defined Retirement benefit
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9-10 paid, annual holidays
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12 paid, annual vacation days
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12 paid, annual sick days
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1 paid Discretionary Day
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Your personal life insurance policy equal to 150% of your starting salary
- This benefits package represents additional annual compensation.
Visit the Employee Benefits page for more information.
Position Summary & Responsibilities
The Kansas Department for Children and Families is hiring innovators and leaders. If you believe people have the capacity to progress, succeed, grow, and do well in life, you can discover your purpose here! Find more than just a job with DCF. You can be part of the growth and opportunity for our team to help serve the individuals and families in your community. Thrive With Us and find your career and purpose!
This is a shared position between Economic and Employment Services (EES) and Operations (85% EES/15% Operations). The position provides administrative and clerical support to operations by assisting in mailing, shipping and receiving as well as maintaining car logs for operations. This position also provides multiple department support by assisting EES staff in the coordination of services to facilitate an efficient workflow for the Business Process Management (BPM) process. Registers applications, reviews, interim report forms and loose mail by accessing the agency automated systems. Analyzes application and system information to resolve problems and avoid duplication. This position also performs the office switchboard and lobby receptionist duties.
View the full position description:
Qualifications
Minimum Qualifications: *If a driver’s license is required, a copy must be sent to your recruiter following the interview.* Must maintain Driver License throughout employment.
One year of experience in general office, clerical and administrative support work. Education may be substituted for experience as determined relevant by the agency.
Post-Offer, Pre-employment Requirements:
Security Clearance: A background check (KBI - criminal background, welfare fraud, driver's license and Child/Adult Abuse and Neglect Central Registry) is required for all positions with the Department for Children and Families (DCF) as a condition of employment, which may include fingerprinting and FBI check. Security clearance must be obtained prior to employment with DCF. Must maintain security clearance throughout employment.
Kansas Tax Clearance Certificate: A valid Kansas Tax Clearance Certificate is a condition of employment for all employees of the State of Kansas. Applicants (including non-residents) who receive a formal job offer for a State job, are required to obtain a valid Tax Clearance within ten (10) days of the job offer. A Tax Clearance can be obtained through the Kansas Department of Revenue who reviews individual accounts for compliance with Kansas Tax Law.
If you have a missing tax return(s) or you owe taxes to the State of Kansas, please know that the Kansas Department of Revenue will work with you. The Kansas Department of Revenue can set you up on a payment plan to receive a Tax Clearance so you can get a job working for the State of Kansas. The Kansas Department of Revenue can be contacted at 785-296-3199.
Kansas Department of Revenue - Tax Clearance Frequently Asked Questions
Recruiter Contact Information
Please reference Job ID Number: 220110
Job Application Process
First Sign in or register as a New User.
Complete or update your contact information on the Careers> My Contact Information page. *This information is included on all your job applications.
Upload required documents listed below for the Careers> My Job Applications page. *This information is included on all your job applications.
Start your draft job application, upload other required documents, and Submit when it is complete.
Manage your draft and submitted applications on the Careers> My Job Applications page.
Check your email and My Job Notifications for written communications from the Recruiter.
Email – sent to the Preferred email on the My Contact Information page
Notifications – view the Careers> My Job Notifications page
Helpful Resources at jobs.ks.gov: “How to Apply for a Job – Instructions” and “How to Search for a Job – Instructions"
Required Documents* for this Application to be Complete
Upload these on the Careers - My Job Applications page
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State of Kansas online application
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Resume
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Cover letter
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Legible copy of valid driver’s license (if driver’s license is required)
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Transcripts** (if educational requirements are listed for this position)
**If degree is a requirement listed, transcript must show proof of graduation or degree obtained. -
DD214 (if you are claiming Veteran’s Preference)
- Required documents must be uploaded by close date. Incomplete applications may not be considered.
Helpful Resources at jobs.ks.gov: “How, What, & Where do I Upload Documents”.
How to Claim Veterans Preference
Veterans' Preference Eligible (VPE): Former military personnel or their spouse that have been verified as a "veteran"; under K.S.A. 73-201 will receive an interview if they meet the minimum competency factors of the position. The veterans' preference laws do not guarantee the veteran a job. Positions are filled with the best qualified candidate as determined by the hiring manager.
Learn more about claiming Veteran’s Preference
How to Claim Disability Hiring Preference
Applicants that have physical, cognitive and/or mental disabilities may claim an employment preference when applying for positions. If they are qualified to meet the performance standards of the position, with or without a reasonable accommodation, they will receive an interview for the position. The preference does not guarantee an applicant the job, as positions are filled with the best qualified candidate as determined by the hiring manager.
Learn more about claiming Disability Hiring Preference
PLEASE NOTE: The documentation verifying a person's eligibility for use of this preference should not be sent along with other application materials to the hiring agency but should be sent directly to OPS. These documents should be sent either by fax to (785) 296-7712, scanned and emailed to [email protected], or can be mailed/delivered in person to:
ATTN: Disability Hiring Preference Coordinator
Office of Personnel Services
Landon State Office Building
900 SW Jackson, Rm 401
Topeka, KS 66612
Equal Employment Opportunity
The State of Kansas is an Equal Opportunity Employer. All qualified persons will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, political affiliation, disability or any other factor unrelated to the essential functions of the job.
If you wish to identify yourself as a qualified person with a disability under the Americans with Disabilities Act and would like to request an accommodation, please address the request to the agency recruiter.
E-Verify: DCF participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.
Full Position Description:
No. Each Task and Indicate Percent
of Time
Eor M
The person in thisposition has accessto protected healthinformation (PHI) under the provisions of the HeathInformation Portability Act of 1996 (HIPPA) Privacy Rule. PHImust be treated in accordance with the provisions of the HIPAAPrivacy Regulation including therequirements for safeguarding, releasing and recording the release of such information. The person will receive training in the provision of the HIPAA Privacy Regulations as they relateto the dutiesof this position and has signed a confidentiality agreement.
In addition to the tasks listedbelow, the incumbent is expected to communicate theMission, Vision and Guiding Principles of the agency to peers, clients and the public; identify personal strengths and developmental needs to increase job performance and long-term career growth. Continually analyze work processes, seek new approaches and make recommendations to enhance efficiency and effectiveness of the agency. Works in a harmonious and cooperative fashion with other staff to provide efficient and effective customer service. Use free time as available to assist other staff in the completion of work assignments. This contributes to a positive work environment through a positive, helpful, courteous demeanor towards staff, clients, and the general public. Adheres to appropriate standards of conduct regarding the use of leave and reports to work on time.
1. 40%
E
Program Support
Provides support for multiple programs by assisting professional staff in the coordination of services in order to facilitate an efficient workflow for the BPRprocess. Registers applications, by accessing the agency automated systems, analyzing application and system information to resolve problems and avoid duplication. Identifies services requested and enters appropriate information into the automated system for initial case establishment and to document customer contact and information. Manages the periodic review process through identification and generation of appropriate review forms based on the services received and registering reviews. Accesses non-DCF automated systems to gather information as requested by case managers.
Customer Service
Provides a high level of service to customers to assist in achievement of the agency mission and goals.To do this, the employee must be familiar with agency programs and guidelines; be able to communicate effectively and positively with customers and ensure the needs of the customer are met by directing them appropriately to services. Staff should be familiar withand able to assist customers in the useof the language line and special communication equipment (TDD)or other reasonable accommodation where appropriate. These tasks require that the employee maintain an excellent knowledge of programming processes as well as agency and community resources. Is familiar with agency program benefits and benefit delivery systems
Administrative Support
Provides administrative and clerical support to the team in order to maintain efficient BPM workflow. Prepares file folders for new cases, organizes and maintains case files, maintains file rooms. Sends and retrieves faxes for staff. Receives, date stamps, sorts and distributes incoming mail. Looks up information on multiple systems to ensure communicationsare appropriately directed. Receives and prepares outgoing mail to meet mailschedules and may apply postage using an electronic postage meter.
E
Teamwork and Communication
Serves as a supportive member of the BPM team and exhibits characteristics of a team player by contributing to the effective operation of the work team. Communicates in a manner that is respectful and beneficial to the team both informally, through day-to-day interaction, and formally, through regular team/unit meetings. Offers assistance to other team membersand may serveon work groups to enhance processes, procedures and outcomes for consumers. Remains open to organization change.
5%
E
SpecialAssignments
Works on special assignments and duties.
MAIL PROCESSING – Receives mail throughout the day from various sourcesincluding US PostOffice, UPS, Fed Ex, and DCF Drop Boxes. Opens, if necessary, processes, date stamps, sorts and distributes to appropriate Supervisor’s mailbox. For unlabeled mail, opens and identifies appropriate program caseload manager via computer system research.
Maintains customer confidentiality andfollows HIPPA procedures. Prepares daily outgoing mail timely, usingUnited
States Post Office guidelines. Prepares envelopes formail to be shipped by UPS, completing daily detail report.Prepares
certified and overnight expressmail per regional policy, routing returned receipts as requested by staff. Takesreading of
postage meter weekly.Loads postage meteras needed andnotifies appropriate BMSstaff of transaction.
RECEIPTING – Receipts all monies cominginto the office(mailed or in person) on a timelybasis by completing form
E
ADM-3480. Meets with lobby guestspromptly to acceptfunds and provide a detailed receipt. For monies received
through the mail completes a detailed receipt and mails it back to the payee.Logs of monies received into the officesafe and
5%
completes a cashtransmittal at leastweekly. Research payment details using DCF and Department of Administration
Policy and Procedure manuals, as well as discussions with local staffand supervisory personnel. Provides money and
documentation to Regional Accountant for depositand tracking purposes. Updates spreadsheets to record and monitor
incoming SSI and SSA checks. Registers customer information to provide quickaccess to recordsof funds received while
in DCF custody. Responds to inquiries from central office, agency staff, andthe general public.
MISCELLANOUS: Servesas a local resource in the Atchison Office for the Facilities Manager including responsibility
5%
E
for the monthly car logs and janitorial logs. Assists office GMRT with receiving of shipments by reviewing contents against the packing slip, updating ticketconfirming receipt, anddistributing items to requestor or storage location. Has safe access and completes the Monthly Secure Items Report for the Atchison Office.
