Top 17 Customer service manager Jobs in Athens, Al

Customer Service & E-Commerce Team Leader (Customer Service, In-Store Shopper Department Manager)
Whole Foods Market —Huntsville, AL
- $22.40 - $40.40 an hour
- 8 hour shift
- Inventory management
- Writing skills
- Mid-level
- Store discount
- Paid time off
13d
CB Customer Service Supervisor - Decatur, AL
South State Bank —Decatur, AL
- Full-time
- Mid-level
- Office
- High school diploma or GED
Customer Service Manager - State Farm Agent Team Member
David Perkins - State Farm Agent —Madison, AL
- $35,000 - $50,000 a year
- Full-time
- Mid-level
- Office
- Leadership
- Health insurance
- Dental insurance
Quick Apply
Customer Care Manager - State Farm Agent Team Member
Michael Howell - State Farm Agent —Athens, AL
- $17 an hour
- Full-time
- Mid-level
- Office
- Administrative experience
- 401(k)
- Paid time off
Quick Apply
Director of Customer Service - State Farm Agent Team Member
WALKER SNYDER - State Farm Agent —Huntsville, AL
- $16 - $100 an hour
- Full-time
- Mid-level
- Office
- Communication skills
- Paid time off
Quick Apply
13d
Commercial Lines Client Service Representative / Account Manager
Pepper, Johnstone & Company —Athens, AL
- Full-time
- Microsoft Excel
- Microsoft Outlook
- 5 years
- Profit sharing
- Paid time off
Quick Apply
Customer Care Manager - State Farm Agent Team Member
Wil Rose - State Farm Agent —Decatur, AL
- $25,000 - $40,000 a year
- Full-time
- Mid-level
- Office
- Administrative experience
- 401(k)
- Paid time off
Quick Apply
Customer Service Rep Lead
SBM Management Services, LP —Huntsville, AL
- $17 - $18 an hour
- Full-time
- CPR Certification
- Mid-level
- High school diploma or GED
Quick Apply
Customer Experience Lead - Full Time
Burlington —Huntsville, AL
- $14 an hour
- Part-time
- Merchandising
- Mid-level
- Retail management
- Paid holidays
- Health insurance
Lead Customer Service Representative
Circle K —Huntsville, AL
- Part-time
- Ability to walk for extended periods
- High school diploma or GED
- Food service experience
- Paid training
- Health savings account
Lead Customer Service Advisor
The Pep Boys Manny Moe & Jack LLC —Madison, AL
- $11 - $18 an hour
- Weekends as needed
- Sales
- Mid-level
- High school diploma or GED
- Paid holidays
- Disability insurance
Quick Apply

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Customer Service & E-Commerce Team Leader (Customer Service, In-Store Shopper Department Manager)

Whole Foods Market -
Huntsville, AL

Apply Now

Job Details

Full-time
$22.40 - $40.40 an hour
13 days ago

Benefits

Store discount
Paid time off

Qualifications

Lifting equipment
Managing retail teams
Employee relationship building
Retail store experience
Material handling equipment operation
Electric pallet jack

Full Job Description

A career at Whole Foods Market is more than just the work you do- it's about your personal growth and creating meaningful change. Our purpose is to nourish people and the planet. That means improving how people eat, funding grants for school gardens, providing access to fresh and healthy food to people living within food deserts, alleviating poverty in developing countries, and so much more. Working with us means you are making a difference within your community and beyond. We aren't just a grocery store: we're world-changers. And with your help, we will continue to set the standards of excellence and revolutionize the grocery industry.

At Whole Foods Market, we are working to nourish people and the planet. In this role, you will provide overall leadership to the Customer Service & E-Commerce programs; this means you are accountable for the checkout experience and grocery delivery & pickup at your assigned store. You will focus on driving safety, quality of outbound online orders, excellent pickup experience, team productivity, and program execution. You will monitor key performance indicator metrics and visual cues in-store to assess your Team’s performance in these areas. You are accountable for daily operations including managing capacity, labor utilization, adherence to pick processes, and drop of task execution (for E-Commerce); and, cash management, customer demand management, labor utilization, and execution of store processes (for Customer Service). You are responsible for non-inventory supplies management & expense control, regulatory compliance, and special projects and/or assignments. As the Team Leader, you lead and develop Associate Team Leaders (ATLs), Supervisors, Team Trainers, and Team Members (as applicable). You are accountable for hiring, development, corrective actions, and separations. You must strive to support WFM core values, Leadership Principles, and goals, promote national, geographic-specific, store programs and initiatives, and ensure adherence to all applicable health and safety regulations.

Job Responsibilities:

Delivers outstanding customer experience; and holds all Team Members accountable for delivering outstanding customer service.
Establishes clear expectations for balancing in-store customer service and completing online orders.
Monitors in-store and online customer flow; assigns customer service-related and online order completion tasks balancing the needs of all customers.
Responsible for the integrity of the schedule to maintain in-store customer needs, online order capacity, and cognizant of labor budget.
Sustains exceptional knowledge and awareness of relevant competitors and industry trends.
Ensures an effective and efficient response to customer questions, requests, and/or concerns.
Establishes and maintains collaborative and productive relationships with departmental leaders, store leadership, and 1P/3P partners, e.g., Amazon delivery drivers.
Fosters and encourages a positive environment of outstanding teamwork, mutual respect, and exceptional morale.
Maintains Team Member safety and security standards.
Ensures compliance with relevant regulatory rules and standards.
Completing hiring and separation decisions in partnership with Store Leadership. Maintains awareness and adherence to staffing guidance.
Develops, coaches, mentors, and motivates Team Members in a manner that sustains a high performing Team and minimizes turnover; ensure Team Members are trained in all required tasks and roles.
Provides timely, thorough, and thoughtful performance evaluations.
Maintains cleanliness of workspaces including staging area and coolers.
Maintains security of equipment, e.g., MSRs, phones, currency counters.
Proactively identifies process improvement opportunities.
Consistently communicates and models WFM core values, leadership principles, and supports goals.

Job Skills

Exceptional ability to perform task management, balancing dynamic customer flows.
Strong understanding of how labor utilization and task management drive performance metrics and customer experience.
Strong analysis skills to root cause underperformance (either observed or demonstrated by metric performance).
Strong ability to communicate performance analysis findings and actions, both verbally and in writing.
Excellent interpersonal, motivational, team building and customer relationship skills.
Capable of teaching others in a positive and constructive manner.
Capable of maintaining inventory of supplies and buying, when necessary.
Demonstrated decision-making ability, leadership skills, and ability to prioritize and delegate.
Proficient with email, Microsoft Office, and operations-related applications.
Proficient with mobile applications, dashboards, and basic understanding of retail systems capabilities.

Qualifications

24+ months retail experience including 12+ months of team leadership experience.
You have experience leading high-volume teams.
You take ownership of your work and team and are available to work overtime during peak seasons and as needed year-round.

Preferred Qualifications

You thrive in an ambiguous environment, and when given the opportunity to pilot new ways of working you know how to motivate yourself and your team to deliver.
You enjoy analytical work and using data to provide solutions.
You see value in long-term thinking and large-scale impact on our company.

Physical Requirements/Working Conditions

Must be able to lift 50 lbs.
In an 8-hour workday: standing/walking 6-8 hours.
Hand use: Single grasping, fine manipulation, pushing and pulling.
Work requires the following motions: bending, twisting, squatting, and reaching
Exposure to FDA approved cleaning chemicals
Exposure to temperatures <32 degrees Fahrenheit (freezing), 32-40 degrees Fahrenheit (refrigerators), >90 degrees Fahrenheit
Ability to work in a wet and cold environment.
Ability to work a flexible schedule including nights, weekends, and holidays as needed.
Ability to use tools and equipment, including box cutters, electric pallet jacks, and other heavy machinery.

The wage range for this position is $22.40-$40.40 Hourly, commensurate with experience. Whole Foods Market offers "Whole Benefits". Whole Benefits offers a wide range of benefits for Full and Part-Time Team Members, including eligibility for a store discount, paid time off, financial wellness, health & wellness support programs, and access to other Team Member perks. Eligibility for Whole Benefits is determined under the terms of the applicable Whole Benefits plan at a person’s date of hire and may vary based on work location, length of service, and job type (such as regular or seasonal). Click here for benefit details.

At Whole Foods Market, we provide a fair and equal employment opportunity for all Team Members and candidates regardless of race, color, religion, national origin, gender, pregnancy, sexual orientation, gender identity/expression, age, marital status, disability, or any other legally protected characteristic. Whole Foods Market hires and promotes individuals solely based on qualifications for the position to be filled and business needs.

Whole Foods Market works with job sites like Indeed, LinkedIn, and ZipRecruiter to promote opportunities at our company. Please be aware that other career sites may not be accurate or up to date and may even be fraudulent. We encourage and recommend all candidates to apply via our site.

Apply Now

Refine Your Search

customer service manager jobs in athens, al

Customer Service & E-Commerce Team Leader (Customer Service, In-Store Shopper Department Manager)

CB Customer Service Supervisor - Decatur, AL

Customer Service Manager - State Farm Agent Team Member

Customer Care Manager - State Farm Agent Team Member

Director of Customer Service - State Farm Agent Team Member

Commercial Lines Client Service Representative / Account Manager

Customer Care Manager - State Farm Agent Team Member

Customer Service Rep Lead

Customer Experience Lead - Full Time

Lead Customer Service Representative

Lead Customer Service Advisor

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