Top 3 Desktop support technician Jobs in Athens, Ga

IT Support Technician
Accurus Aerospace —Athens, GA
- Full-time
- Microsoft Outlook
- Pass drug screening
- Mid-level
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Cloud Administrator - Tier 2/3
Ardalyst —Athens, GA
- Full-time
- Hybrid work
- Computer science
- Microsoft Outlook
- Computer Science
- Paid holidays
- Disability insurance
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IT Support Technician
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IT Support Technician

Accurus Aerospace -
Athens, GA

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Job Details

Full-time

Qualifications

Data integrity assurance
Mobile device support
Email customer support
Microsoft Outlook
Incident report management
Spreadsheets
Laptop (troubleshooting support)
Alarm & access control systems
Peripheral setup
Mid-level
Incident Escalation
Software installation
Productivity software support
Computer hardware
Desktop (troubleshooting support)
Decision making
Hardware configuration
Microsoft Teams
SharePoint
Technical customer support for office equipment
Physical security system troubleshooting
Technical support via email
Escalation handling
Backlog management
Peripheral hardware support
Operating system installation
Video conferencing systems operation
Ticketing system technical support
Office equipment system installation
Mobile devices

Full Job Description

The IT Support Technician is the first point of contact for employees (users), ensuring the security and integrity of computer operations and data in accordance with the IT department's strategic plan.
Essential Functions
To perform this job, an individual must be able to perform each essential duty. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

Demonstrates basic technical understanding of Microsoft Office 365 products, including the Productivity Suite (Outlook, Word, Excel), as well as SharePoint and Teams
Communicates clearly and effectively to correctly identify user issues and appropriately explain technical information to technical and non-technical users across all levels of the organization
Installs and configures computer hardware, operating systems, and applications, including laptops, desktops, printers, copiers, phone systems, tablets, and other mobile devices, networked manufacturing equipment, and peripherals
Assists staff face-to-face, via email, or via Microsoft Teams or other remote support applications to set up systems or resolve issues
Troubleshoots technical issues as a first point of contact
Logs all incidents and service requests in the Help Desk ticketing application; timely recording of new incidents, troubleshooting activity, and resolution or escalation steps
Manages Helpdesk tickets; planning and prioritizing systematically to minimize backlog and ensure operational efficiency
Provides technical assistance to project teams and undertakes technical project roles when required
Provides technical support by identifying, investigating, and resolving users’ problems with computer software and hardware; escalates complex issues to higher-level support when appropriate
Collaborates with employees to research and resolve problems
Collaborates with the global IT team
Arranges outside service by software or hardware vendors to repair or replace defective products
Maintains knowledge of technology innovations and trends; quickly learns new hardware and software as appropriate
Follows verbal and written instructions; reads and accurately interprets technical specs and instructions, online tutorials and support articles
Exercises sound judgment in selecting and implementing support recommendations to minimize unnecessary downtime; exercises appropriate discretion and spending in line with established guidelines and authority limitations
May manage security activities, including the operation of lobby access systems, badge systems, video security systems, and other access controls
Performs other related duties as assigned
Occasional domestic travel by air and/or ground transportation (including overnight travel) may be required

We appreciate your interest in Accurus Aerospace; however, only those applicants selected for interviews will be contacted.

Accurus offers a comprehensive employee benefit package upon completion of 30 days of employment. For full details, please visit the benefits section of our website.

Accurus is an Equal Employment Opportunity (EEO) and Affirmative Action Plan (AAP) employer and participates in the E-Verify Employment Verification Program. Please see our website for more information on employment practices.

Please note that Accurus only accepts applications submitted through our online recruiting system. For information on disability accommodations for applicants, please visit our career page.

All job offers are contingent upon successfully completing a drug screen and criminal background screening. Certain positions may require a Motor Vehicle Report (MVR), a credit report, and/or a medical physical examination.

Thank you for considering Accurus for your next career opportunity.

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IT Support Technician

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